HUK24 Reviews 

Best experience , everything online you just need to know how to use keyboard , HUK24 must work bit on app as well.

Sehr gut strukturiertes online Formular

I am impressed with the customer care response time. Even the contract making/management was quite straight forward.

I'm pleased with flexible and simple tarifs for insurance. And also the overall expirience and speed of their work

Don't make a contract with them if you're an expat.

I'm an expat trying to bring my prior driving experience to Germany. I made my contract with HUK24 in late September and claimed that I should be put to SF-Klasse 5. By now my insurance is still not in the right SF-Klasse. These are the unfriendly steps HUK24 did so far (proving how terrible they are in problem solving for their clients, how much they aren't "einfach" and why I'll cancel my insurance at them the next time it'll be possible):
* They told me to prove my prior experience, or they'll put me to entry level SF-Klasse. I asked them to reach out to my previous insurer (gave contacts and stuff) - as I expected them to be able to handle things much more efficiently, to the point. They did _not_ answer to my request, but after 2 weeks they just downgraded my insurance to beginner level. (I started at SF-Klasse 5 according to my claim at the point of creating the contract).
* I approached my previous insurer and then provided HUK24 the Bonusbescheiningung (in German!) which stated clearly that I'm eligible for SF-Klasse 5. They said: I was insured by that insurer only for the last year, so they only take that time frame into account. They refused to take the accumulated time into account - despite that's how the driving experience builds up and is transferred from insurer to insurer everywhere.
* I reached out to all my previous insurers to cover their periods of insurance times. They gave me the documents signed. HUK24 refused to accept those documents for the following ridiculous reason: the "Datum" field on the documents weren't from the right city, the city of the "Hauptstelle", but from another in the country. The reason for this was that the administration of the company is not in the city where the Haupstelle is; the generated pdfs contain the administration's city in the "Datum" field. But all the signatures and the whole document is an official document of the company.

UPDATE: In December or so, I reached out to the Versicherungsombudsmann, (insurance ombudsman), and Julia - see the reply from HUK - reached out to me. My understanding is that the ombudsman likely has moved my application a bit forward, but it was Julia's assistance that made my request accepted. So, finally, I'm in the right class. Thank you, Julia for your help.

So bad service. Have to wait for hours of hours for talking to agents. I need to repair my car for the damages due to the accident I had in the past. I am paying the full amount as Vollkasko but never had the chance to repair that.
They put you in the cycles of letters and annoy them. As non German , it's hell of a problem. One letter after another letter and so on so forth. Even letters are posted in the course of months. This is all the result of registering and claiming about the accident.

Don't rely on this insurance. Just go somewhere else and you will be much safer

Worst insurance ever. Closing the contract is easy, but all service after that point in time is non-existent. I have been awaiting for a response on a small incident for over 10 weeks now, with no news whatsoever and reachability of the case-worker being next to zero as well. On top of this the tone of voice when one does speak to the claims team is one of utter contempt for their customers, also stating that they do not see any problem in a ten week processing time.

Do not go in to business with this company. Go literally anywhere else...

They rely a little too much on text messages, but on the whole the communication and service was satisfactory to me.

I have an accident 2 weeks ago and for now I mąkę my own way car transport becouse they offered me car transport in 1.5 week, do You understand 1.5 week!!! Car is in theyr s partner garage but garage won t do anything becouse company still don t gave guarantee of payment, also not many People speaker English in this company. Now i am waiting for dekra to chęci my car and maybe repair. Don t sign contract with them.... hope info are usefull for You

Having a bad experience with this insurance provider. communications are not clear and are too slow. No one speaks english, there is no phone number for support. Prices are not clear. The final price of the contract is almost double as the initial offer. As well, they do not accept foreign insurance history so If you come from another EU country your history is 0 and you have to pay a lot. This was communicated to me after 14 days so I can not cancel the insurance policy anymore.

Update 19/05/2022:
After hundreds of emails and calls I could guess they need the 'claim history certificate' and they even do not what is it called in German.
I requested the certificate from my ex insurance and sent them a copy. According to European law, Huk24 has to accept my history and apply the classification and discount. But NO. They are asking me to pay the complete compensation and say we 'probably' change the classification later!!

Whilst the HUK provides competitive prices, it also provides the most incompetent advisors.
Our car was a total write-off due to another party and no fault of our own. The initial contact person we had was very helpful and sympathetic. From there it just went downhill...
We waited 3 hours for a tow service where he didn't even know which garage to take the car to. Every time we speak to someone on the phone they do not even have a proper reference for our open case and confuse matters further. They do not even bother to give us proper advice as it is out of their remit and we need to deal with the other party's insurance. Be that as it may, we would appreciate some advice with what we actually need to sort out with them but empathy seems a foreign concept for the HUK.
This is fine, we have engaged a lawyer to assist us with the opposing party and in the worst case deal with HUK also as they have no interest to help.
Better to pay a bit more and have a better, more competent service.
To anybody reading this from HUK: we do not want to give you feedback or speak to you any further.

Good afternoon,
Yesterday at night, in between 25 minutes, I had my insurance request with HUK24. Easy, clear and very very interesting price.

Few minutes after this, I receive my code to go to the Traffic Office and take my number plate.

Until now I feel happy, so I have to tell this:" recommended".

Impossible to reach - until now I have called them 31 times spending 2 hours and 20 minutes on the phone for the damage on the car from beginning of July. In addition to that none of my mails were answered. Three times I went to different workshops where they have sent me and damage report was also sent to them, but without any response. Since this week they have new working times for the call center from 08:00 to 18:00, which means that it will be even harder to reach them.

I am very happy customer of HUK 24. I am using this service since 2017. and no worries. Have some problem with the car and got connection very fast and got free rented car wih full insurance. They have very cheaper rate. Mostly recomended.

I was already a user of HUK24 but now I registered for a new insurance under my own name. Up to now I am very satisfied with the services of HUK24 and getting a new contract was very easy and quick. I recommend HUK24.

It was a great experience, I am Spanish and the only reason to leave them was for I got back to Spain to living. I appreciate a lot his service, being a foreigner in Germany, I have felt at home. Thanks

Refused to pay the damage for the first case in Privathaftpflicht after 4 years of contract

The process was really quick, and the price was fair. Thanks