Hume Health Body Pod Reviews 

This product is so incredible complicated and unhelpful. I downloaded the app so that I could see the 40+ metrics, but never found them. I even signed up for the paid version….be aware there is a subscription involved. BUT my biggest complaint is a very confident conclusion, based solely on fat to muscle ratio that my physiological age is 8 years older than my biological age. This is an illogical overly generalized conclusion and I lost complete faith in this product as a result. I returned it, paying $30 for return shipping…grrrr

Not a good choice for families. Having purchased this scale during the holidays as a gift for the whole family, it turns out that there is information not shared in the advertisements. The scale can be used by one person with a phone to download the app. If another person wants to use it, there is no way to add another profile to the same phone. The second person must have a phone of their own to download the app to, and each person must be fully out of the app and have their phone turned off for the other person to use it. At least, that's what the customer service rep told me. They have confirmed that my son (a minor) cannot have his own profile if he doesn't have a separate phone to use. They additionally told me that the scale is only recommended for adults over 19. None of that was made clear in the advertising.

I've had my pod for about 2 weeks, and my band for 1 week. I was able to get both connected easily. I really appreciate all of the information that the Hume app provides. The info for each measurement is invaluable. The plans/exercises are easy to follow, and I really appreciate the "modified" exercises, which are great as a 70-year-old with a left knee replacement.

I did figure out that the bottom of my feet rather dry. I was getting the big red X while being scanned and damping the bottom of my feet solved the problem and the pod has continued scanning with no issues.

Update 6/8/2026: still using the Pod successfully. Feet still needing to be moistened. I also charge it once a week.

When my husband gave me a "voucher" he created for the Hume Body pod, I thought he was indicating I should go ahead and order it! What he was indicating is that one was en route! It was too late to cancel the order though customer service agent, Mary Ann, tried. She has reached out to let me know that the item can be returned without problem once it arrives. She has been one of the best customer service agents I have interacted with in a long time. Kudos to Hume for having Mary Ann on board!

The scale stopped sending results back to the phone app. I've tried resetting the scale, reinstalling the app, and removing/readding the bluetooth pairing.
Also the % body fat is very dependent on how hydrated I am.

I purchased a Hume Health Body Pod on November-23-2025, and the experience has been extremely frustrating. After weeks with no delivery, support finally responded after several days each time to say the package was “lost in transit” and would be reshipped. That never happened.

I asked to cancel the order and get a refund, but again the responses are slow and nothing actually moves forward.

At this point, I have no product, no refund, and no timely communication. This has been a very poor customer service experience and I cannot recommend Hume Health based on how my order was handled.

I have had this scale for around 6 weeks. It worked for about 10 days. Then I could not get it to connect to my phone. I have gone through all of the trouble shooting steps but still nothing. I basically paid $230 for a basic digital scale that I could have gotten for $40. What a rip off.

I didn't even get my Body Pod! Ordered it 26 November before their big Black Friday rush, and got an email the next day saying it had been despatched, followed a few days later by another saying they had been overwhelmed by demand and would we bear with them? I thought smugly that that would not affect my order, which had already been despatched.

Ten days later, and 5 working days after they told me I should expect to receive my order, I contacted their customer care via chat. Be prepared for long waits if you try this - and I'm talking after you get through to a human agent. Mine was talking to another customer in another country at the same time as me and gave me her details, swearing blind that my delivery had been made today.

I queried why I would get in touch with them today asking where it was, if it had already been delivered today. He sent me a screenshot of the tracking information saying it had been delivered, and I asked why he thought I was in Germany, since all the details were given with reference to Germany and German delivery companies, etc. Eventually he worked out what he had done, once I copied him the screenshot of my Royal Mail (UK) tracking information. which showed nothing had happened since 30 November. I suggested he try talking to one customer at a time in future! (He didn't pay any attention to that, because responses were still very slow to come.)

He said my purchase had obviously been lost in transit (so much for 48 hour tracked delivery!), so I could have a replacement. I asked where it was shipping from and he said their UK warehouse. I asked him several times to confirm the warehouse in the UK had stock, but ultimately when I finally got the answer, he said "no, so my order would be shipped from the US warehouse".

I lost my patience at this point, because it had been like getting blood out of a stone during this conversation since he just didn't answer my questions. Finally I asked him whether English was his first language (so many of his answers seemed robotic "pat" answers which could be left in a customer help database) which he did not answer.

I was so unimpressed with Hume Health and their delivery which didn't take place that they would only have warranted 2 stars when I first contacted them. Their customer care solutions are so poor, however, that they lose a further star just for this fruitless conversation.

I asked for my money back and they tell me they are doing this, although it could be a couple of weeks before I get it. I didn't want a product shipped from the US: you pay extra taxes on them when they arrive in the UK; and I simply didn't trust the company to replace my purchase without any further delay.

Honestly, the whole experience simply revealed that they are functioning in little better than absolute chaos on the admin/customer service side. It makes me wonder about the longevity of the product and the quality of its build. I'm not sure I would ever trust them again.

Do not waste your money! First if all you have to buy an annual membership to use all of its features. Secondly it doesn't record the correct weight. Ill stand on the scale and the display shows my proper weight, but the app show a different number. Customer service is terrible and once they have your money, you no longer exist. Tried to return the item and never got a response to a single email I sent to customer service asking for a RMA.

Customer service was VERY helpful working through some rebates. I’m excited to see what results I can get from the scale this season of my life. It’s very impressive how much research they have put into the scale and body pod scan. I think health should be number one and the pod scan can show us spots we need to work on and results of improvements we have made. Thanks Hume!

Great customer service from Hya.