Humanitix Reviews 448

I made a mistake with my email address on a ticket purchase and got great help to get it resent to me!

Awesome to deal with and always get back to you with helpful tips and very prompt replies.

The back up help is the best i have ever experienced in the online world. I can really get pissed off with online platforms and their view of 'service' and help... well, it should be called something else! But the Humanitix crew are the best. i have had to call on them a couple of times... and i have been at maximum frustration... and within minutes they have helped me resolve 'impossible' issues! Thanks dudes and dudettes.

Super helpful & fixed problem immediately

I recently had the pleasure of working with Daisy from Humanitix to create an online event, and I cannot recommend her highly enough! From the very beginning, Daisy was incredibly supportive and knowledgeable, guiding me through the entire process with ease.

Her expertise in event setup was evident as she helped me navigate the platform’s features, ensuring that I utilised the tools available to maximise engagement and streamline the ticketing process. Daisy took the time to understand my vision for the event, offering valuable insights and suggestions that enhanced the overall experience.

What I appreciated most was her responsiveness. Whenever I had questions or needed clarification, Daisy was just an email away, always quick to provide clear and helpful answers. This level of support made me feel confident and empowered, knowing I had someone reliable by my side.

Daisy was super lovely and answered all my questions amazingly. She is so helpful and i hope to get her again the next time i have a question :)

Had some issues receiving my confirmation email from Humanitix and contacted their customer service chat line, Daisy helped me out and sorted out the issue quick smart. Very helpful and efficient service….highly recommend.

It is wonderful when an organisation exceeds your expectations! Communication with Humanix has been impressive. Their with responsiveness and commitment to supporting me was outstanding. I’d be very happy to recommend them!

A fantastic platform with real people at the other end! I had a problem I couldn't work out on my own and I sent an email, they responded quickly with a clear answer and positive vibes - problem solved and sharing the good vibes! Love that!

Switched to Humanitix from another system, and we have found that the experience is vastly better.

If anything ever goes wrong, or we have a query, we can hop on live chat and get the answers or help that we need straight away.

Had two queries this morning, both fixed inside about 3 minutes. Can't ask for better than that!

Rose Hemming gave such incredible customer service and proficiency with my enquiry. It’s honestly the best interaction I’ve had while seeking support from a provider. It has set a new standard for me. Thank you Humanitix and Rose for helping me :)

Love using Humanatix for our Scouts fundraisers. It is a great platform that is easy to use and the customer service is wonderful. Highly recommend!

When I ask to speak to someone to ask a general question, Daisy reached out and contacted me straight away. I asked the question and she got the answer back to me so quickly. So happy to find a solution to my problem. Made my day. Awesome work from Daisy and the whole team. You guys are always so prompt to answer all my questions and get back to me. Thank you

I used the chat initially and the response was swift; when I had to take a call, Zach continued working the problem and I had an email from him (even though I never provided my email) with an explanation of the problem and a work-around. I have never had such good customer service with a ticketing agency in my 25 years of making theatre.

Humanitix has been a game-changer for organizing and managing my event. The platform was user-friendly, and I appreciated how it handled everything from ticketing to processing refunds smoothly when I had to reschedule. What truly sets Humanitix apart is its social impact—knowing that booking fees go toward education for underprivileged children adds a meaningful dimension to the experience. The customer support team was also responsive and helpful. I highly recommend Humanitix for anyone looking to plan an event with ease and a purpose!

The most helpful customer service and the platform is easy to use. Highly recommended!

I am so grateful to speak with a human and for it to feel personable. The email communications were very helpful and the phone call was helpful. Rose did some great investigating and detective work and resolved the challenge, something I was not able to do.

Had a very helpful chat with Lloyd about improving the search options for our fabulous harbour cruises in Sydney (Prestige Harbour Cruises). He was most empathetic and helpful.

Although I'm in Australia the team got back promptly (in less than 30 seconds) and gave me a clear answer to my question. They also ensured that updated information would go to the correct email address for my whole team to receive it! Thanks to the wonderful support team at Humanitix!