BE AWARE
BE AWARE! We took our dog there for 4 days and explained he neededhis bed as his joints aren’t developed properly. ‘No problem’ was the reply. The day after we dropped him off we got a text saying he couldn’t walk anymore. We collected him on day 4 and he was a total mess. They gave us his bed and it was clean and not a scratch on it yet the dog was dusty as hell. Not a mark on his bed so he never got it. He took 4 hours to wake up as it looks like he was HEAVILY sedated. He still can’t walk and the vet recommends we put him to sleep. We only went here as they said dog beds were allowed. It goes to show why our last dog came out of there with hard skin patches on his joints. Standing, sleeping and walking on a concrete pad is just too extreme. They never walked him as he couldn’t even stand up….. yet they charged us for extra Play Time. Angry is not the word. 🤬🤬🤬🤬🤬🤬
Reply from Måløv Hundepension
Kevin's prognosis is genuinely awful to read, and we are sorry. I should also have answered this a lot sooner than I have.
On the bed, I can see exactly why it looked the way it did to you. It was in his kennel for the whole stay. On departure day, we gather every dog's belongings and set them aside ready for handover, which is why it came back to you clean and folded. Every kennel here has a bed and blankets as standard. What we cannot do is make a dog use one or the other, and some end up choosing the floor. What we should have done is tell you that when you collected him, instead of letting you go home to a spotless bed and draw the obvious conclusion. That part is on us.
We did not sedate Kevin. We have never given a sedative to any dog in our care, and nothing was administered to him at any point during his stay.
He was walked several times a day. His balance meant the shared outdoor runs were not safe for him, so he went out on his own rather than with the group, and the extra time you booked was spent one-to-one with him.
He also arrived with a healing wound, and we fitted him with a collar and a bandage so that he could not lick it. An open wound in a kennel is an infection risk, and we do not take chances with one.
The morning after he arrived, we noticed he was unsteady on his back legs. We phoned and texted immediately and offered to take him to a vet. We were told the unsteadiness was longstanding and that a vet visit was not needed. We would always rather raise something early than not at all.
I would much rather talk about this than leave it here. Call 20 29 13 55 and ask for me. If I am not there, leave your number, and I will ring you back.
Nikolaj Nikolajsen, owner