Humanscale Reviews 1,374

Great support and advice thanks!

The phone call with Mike proceeded smoothly. He knew exactly what I was looking for and guided me patiently through the website order.

Thank you.

Very easy to use website and excellent products, they are expensive but you only buy them once.

Presales Support was great. I was able to get all my questions answered quickly to make sure what I ordered would work in my office.

I ordered a $3k+ chair, it never arrived. Humanscale says UPS lost it (UPS does not claim it was delivered, just that it was picked up, weeks ago), but is not otherwise replying to messages, refunding, or sending a new chair. They just plan to keep the money.
Have obviously processed a charge back and reported merchant fraud, but its dissapoint that a supposedly premium brand is just basically committed theft/fraud.

Good range of replacement parts and reasonable prices

This is the second chair I've bought. Yes, they are expensive. But they are incredibly comfortable & well made. No squeaking, and I'm nearly three years into using my first one without a single issue, no signs of fatigue. Worth the extra money if you have the option. My partner liked mine so much he asked for one as a gift.

SUPPORT WAS EXCELLENT AND AFTER I INSTALL THE PRODUCT WILL PROVIDE COMMENT AGAIN

I like buying directly from the manufacturer and the offer is good. However, I don't like not knowing when it will ship or arrive and really don't like not being able to speak or chat to someone about questions on the product itself and separately about the purchase. I have submitted multiple "support" tickets days ago and have not been contacted yet, so I am purchasing on hope that it is what I need and that it arrives in a reasonable timeframe.

Overall good interfave and clear product descriptions

Great experience with the purchase easy and fast checkout.

was easy to find what I needed and discount code was provided right away to use.

Never got an email response on 2 occasions. Required a phone call to get a question answered.

The chat functions is fantastic! Very quick and helpful!

Great service. Very responsive and helpful answering my questions. Thank you Aaron!

Easy website experience, a few quality options vs a ton of overwhelming potential pics, good reputation on Reddit etc and Wirecutter recommended their foot rest. Very much looking forward to recieving and using it.

Ludyn got back to me and helped me identify the right product.