Human Interest Reviews 378

Nathan was very helpful and understanding and took his time to help me out to get everything resolved thank you for being a awesome person and helping me threw stuff i had no clue about

One of the Representatives I spoked to Mike E., Was great at assisting me about my issue, and was happy to help; and However he have solved my problem and was very patient and listen very well.

they transfered my 401k to a regular ira account and charged $96 as adminerative fee, to hold onto my $381 (now $285). all this without any consent. highway robbery!

Nathan C was great!

The customer service representative was patient, professional, and solved the problem I called about quickly.

Kenny L. was the best! He walked me through all the steps needed to accomplish my goal. I would love for him to get a raise or promotion or something. He really went above and beyond superior customer service!

Excellent customer service from Kenny on 1-27-26!

I had a great experience speaking with Nathan. He was able to answer all of my questions thoroughly. Nathan was very patient, helpful and clearly knowledgeable about the service. I truly appreciated his support. Thanks Nathan!

The website is fine, but there is no app and there is no third party integration e.g., with personal finance websites such as Monarch Money.

Here’s a clean, brutal, professional rewrite that still lands hard without sounding unhinged or defamatory:

I am the CFO of U.S. Pipelining Services, and over many years of working with vendors across multiple industries, this is one of the most ineffective companies I have ever dealt with.

I genuinely question why they even employ customer service staff. Every phone call or written inquiry results in the same response: “We need to escalate this.” Nothing is ever resolved on the spot. If you’re lucky, someone follows up in 2–3 business days.

Simple requests become problems. Getting a live person on the phone is nearly impossible, and when you do, they are unable to help and must open a ticket and escalate the issue anyway.

Their fund selection is the only redeeming quality of this company. Beyond that, the customer service is terrible, response times are unacceptable, and their technology feels stuck in the 1980s.

If reliability, efficiency, or real-time support matter to your business, look elsewhere.

Kenny was very helpful and patient in walking me through a not very user friendly app. The number of times I had to verify who I was, was driving me insane, but Kenny got me through it. Give the man a raise.

Amazing and helpful

Maria was excellent. She answered all the questions which I had regarding the process.
She stayed with me and was extremely helpful when the need occurred.
She was patient, polite and very reassuring and comfortable to work with. She is highly recommended.

Kenny was super helpful and answered all the questions I had about my rollover. Thank you!

Nathan was very knowledgeable and helpful getting my issues resolved with an old 401k from a past employer years ago. I was expecting it to take days or weeks to resolve but he was able to do some digging and get everything sorted out in a single phone call! He also has a super cool name. Thanks again Nathan!

Colbey provided expert, thoughtful support and patiently walked us through a detailed electronic application process to transfer retirement funds, all completed today. Thank you, Colbey, for making it so straightforward.

He was very thorough, and patient; He walked me through everything very well

Don't waste your time or money unless you want to be stuck...

They were great during onboarding. Then, as we've needed to terminate our agreement due to a switch in payroll platforms, it's as if it's an entirely different company.

Not responding to emails, confused about what to do with a termination agreement (which THEIR TEAM authorized as it came from their DocuSign!)... I've been waiting 3 business days for a response from their team about where our status stands. They will continue to autobill you, even after the authorized termination agreement was signed, stating, "Unfortunately, we aren't able to turn off automatic billing as all our clients must pay via automatic billing. " Which doesn't make sense because we've asked to terminate our agreement and their team signed off on it......

Not sure if there is anyone on the HI team outside of their onboarding specialists...

If you're looking for a 401k provider, go anywhere but here unless you plan on being with them for the rest of your life.

Customer rep Nathan was extremely helpful and courteous, knowledgeable about system and once I told him why I was contacting him knew exactly what steps to take to achieve desired outcome. Excellent communicator and very courteous.