Humanscale is awesome. We purchased 15+ Liberty Chairs in 2012 and a few more over the years. I am so glad we are able to purchase replacement arm pads for our aged chairs. The chairs themselves are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered the sit-stand desks and chairs as COVID started to look like our work offices. Now we are retired and continue to use our home offices and need to clean up the cable tangles for good. The... See more
Company replied
I couldn't be more pleased with your service. Aaron Molloy responded to my email regarding replacement parts within less than an hour of my sending it. He provided an immediate solution that allowed... See more
I was able talk on the phone with real Human. Got advice for sending mail to right place. Got response very timely manner and support gave me link to buy and how to replace part with picture and ins... See more
Company replied
Company details
- #29 of 49 best companies in Manufacturer
- #163 of 245 best companies in Business to Business Service
About Humanscale
Information provided by various external sources
Humanscale is the leader in ergonomic tools that improve the health and comfort of work life. Shop our award-winning office solutions, including task chairs, standing desks and more.
Chairs and Stools
Monitor Arms & Integrated Docks
Sit/Stand Solutions
Lighting
Keyboard Systems
Technology Tools
Cable Management
Ergonomic Tools
Ergonomic Consulting
Contact info
1114 Avenue of the Americas, 10036, New York, United States
- (212) 725-4749
- humanscale.com
4.5
Excellent
1K reviews
Replied to 36% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Humanscale
We're happy to hear that it will make a great gift! Thank you for your positive feedback; we appreciate it.
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Old plastic platform died
Old plastic platform died, so I needed a functional replacement for my humongous mahogany full size desk. For non-adjustable desks, you need the height adjustable platform! :)
November 27, 2025
Reply from Humanscale
We appreciate you sharing your experience! We're happy to hear the height-adjustable platform is a functional replacement for your desk. It's great it meets your needs. Thanks for the feedback!
Customer service rep Carlos was…
Customer service rep Carlos was incredibly helpful and responsive.
November 25, 2025
Reply from Humanscale
We're happy to hear that the representative was incredibly helpful and responsive! We will pass your feedback along to Carlos. We appreciate your positive feedback and your time.
The World LM chair I purchased was…
The World LM chair I purchased was received not as advertised. It was supposed to have the adjustable sliding seat base but instead the button for this function was simply removed. I assumed I received a defective chair but was told this was a design change. I feel like I overpaid for something I didn’t get. The seat cushion is also very hard and is difficult to sit in after a few hours. Otherwise the fit and finish is good.
October 16, 2025
Unprompted review
Reply from Humanscale
We appreciate your feedback. We're sorry the chair wasn't as expected and that the adjustable seat base wasn't an option. Or regular World chair does still have the seat adjustment. We'll review the product description's accuracy. Thank you for bringing this to our attention.
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Fully Satisfied with Humanscale
Finally for Humanscale, new website purchasing, an easy way to select, apply special offer, and purchase replacement parts. I am glad this process has been made easier and friendly for individual, non-corporate, customers. Thank you.
November 23, 2025
Reply from Humanscale
We're happy to hear that our updated website makes purchasing replacement parts easier, especially the application of special offers. We appreciate your feedback and are glad the changes benefit individual customers. Thank you!
Reply from Humanscale
We're happy to hear that you find our product line great and easily customizable, and that you appreciate our website. Thanks!
Customer service is excellent
Customer service is excellent! Not to mention, extremely helpful.
November 21, 2025
Reply from Humanscale
We are happy to hear that our customer service was excellent and helpful. We appreciate you taking the time to leave us this positive feedback!
Reply from Humanscale
We're happy to hear that you are enjoying our products. Thank you for being a repeat customer; we appreciate it!
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Easy to place the order and helpful…
Easy to place the order and helpful customer service
November 20, 2025
Reply from Humanscale
We're happy to hear that placing your order was easy and our customer service was helpful. We appreciate your positive feedback!
Technical trouble on checkout
Technical trouble on checkout. Price wrong. Needed to delete and readd
November 20, 2025
Reply from Humanscale
We appreciate your feedback and regret you had trouble checking out and that the price was incorrect. We'll investigate this technical issue.
Reply from Humanscale
We're glad you found it easy to order and select options. Thank you for your positive feedback!
Best Tax Exemption Experience
As a government agency, the hardest part of purchasing is getting tax exemption. Our exemption was processed within the hour so we could purchase our new employee the ergonomics her job demands. Very smooth purchase-- THANK YOU!
November 19, 2025
Reply from Humanscale
We're happy to hear that the tax exemption process was quick and easy! We appreciate you mentioning the smooth purchase and are glad we could help provide the necessary equipment. Thank you!
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Excellent customer service
Excellent customer service. A huge thanks to Luie. He went above and beyond to help me.
November 17, 2025
Reply from Humanscale
We are happy to hear that you had such a positive experience! We appreciate you acknowledging the exceptional service you received. We will be sure to let Luie know. Thank you!
Exceptional Customer Service
I emailed questioning replacement parts, and I got a reply right with a link to the page I could find the part I was looking for. I was also offered a discount code.
That being said the office chair was so expensive I did not expect to have to replace the arm pads.
November 17, 2025
Reply from Humanscale
We're glad our support team promptly provided the replacement part information you needed. We appreciate your feedback regarding the chair's cost relative to the arm pad replacement and will consider this as we improve our products.
Received next day help using…
Received next day help using Humanscale's customer assistance portal. They helped me select the correct keyboard tray and it is now on order.
November 15, 2025
Reply from Humanscale
We're happy to hear that our customer assistance portal was helpful in selecting your keyboard tray! We appreciate you taking the time to share your positive experience.
Reply from Humanscale
We're happy to hear that our replacement parts are so easy to use! Thank you for letting us know that your chair will look new for years.
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Online support staff were superb!
Online support staff were superb!! Accurate, prompt and incredibly helpful
November 11, 2025
Reply from Humanscale
We're happy to hear that our online support staff were so helpful! We appreciate you taking the time to leave us this great feedback.
I would leave a better review if I had received anything.
I would leave a better review, but an email was sent asking me to leave one when I ordered the product nearly two months ago, paid full retail and still haven't received it. I ordered a keyboard an mouse drawer on 9/23/2025. Today is 11/11/2025 and I have not received the product nor had any updates.
November 11, 2025
Unprompted review
Reply from Humanscale
We appreciate you taking the time to share your experience. We are sorry to hear that you have not received your order from September. Please submit a ticket at https://support.humanscale.com/support/tickets/new and our support team would be happy to help.
Very helpful!!
November 11, 2025
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