I bought a cat toy for my lonely cat on…
I bought a cat toy for my lonely cat on 09/16/25. I never received an order number. When I went back to their website the next day to inquire about the expected delivery, there is no phone number, but you can send them a message. I sent a message and never received a follow up response.
If I could give zero stars, I would.
Reply from Humptoys
Hello, we understand that our customer service manager responded to your order status inquiry on September 16th. It's possible the email ended up in your spam folder, preventing you from seeing it. Upon checking, your order was delivered to your doorstep on September 30th, with delivery photos confirming it was signed for (shipped via Tooexpress; the tracking number is included in the reply email). We are a trustworthy company that has served tens of thousands of customers, bringing joy to their pets.