Driiven Limited Reviews 60

DO NOT BUY ANYTHING FROM THIS COMPANY !
John, the owner of DRIVEN LIMITED, also known as HUMANCYCLE LIMITED, currently using website DRIVEN.IO requested £4000 (in August 2022! ) as deposit for a ZEHUS powered Brompton, which I paid in good faith.

I have still NOT received a bike, over 3 years later, or even been offered a refund, despite repeated requests for either a bike or a refund of money that I paid upfront in good faith. (it's now December 2025 !)
Numerous promises of a delivery date are never honoured, communication from John is now almost non existent, with any messages ignored, or answered with an endless string of excuses.

This is a genuine and honest review of my experience trying to buy an electric bike from this trader/company. I suggest that you spend your money elsewhere .....
17th Dec 2025
Unprompted review

A little disappointed that shipping to the states wasn’t free as indicated on the site but that was made up for by the discount they offered on the smartPed. I even got a complimentary folding helmet amongst other things. I’ll be back.

I ordered some stuff for my Moulton TSR from Driiven and there was some problems with the shipping to Sweden,
the carrier didn’t pick up. But the people at Driiven really worked hard to get it sorted and was very helpful and nice to deal with. I can highly recommend them.
Christer Byhr, Gothenburg, Sweden

Driiven eMoulton - A fancy bike with a fancy price tag but worth every penny.

Driiven eBrompton kit - I am as excited as a kid at Christmas - ride eat sleep repeat

Driiven electric kit - I got this via the cycle to work scheme and although it took an extra week longer than they estimated I love it and will be enjoying my Brompton every day. I'd like to add that it is best o get them to do the installation professionally.

Communication was reasonably good, although issues with holidays and the team from Driiven travelling and attending bike exhibitions as felt that they were setting up a new business. Took longer than expected for delivery.

Great contact and updates via e-mail, phone and WhatsApp.
The best customer service I’ve experienced in many years.
Highly recommended.

Exceptional quality product.
John who dealt with my enquiry all through the process went beyond good customer support,
Great communication and a pleasure to deal with. All round a fresh experience with a company that know how to deliver real customer support & great products.

Thank you 🙏🏽

Excellent customer service and speedy delivery. Recommend ordering from them!

My treasured rear bike light finally packed up. It is now discontinued (typical...). After searching hard for it online, Humancycle was the only place where it seemed to be available. The 'customer happiness officer' was really helpful in responding to my email etc. This company has a very good approach to customer service.

I was ordering a gift from overseas and stuggling to make a payment, I reached out to the customer service team and they were absolutely excellent with communication and follow up, making sure I was able to make my purchase. Special mention to Marnie - thank you so much!

Purchased the kettle rack, a pleasant experience, recommend everyone to buy.

Great service, great product! Totally transformed my commute. Fairly simple to mount it yourself as well!

I purchased a Sew What large Moulton rear bag in July, and even agreed to pay an increased price over the advertised one, after Marnie told me the suppliers had dramatically increased their price.
HumanCycle told me the item was posted on August 3rd and gave me a Royal Mail tracking number, which shows a package was received at the post office on that date and has not been tracked in the mail system since.
Marnie said she would raise it with the PO on 25th August. Since then I have not heard from HumanCycle at all, and they have not responded to more recent email enquiries from me. I was unable to connect to their advertised phone number.
Either this is very poor service indeed, or it was something worse.

Humancycle could be quicker to respond to customers who have genuine problems with their purchase and have laid down a considerable amount in the process.
Hopefully all is about to end well with bike working now and transport refunds paid.

The water bottle is very well designed. It's lightweight and easily fits into anything. Holds both hot and cold liquids and very useful for when on the go. Highly recommended for everyone.

Initially a bit slow to respond to the order because it turned out the product was incorrectly listed, but then a helpful and personal service, including using a different courier to get around the postal service problems.

Amazing experience & fab customer service! I love this product - very unique and so cool you can deisgn a bespoke bike yourself. Loved the service