MY tablet had a hardware issue (kamvas slate 11) where it stopped reacting to touch and pen. I was really worried as I had only just gotten the tablet 3 months prior- but when I reached out they help... See more
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I have ordered 2 of the Inspiroy Ink H320M tablet . One of the tablet was faulty out of the box. It was not a good experience as they should have done a minimum quality check before shipping the p... See more
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I don't agree with the return policy, if Huion wants to treat their customers right it should be entirely free. I'm pretty sure a company such as Huion can already do this. Customer support was ver... See more
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One star removed because I had a terrible experience with the PRODUCT (the Note X10) but i had an AMAZING experience with customer service. During my return of the Note X10 there were several i... See more
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Company details
Written by the company
Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Contact info
United States
- +1 302-844-6488
- service@huion.com
- store.huion.com
4.1
Great
703 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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HUION KAMVAS 22 Plus
HUION KAMVAS 22 Plus
Pen not recognized after 3 years of heavy use.
Post-warranty support worked well; they sent me the circuit boards for the graphics tablet, and the problem was solved. Efficient and friendly technical support.
Navigating the website to open the first support ticket was a bit complicated.
June 3, 2026
Unprompted review
Reply from Huion Official Store
Hi Davide,
Thank you so much for sharing your experience. We're really glad the replacement parts helped get your Kamvas 22 Plus working again, and it's great to hear our team was able to support you well. We also appreciate your feedback on the website — it's genuinely helpful, and we'll keep working to make the ticket process easier to navigate. Thanks again for taking the time to leave a review.
Sincerely,
HUION Customer Support
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Wonderful Customer Support
They're a great company overall for selling drawing tablets at a pretty good price!
I had an experience where I had unfortunately bought the wrong tablet, being the Kamvas 13 instead of the Kamvas Slate 13
Despite this error, reaching out to them about an exchange had made this experience smooth, they were kind and understandable, even helping out with waiving some of the cost of refunds to make this exchange a little less costly on my end
if not for the brand, I'd highly recommend for the customer service and their generous team!
May 28, 2026
Unprompted review
Reply from Huion Official Store
Hi BlazingSpino,
Thank you so much for the wonderful review! We’re really glad to hear the exchange process went smoothly for you, even after the mix‑up with the model. Our team always tries to make things as easy as possible, so it means a lot to know you felt supported. We truly appreciate your recommendation and your kindness. Enjoy your new tablet!
Sincerely,
HUION Customer Support
The pen had a malfunction
The pen had a malfunction, so I asked for a warranty and the process went smoothly
I wish it was a bit faster but that's mainly because of our differences in timezone
Fiona was pretty cool and nice
May 25, 2026
Unprompted review
Reply from Huion Official Store
Hi Luana,
Thank you so much for your kind review! We're really glad to hear that your warranty process went smoothly and that everything was sorted out in the end. We know the time zone difference can slow things down a bit, so we truly appreciate your patience.
Thank you for taking the time to share your experience with Fiona, and for trusting us. Enjoy your device, and we're here anytime you need support.
Sincerely,
HUION Customer Support
Decent Display and Truly Exceptional Customer Service From Fiona!
The Kamvas 13 (Gen 3) is a decent drawing tablet that handles creative tasks well for its price point. Shortly after purchase, my unit did suffer a hardware issue with the built-in dials. However, the customer service process was seamless and went smoothly thanks to a representative named Fiona.She was exceptionally patient, polite, and empathetic to my circumstances as we worked through the troubleshooting steps. Fiona listened carefully to my concerns and ultimately coordinated a local return and replacement process to resolve the issue. Huion stood behind their product, and I truly felt valued as a customer. Customer service from dedicated agents like Fiona makes all the difference!
May 27, 2026
Unprompted review
Reply from Huion Official Store
Hi Paul,
Thank you so much for taking the time to share this. It really means a lot to hear that, even though you ran into an issue with the dials, the process felt smooth, and that Fiona was able to support you the way you needed. She truly cares about helping our users, and your kind words will make her day.
We're glad the Kamvas 13 (Gen 3) is working well for you now, and we appreciate you giving us the chance to make things right. Knowing you felt listened to and valued is exactly what we hope for in every interaction.
Thanks again for being so understanding and for trusting us. We're always here if you need anything down the road.
Sincerely,
HUION Customer Support
I experienced an issue with my Kamvas…
I experienced an issue with my Kamvas 13 Gen 3, but since it was still under the one-year warranty, customer service promptly replaced the tablet. The entire process was incredibly smooth and hassle-free.
May 13, 2026
Unprompted review
Reply from Huion Official Store
Hi Michelle,
Thank you so much for your 5‑star review! We're really glad to hear that your Kamvas 13 Gen 3 issue was resolved smoothly and that the warranty replacement process went hassle‑free for you.
We truly appreciate your trust, and we're always here if you ever need support again. Enjoy your tablet!
Sincerely,
HUION Customer Support
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Ignoring contract withdrawal for defective replacement - Order #HUION-EU-000040542
I bought a Kamvas 16 gen 3 directly from their site. It arrived broken. They sent a replacement, and the replacement was also broken. I officially sent a Notice of Withdrawal from the contract demanding a full refund under consumer rights. Huion is completely ignoring my refund request and trying to force me into another replacement loop. My bank and payment provider (Przelewy24) have been notified of this dispute. Avoid buying directly from their site.
Update: Huion is now sending automated bot replies about 'high volume' and 'drivers' while ignoring my legal refund demand. Total lack of professional support
Update 2: Thank you for the response. To be completely clear, the only acceptable 'proper solution' is a full cash refund and a prepaid return label. I have legally withdrawn from the contract under Art. 560 of the Polish Civil Code because the replacement tablet you sent was also defective. I will not accept a third replacement or partial compensation. I am waiting for the email from your human agent with confirmation of my full refund.
update 3: I will update the review once the full refund is credited to my bank account.
May 12, 2026
Unprompted review
Reply from Huion Official Store
Good day!
We're very sorry to hear about your experience, and we completely understand how frustrating this situation has been for you.
We want to clarify that we take refund requests seriously, and we never intend to ignore or delay any customer's rights. If our responses felt automated or unhelpful, we sincerely apologize; that was not our intention. High‑volume periods can sometimes cause delays, but we are committed to resolving customer issues properly.
Our team will review your order and withdrawal request again to ensure they are handled in accordance with consumer protection regulations. You will receive a follow‑up from a support agent — not an automated message — to move your case forward.
Thank you for bringing this to our attention. We appreciate your patience, and we will do our best to provide the proper solution.
Sincerely,
HUION Customer Support
Works really well
I had a few minor misalignment issues at the start, but in the end they were all easily fixed and its running really smooth now. Also the support is the best one ive seen yet, they even called me directly to help me with all problems i was having!
Very recommended
May 9, 2026
Unprompted review
Reply from Huion Official Store
Hi Edgar,
Thank you so much for sharing your experience! We're really glad to hear that everything is running smoothly now after the initial misalignment issues. It's wonderful to know that our support team was able to assist you quickly — even calling you directly to make sure everything was resolved.
We truly appreciate your recommendation and your trust. Enjoy your device, and feel free to reach out anytime you need support.
Sincerely,
HUION Customer Support
Only works 1/2 the time
Only works 1/2 the time. Serious driver issues and I have to constantly reinstall driver software and trouble shoot to get my tablet working. I would return it if I could
April 28, 2026
Unprompted review
Reply from Huion Official Store
Hi Bee,
Thank you for sharing your feedback — we're really sorry to hear that you've been experiencing such inconsistent performance with your tablet. We know how frustrating it is when a device doesn't work reliably, especially when you have to keep reinstalling drivers just to get it running.
Driver issues can happen for several reasons, including operating system updates, conflicts with other programs, or an incorrect installation. These situations can be tricky, but they're often fixable with the right troubleshooting steps.
We'd really like the chance to help you get this resolved properly. Please reach out to our support team at service@huion.com, and we'll work with you to identify the cause and guide you through the best solution. We're here to help you get your tablet working the way it should.
Sincerely,
HUION Customer Support
After over 20 years with WACOM I…
After over 20 years with WACOM I thought I'd give HUION a chance and bought a Frego M. I'm not a massive user and I use it as a replacement for a mouse. I had a tech issue but HUION support was great and we performed some remote trouble shooting. Turns out my pen was broken and HUION replaced within a week. But hardware, connection, speed and software is great! Very happy!
April 24, 2026
Unprompted review
Reply from Huion Official Store
Hi David,
Thank you so much for sharing your experience — and for giving Huion a chance after so many years with another brand. We're really glad to hear that you're enjoying your Frego M and that the hardware, connection, speed, and software are all meeting your expectations.
We're also happy that our support team was able to troubleshoot the issue with you and quickly send out a replacement pen. It's great to know you're back to using your device comfortably and feeling satisfied with your setup.
If you ever need anything in the future, we're always here to help. Enjoy your Frego M!
Sincerely,
HUION Customer Support
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No pressure resolve!
Thank for the help to fix my no pressure pen issue. I can now fully enjoy my kamvas 22 plus!
April 20, 2026
Unprompted review
Reply from Huion Official Store
Hi Jimmy,
It's our pleasure to assist you with your pen pressure issue! Thank you for choosing HUION — we truly appreciate you!
Sincerely,
HUION Customer Support
I had an issue with my pen tab not responding to touchscreen
I had an issue with my pen tab not letting me touch the screen of my android tablet, I reached out costumer service and has been great help and now I can draw comfortably again! Their respond takes over a day and it is worth to wait for a solution!
April 1, 2026
Unprompted review
Reply from Huion Official Store
Hi Elijahboo,
Thank you so much for sharing your experience — I'm really glad to hear you're able to draw comfortably again. It's great that our team was able to help you sort out the touchscreen issue with your Android tablet, and we truly appreciate your patience while waiting for each response. Sometimes it takes a little time to troubleshoot properly, so it means a lot that you felt the solution was worth the wait.
If you ever run into anything else or need a bit of guidance, we're always here and happy to help. Enjoy creating again!
Sincerely,
HUION Customer Support
professional tablet failed early – manufacturer acknowledged fault but offered no real solution
Update:
Huion has now responded publicly to this review, stating that the typical lifespan of such devices is around 3–5 years. However, this does not address the core issue.
This tablet failed completely after only a few years of normal indoor use and is now unusable. Additionally, Huion’s own support team previously indicated that the issue relates to an internal component within the model, which suggests this is not simply normal wear over time.
Despite this, no meaningful resolution has been offered beyond paying for replacement parts or purchasing a new device.
I remain open to a fair goodwill solution, but at this stage the situation remains unresolved.
I purchased a Huion Kamvas 22 Plus (2021 model) in February 2022 for around £500 expecting a reliable professional graphics tablet. Unfortunately, after only a few years of normal use the device developed an internal hardware fault and is now unusable.
For a professional display tablet at this price point, this lifespan is extremely disappointing. A device marketed for professional digital work should reasonably last significantly longer.
When I contacted Huion support, they acknowledged that the issue relates to an internal hardware component within this model, effectively confirming that the problem is due to a manufacturer defect rather than normal wear and tear. Despite this, the only solutions offered were to pay for replacement internal parts shipped from China or purchase a new tablet with a small discount.
Huion also suggested that I order the internal parts and replace them myself, which is completely unreasonable for a £500 professional device and not something most customers would have the tools or expertise to safely do.
In practice this leaves a £500 device that failed prematurely as little more than electronic waste, unless the customer is willing to pay additional costs and perform complex repairs themselves.
I spent weeks trying to resolve this issue with both Huion and the retailer but was repeatedly redirected without any meaningful resolution.
As someone who relies on a graphics tablet for digital work, the failure of this device is now starting to affect my ability to carry out my work and therefore my income.
Given the cost of the device and its intended professional use, I would reasonably expect it to last significantly longer. Situations like this are exactly why consumer protection laws such as the Consumer Rights Act 2015 exist, as products should be reasonably durable.
Based on this experience, I would strongly advise potential buyers to carefully consider durability and long-term support before investing in Huion products.
March 5, 2026
Unprompted review
Reply from Huion Official Store
Hi Armand,
Thank you for taking the time to share such a detailed review. We're truly sorry that your experience with the Kamvas 22 Plus and with our support team left you feeling frustrated — especially given how important a reliable tablet is for your work. We understand how disruptive this situation has been for you, and we appreciate you giving us the chance to hear your concerns.
We want to assure you that all Huion products go through multiple rounds of testing and quality checks before they are released to the market. Even so, the average lifespan of most electronic devices — including professional display tablets — is typically around 3–5 years, depending on usage conditions, environment, and other factors. While your device has been in use for several years, we understand how disappointing it is to encounter a hardware issue once it has become an essential part of your workflow.
When a problem is confirmed to be hardware‑related, we always do our best to offer every applicable solution. In some cases, repairing the device can be an option, but depending on the specific component and the cost of parts and labor, it can sometimes be more expensive than purchasing a new unit. We understand how frustrating that can feel, especially when the device has been important to your work.
Your feedback is incredibly valuable, and we’re taking it seriously. We will continue improving our support processes so customers receive clearer guidance and more efficient assistance in situations like this. Our goal is always to help our users in the most practical and fair way possible.
Sincerely,
HUION Customer Support
Great customer support service
Guys, thank you very much for your help! I had a problem with the tablet connection to my macbook, the problem was solved very quickly, patiently and professionally. Good job!
March 10, 2026
Unprompted review
Reply from Huion Official Store
Hi Irina,
Thank you so much for taking the time to share this — it really means a lot to us. I'm genuinely glad to hear that our team was able to help you sort out the connection issue with your MacBook, and it's wonderful to know the experience felt patient and professional on your end. I'll make sure your appreciation is passed along; it will truly brighten the team's day.
It's great to hear everything is working smoothly now. If anything else ever comes up, you're always welcome to reach out — we're here to help whenever you need us.
Sincerely,
HUION Customer Support
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Order delayed but they have tried to resolve.
After many months of delay, they did reach out and contacted me by phone and we were able to resolve the problem. I am hopeful it will arrive soon.
November 30, 2025
Unprompted review
Reply from Huion Official Store
Hi Cheryl,
Thank you so much for updating your review — we truly appreciate you taking the time to share the latest progress. We're glad we were finally able to connect with you by phone and work through the address issue together after the long delay. We understand how stressful it can be when an order doesn't arrive as expected, and we're grateful for your patience while we sort everything out.
Your order is already on its way now, and we sincerely hope you receive your package this time without any further issues. If you need any updates or have questions along the way, you're very welcome to reach out to us directly:
- Email: service@huion.com or service@huiontablet.com
- Phone: +1 302‑844‑6488 (Please note we are operating in China standard time.)
Thank you again for giving us the chance to resolve this with you.
Sincerely,
HUION Customer Support
Kamvas Studio 16 Battery Failure
Less than 10 months after purchasing the device, the battery was not functioning for more than a few minutes, despite showing full charge. Following the manual, I attempted to recondition the battery, but that did not work, so I simply used it while plugged in. I contacted Huion support about the issue a little over 5 months later, and after requesting lots of pointless diagnostic feedback, they tell me they are unwilling to help due to the device now being out of warranty. While this is strictly true, the failure occurred during warranty, and I did not want to bother the company about something that may resolve on its own. They have since refused to do anything to refurbish or refund my device. Don't be like me. The second you have an issue, no matter how minor, contact support so it is on record. I will not be purchasing another huion device in the future, and I cannot speak positively about the quality of their product, customer service, or company ethics.
Honestly, I didn't expect much support since it was outside the warranty window, but they were not willing to work with me at all, unless I were to purchase a NEW device of course... $1500 down the drain unless I can get a new battery for this thing. It's even more frustrating because the issue would probably cost about $100 overall to fix, accounting for shipping and a new battery.
October 14, 2025
Unprompted review
Reply from Huion Official Store
Hi RG,
Thank you for taking the time to share what happened, and I'm truly sorry for the inconvenience and frustration this situation has caused. We understand how important it is for your device to work reliably, and it's disappointing to hear that you've had such a difficult experience.
Please know that we genuinely want to support you and help you find the best possible solution. Your feedback is important to us, and we're committed to reviewing your situation carefully so we can provide the most helpful path forward.
Sincerely,
HUION Customer Support
COMPANY Provided defected tablet and…
COMPANY Provided defected tablet and after submitting defect related video and information they did not replaced it , they did not send some who can do troubleshooting live and they did not give me my money back.
This 2000 rs Tablet is just useless and waste of money for me
January 26, 2026
Unprompted review
Reply from Huion Official Store
Hi Monali,
Thank you for sharing your experience, and I'm truly sorry to hear how disappointing and frustrating this has been for you. Receiving a device that doesn't work as expected is upsetting, and we understand how discouraging it feels when you're trying to get help.
Please know that we genuinely want to resolve this for you. Our team has already provided the troubleshooting steps needed to determine whether the issue is caused by software or hardware, and we kindly ask for your cooperation in completing those steps and sharing the results with us. This information is essential so we can identify the exact problem and offer you the best possible solution.
We are committed to helping you, and we don't want this tablet to go to waste. Once we receive the troubleshooting results, we can move forward quickly and make sure you get the support you need.
We appreciate your patience — we're here to assist you every step of the way.
Sincerely,
HUION Customer Support
Very sweet and very helpful customer support !
MY tablet had a hardware issue (kamvas slate 11) where it stopped reacting to touch and pen. I was really worried as I had only just gotten the tablet 3 months prior- but when I reached out they helped me quickly and kindly :) you only pay shipping to have the tablet replaced and it arrived within a few days. The customer support person i was with was very kind and I could tell they genuinely cared and read what I wrote. Very sweet company :)
*edited for Grammer and spelling
February 7, 2026
Unprompted review
Reply from Huion Official Store
Hi Broken Star,
Thank you so much for taking the time to share your experience with us — it truly means a lot. We're really glad to hear that our support team was able to help you through the hardware issue with your Kamvas Slate 11 and that the replacement process went smoothly for you.
We’re happy we could step in quickly and reassure you. Hearing that you felt genuinely listened to and cared for is especially heartwarming — that's exactly the kind of experience we want every customer to have.
We appreciate your thoughtful review and your kind words about our team. Thank you again for your trust and for choosing Huion.
Sincerely,
HUION Customer Support
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Great customer support and warranty…
Great customer support and warranty protection
January 1, 2026
Unprompted review
Reply from Huion Official Store
Hi Rui,
Thank you so much for your feedback. We're delighted to hear that you had a positive experience with our customer support and warranty service. Your trust means a lot to us, and we're always here whenever you need assistance.
Sincerely,
HUION Customer Support
Fantastic products and even better assitance team.
Fantastic products and an even better experience with their great assistance team.
I had no problems at all with their pen display (a Kamvas Pro 19, higly recommended), but I did have some administrative issues with the billing.
I will definitely buy again from them.
And since sometimes even the team members have names, a big thank you to Nina!
January 23, 2026
Unprompted review
Reply from Huion Official Store
Hi Giuseppe,
Thank you so much for your kind words and for taking the time to share your experience with us. We're truly delighted to hear that you're enjoying your Kamvas Pro 19 and that our assistance team could help make the billing process smoother for you. Knowing that everything worked out and that you'd choose to shop with us again means a great deal to us.
Your special thanks to Nina will absolutely be passed along — recognition like this really brightens our team's day. We're grateful for your trust and support, and we look forward to serving you again.
Sincerely,
HUION Customer Support
Poor customer service
Customer service is poor, have been trying to return faulty order for a week. Getting support for orders is difficult.
January 14, 2026
Unprompted review
Reply from Huion Official Store
Hi Joel,
Thank you for sharing your feedback, and I'm sorry to hear about the trouble you've had so far. We understand how frustrating it is when you're trying to return a faulty item and feel like you're not getting the support you need.
Please rest assured that we're here to help. Our team will work with you to determine whether the issue is software- or hardware‑related. If we confirm it's a hardware problem, we will replace the unit for you.
We kindly ask for your cooperation in responding to our troubleshooting steps so we can resolve this for you as quickly as possible. We truly want to get this sorted out and appreciate your patience while we assist you.
Sincerely,
HUION Customer Support
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