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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's helpfulness and positive attitude, making interactions pleasant and productive. Many appreciate the accuracy in finding and verifying emails, saving countless hours of manual work, and the platform's intuitive interface, which is easy to navigate and effective for lead research and email verification. However, some people were dissatisfied with the user experience, citing issues with bugs, fake emails, and a decline in the quality and volume of contact data after recent changes. Some reviewers also noted poor customer service, with slow replies, unhelpful responses, and difficulties reaching support, leading to frustrating experiences with billing and account management.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the simplicity, ease of... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praise the support team for being... See more

Product

Clients share ambiguous opinions on the product. Many reviewers praise it as an excellent product, a great... See more

Customer communications

Users describe ambiguous interactions with contact features. Some reviewers find the tool very helpful for... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We serve huge companies such as highway concessions, I search a lot of lead contacts and the data found has high accuracy rate. Very useful for my team. Also, hunter support team is always available... See more

Company replied

Rated 5 out of 5 stars

Hunter.io does exactly what it claims, and that matters. It helps you find and verify email addresses quickly, with clear confidence scores that actually hold up. The interface is simple, the data is... See more

Rated 5 out of 5 stars

Absolute game changer! I started using this when I started my old business years ago and now I use it as a freelancer. This allows you to make your own prospect lists - yes it takes longer than buying... See more

Rated 5 out of 5 stars

Hunter has been an excellent tool in my workflow. What I value the most is the accuracy when finding and verifying emails—it saves me countless hours of manual work. The Chrome extension is simple b... See more


Company details

  1. Software Company
  2. Email Service Provider

Written by the company

Hunter is an all-in-one platform for cold email outreach that supports your entire workflow — from identifying companies that match your ideal customer profile, to finding and verifying decision-makers’ email addresses, and engaging them through automated, highly targeted email sequences. Users can discover and manage leads and companies based on role, industry, company size, location and more. Contacts are enriched and verified using publicly available B2B data, then stored in a centralized Leads section for easy organization and reuse. Used by sales teams, recruiters, marketers, and founders worldwide, Hunter helps teams build accurate prospect lists, keep data clean, and scale outbound outreach using only publicly available professional information.


Contact info

4.0

Great

TrustScore 4 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful

This has been the most helpful when it comes to obtaining emails for possible prospects. I have been using it for almost 3 months now and I couldn't have provided the support that my superiors needed without the help of this tool. I do have a tiny concern when it comes verification, especially when it prompts you to verify using your LinkedIn. I did the verification using LinkedIn not knowing my Boss' account was actively signed in and now I am unable to change my profile picture because his picture is stuck on my profile. I do wish we could have the option to change/remove/add profile pictures. Yes, this is just a tiny concern, however it would be great to be able to personalize, or delete(in my case) because I made a mistake. Nevertheless, I find this tool to be very useful! :)

May 5, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for your kind feedback, Jon! 😊The profile photo would be something that can be updated using Gravatar.

Please reach out to our Support team at contact@hunter.io if you have any questions about this.

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Rated 5 out of 5 stars

Everything is great

May 4, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for your kind feedback, Azat! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

applic easy for use and smart .

April 25, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for your kind feedback, Eurl! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

Giovanni the legend

Giovanni in customer success truly went above and beyond to help me out!

I was locked out of the email attached to my account and was unable to manage my subscription.

Not only did the account get reassigned to the correct email, but for the month where I had not used the platform at all, the billing was reimbursed as credit.

Really really happy, they've got my business for the next yer for sure.

April 21, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for your feedback, Rueben! Giovanni will be happy to read your feedback 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 1 out of 5 stars

Not as advertised

Not as advertised. Very poor search capability. Misleading reviews and PR>

March 23, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for taking the time to share your feedback with us. I'm so sorry to hear that you feel this way.

After checking our records, we couldn't find any related support conversation on our end regarding this. However, we are keen to investigate the issues you experienced with our search capability, as well as the concerns you raised about our reviews and PR.

We take all feedback seriously and would appreciate the opportunity to learn more about your experience. Please feel free to reach out to us directly at contact@hunter.io, so we can discuss your feedback in more detail and work towards a resolution.

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Rated 1 out of 5 stars

Illegal emails

Told from company who sent illegal emails that they bought them from Hunter.io. Next stop- the ICO. And finally..... just to show how useless this company is, they got my name wrong. So, expect to be referred to ICO if you buy emails from this company

March 8, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thanks for your feedback, and I’m so sorry to hear you've received unwanted emails.

Spam is something we do not encourage with Hunter and we already have several measures in place to prevent it. For example, we are the only email finder tool to use 100% transparent data (data that can be currently found on the web). More information can be found here: https://hunter.io/our-data.
Due to that, all the emails in Hunter can be publicly found outside our tool: we don’t distribute emails or information associated with other third party databases.

While we fight spam since we want only to ease the process of contacting targeted professionals, we cannot, unfortunately monitor how emails are used (for privacy reasons).

However, in full accordance with the GDPR legislation we also provide a service (Claim) to claim your professional email to prevent from being listed in our tool: https://hunter.io/claim

If you’ve received unsolicited emails from specific emails outside of Hunter, please don’t hesitate to reach out to our Support team at contact@hunter.io and we’d be happy to look into things for you.

Rated 4 out of 5 stars

Good starting point for email search and validation

Hunter.io made my job a lot easier to find emails of contacts working with various companies and it also helped me to validate the emails I already had. It is a nice tool, but there were quite a few contacts whom I couldn't locate using the search option.

February 7, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for your feedback, Karthik! Glad to hear Hunter has made it easier for you to find and validate emails! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

Great chat support

I was in contact with the support team about a refund request that I made a while ago, but due to unforeseen circumstances, my email was lost. Upon providing proof of my refund request, I was refunded the initial amount and the renewal amount. Whilst not a fault on my part, I appreciate the attention I was given, and the short response time from submitting a request to the support team. Keep up the good work!

January 23, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for your feedback, Simon! Glad we were able to assist you! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

Hunter is a great way to identify an email

Hunter is a great way to identify an email from the companies name or domaine name. It helps a lot to get into touch with potential customers.

January 8, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for your feedback, Zoubair!😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

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Rated 4 out of 5 stars

I have yet to get any results but I…

I have yet to get any results but I would definitely recommend this site and services.

January 2, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for your feedback, Randy!😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 1 out of 5 stars

Scammers!!! Will never give you your money back.

Do not give this company money. They will not help you with your plans if you choose an option that is to big for your current workload.

They will never give you a refund and put you on a lower plan. Instead they will keep the money and just give you credits to use the next year.

This has happened aswell as other things that have made me highly never recommend the company please be careful when deciding to buy anything from them.

January 1, 2023
Unprompted review
Hunter.io logo

Reply from Hunter.io

Dear James,

We’re sorry to read your review as my colleague Giovanni (Head of Customer Success at Hunter), assisted you via chat and email in the last two weeks.

After you upgraded and selected a Yearly plan (with a 12-month commitment), you requested to be downgraded to a different plan.

We were happy to offer an exception to our Terms of Service by downgrading your plan and issuing a credit for the plans’ cost difference as we don’t offer partial refunds when downgrading to other plans. Unfortunately, we never received a response from you despite several follow-ups.

Two days ago, you contacted us sharing a screenshot associated with the terms linked to another service claiming that it was taken from a website as you requested to have credits that don’t expire. Since all our plans are monthly limited subscriptions (as you used Hunter for 2 years you upgraded/downgraded across multiple plans), unused requests don’t roll over to the next monthly period.

We’d also like to remind you that we performed a refund exception for your back in September 2022 when you forgot to cancel as we are always looking to assist our users.

In case you should need further clarification or assistance (we are still waiting for a response for an open support case you opened), don’t hesitate to email us at contact@hunter.io.

Rated 5 out of 5 stars

Hunter.io is a great tool that helps…

Hunter.io is a great tool that helps find prospects for my business. It is simple to use and very comprehensive in its coverage.

December 29, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you so much for your kind words, Sam!😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

An excellent service!

I've been using Hunter for many years alredy and have to say it's a real treasure. This service has all you need: data validation, email search, campaigns, team works...the list of features is endless. It's easy to use and, which is important, subscription plans are at very reasonable cost.
The Hunter team is very supportive and impressively responsive.
And I love the way Hunter keeps improving its service.
Definitely recommended!

December 19, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you so much for your kind words, Aleksandra! We appreciate you for using hunter for so many years! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

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Rated 5 out of 5 stars

I find accurate and reliable contact…

I find accurate and reliable contact information. Really good service. Thank you....

December 15, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you so much for your kind words, Erhan!😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

Actually...

Actually, it wasn't GREAT - I didn't find the addresses I wanted but that is not your fault. A critical comment: You changed the layout which was better before you made the change. This is so typical of the digital world. MS does it all the time. Tries to fix that which isn't broken. You people forget that we amateurs take some effort to learn systems and get accustomed to routines, even if not perfect. ANY change means we need to invest time to learn a new routine and if that wasn't REALLY needed, it doesn't make us love you.

December 15, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you for the feedback, Andrew! We are very sorry if the transition was a bit confusing, as we also introduced an onboarding guide to explain the new Domain Search. The new version is the result of extensive user research, so it was built to make our users' lives easier.

That said, please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

I get better results from Hunter.io…

I get better results from Hunter.io than from some of the expensive databases I use. and I only have a basic account for free. I use it all the time, am pleased with the U.S. business emails I've been able to verify or find.

December 6, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you so much for your kind words, Valerie!😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

Such a great service!

Such a great service to be able to confirm email addresses before I write to candidates!

November 24, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you so much for your kind words, Pascale! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

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Rated 5 out of 5 stars

Quick response

Quick response, on the spot advice that was helpful

November 14, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you so much for your kind words, Grigoriy! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

we get many helpful detail when use…

we get many helpful detail when use hunter its BEST

November 12, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you so much for your kind words, Jaynit! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

Rated 5 out of 5 stars

Great email finder

All i feel is simple and effective, Hunter's really good for me

November 10, 2022
Unprompted review
Hunter.io logo

Reply from Hunter.io

Thank you so much for your kind words, Berlin! 😊

Please don't hesitate to reach out to our Support team at contact@hunter.io if you have any questions along the way.

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