Hume Health Reviews 

Had the band for a few days, every morning it gives a pop up of really useful information but if you don’t screenshot it that second then you can never see that information again. Also can’t seem to see scores from previous days. Tried to contact customer service for advice but so far no response, hopes not high reading other reviews… the app is not intuitive at all, there’s countless random widgets and most are behind a paywall. It’s really hard to navigate to get the best out of the features. I also keep googling how to find things and all the information online does not coordinate to my app. Really wish they had a phone number or customer support cos I’m sure I could remedy at least some of the issues if I could speak to an actual employee. Live chat feature straight up does not work and there’s no phone contacts. Not worth the money but maybe one day it will be if they actually take on the feedback and make some changes.

AVOID HUME HEALTH – HUME BAND 2.0

My experience with Hume Health has been very poor.

They took payment immediately but have not shipped the Hume Band 2.0.

Since ordering, I’ve been asked to verify my shipping address four times, yet the issue remains unresolved. Communication has been slow and repetitive, with ongoing delays and no product delivered or any notification of shipping details.

This has raised concerns about the company’s reliability. I cannot confirm any wrongdoing, but the handling of my order has been unacceptable.

My advice: do not purchase from Hume Health.

Until they can reliably fulfil orders and communicate properly, I would recommend buying elsewhere.

Hume Band 2.0: payment taken, no product received, repeated address checks, and poor customer experience

This is a great piece of technology. It is encouraging me to maintain good habits. The nutrition page, where I can simply take a picture of my food vs trying to figure out calories individually, could not be more efficient. I am already seeing positive impact. Thank you

I have had a great experience with my band. I have seen great info to assist me with my health. My original band started having issue with holding a charge. I contacted customer service and they quickly got back to me and are upgrading me to the new 2.0 band. Great customer service..

I don’t like how the app is set up, very confusing! I do like the scale and the info it gives. I don’t feel like the band s very accurate as the numbers are always different than what my Oura ring gives and my Drs office visits. I find it a little untrusting of the company to only slow 5 star reviews on the app when it pops up. If you give anything less than a 5 star it will show an error to try again later, but when you hit 5 stars it goes through. Not a good look!

Bought the home band 2.0 for myself and my spouse just to get some basic tracked info. BP, weight tracking. Etc. Then invested into the pod for the full experience. Looking for trackable data to help us as we navigate 65 yrs and beyond.

My band has quite reading my data as if 3 Aug. it read my data from date of purchase to 3 Aug only. Nothing has been read and displayed since 3 Aug!
What is the problem??

I have both the pod and band, great products. Recently, the charge of the battery on my band went from lasting 3+ days to just over a day. I had charged the previous day and it died the next night. I contacted Hume and they immediately said they would send a new one out! Great customer service.

I cannot recommend this company and their products enough. Looking at the average 3.6 stars is not a reflection on who they are, their products and more importantly their incredible customer service! I have purchased four products since 2018. I’ve only had the positive experience - from two different sets of body scales that actually totally changed my health, weight and who I am today. To the Band 1.0 and now 2.0. Their products are second to none, but from a consumer, their customer service leaves most companies in their wake! This is honest experiences from a real buyer. Thank you Jerson, who has treated me with an exceptional experience and I look forward to the positive continuing experiences.

Hume Health finally got back to me. The problem was a protective film on the back of the device. It now seems to be working.

Still doesnt excuse a cheery first response assuring me someone will respond in 24 hours and then take 48 hours.

Hannah however was very helpful once the reply occured.

Craig Robson

I purchased the pod 1st to track my weight & was pleasantly surprised with the technology. I then purchased two bands. I am pleased with the technology and how pairing the two Hume devices is help with the tracking of my fitness & weight loss.

Have had the pod and band for a couple weeks and love it. Can’t wait for some of the additional activity measurements to be enabled like HIIT. If you guys develop a basketball activity that would be awesome. Understanding that these algorithms are continuously working on the states being provided I am really curious to see what features will be coming next.

I've been a long-time Hume customer, and I’m incredibly impressed with the support I received from Max and the Hume team.

The communication was prompt, professional, and genuinely customer-focused. What stood out most was the generous upgrade to the new Hume Band 2.0, which demonstrates Hume’s commitment to its customers and confidence in its products.

It's rare to find a company that goes the extra mile to create such a positive customer experience. Thank you, Max, for the outstanding support. I’m excited to try the new Hume Band 2.0 and continue my health journey with Hume.

– Kumar Dharanikumar, Singapore

Order #1459464

Like many others have said, and something I really wish I’d read before ordering, the customer service started off really well but completely disappeared once they received my return.

The band was wildly inaccurate, which I was able to prove with screenshots. Initially, I was told I might be able to keep the faulty band and receive a refund, but they later decided they needed it returned — at my own expense.

Up until they received the return, communication was actually very good. I was told that Patrick would personally make sure the billing team processed my refund and would see it through to completion. However, once they confirmed they had received the band, the communication stopped completely. I sent several emails chasing an update and was simply ignored.

UPDATE: I have to give credit where it’s due. Hannah, who replies on here, has been fantastic and has personally hand-held the refund through to the end. It turned out to be a much more difficult process than expected, as the refund had to be wire transferred to me directly from Hume, but Hannah made sure it was finally sorted.

So, while the overall experience was far more difficult than it should have been, I’m very grateful to Hannah for finally getting it resolved.

I received my Hume Healthband 2.0 on August 10th and immediately charged it and have been wearing it ever since. Regretfully it appears I bought a pedometer and thermometer as the band only shows body temperature and steps. I sent an email to Hume and got a cheery respone about how some lovely person would contact me in 24 hours. That was about 36 hours ago. No contact has been made yet.

I am including my phone number in case someone from Hume reads this and wishes to help.

Craig Robson 519 590 7367

I'm enjoying the information from the pod and band. I'm using the pod 1x weekly and wearing the band all the time, with a few exceptions (eg swimming)

As many reviews here, the customer service is non existent. Good Luck getting your moneyback. The band is extremely inaccurate and does not even get the basics right steps and HR. Did a video review for my channel and will post that exposing this SCAM !
Stay away ! Buyers Beware!

DO NOT BUY THEIR PRODUCTS!!!

Wildly inaccurate, inconsistent readings, a total rip off and waste of money. Just buy cheap scales off amazon they are just the same.

I have now been an avid user of the Hume Health Band and Pod for over six months and during that time I have been genuinely impressed by how much these products have taught me about my body, health and overall wellbeing.

The insights into my current body composition and health have given me a much greater understanding of how my body is functioning. More importantly, the information and recommendations provided have helped me identify areas where I can make positive changes to my diet, fitness, body composition and general wellbeing. It has effectively given me a much clearer picture of what is happening inside my body and, importantly, practical guidance on how to improve it.

After six months of consistent use, I feel that I understand my body considerably better than I did before using Hume. The combination of the Band and Pod provides a comprehensive and genuinely useful approach to monitoring progress and making informed lifestyle changes.

There is, however, one significant area where I believe the Hume experience could be improved.

I would dearly like to see a comprehensive PDF report generated from my accumulated data and made available to download or send to my email address, or alternatively have the ability to access my metrics, trends and reports through an online web portal. Trying to interpret and analyse six months or more of valuable data on a phone screen is not ideal. A larger-screen dashboard or comprehensive report would make the information considerably easier to understand and would allow users to see longer-term trends and progress much more effectively.

This would, in my opinion, take an already excellent product to another level and make the wealth of data collected by Hume even more valuable to the user.

Overall, I am extremely pleased with both the Hume Health Band and Pod. They have provided me with valuable insights into my health and body composition and have encouraged me to make positive changes to my lifestyle. A wonderful product that I would highly recommend,with the addition of comprehensive downloadable reports or online access to historical data being the one major improvement I would like to see