Hurak Reviews 1,593

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, engaging teaching methods, and supportive approach, making learning enjoyable and effective. Many highlight the high quality of the training and the clear, practical explanations provided, which instilled confidence in applying new knowledge. The overall user experience is frequently described as positive, with many appreciating the smooth process and the helpfulness of the instructors. However, some people were dissatisfied with the booking process, citing issues like courses being canceled without notice or difficulties in rebooking. A few other people also felt that the course materials did not adequately prepare them for exams, leading to disappointment and failed attempts.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, helpfulness, and knowledge.... See more

User experience

Customers consistently note positive experiences with user experience, with many finding the training... See more

Service

Reviewers mention positive feedback about service, with many praising the training courses as really good,... See more

Booking process

Users describe ambiguous interactions with the booking process, with some finding it easy and well-organized,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the training... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent trainer. Hamza was straightforward to the point and an experienced trainer. Knows what hes doing and talking about. Experience shows. The booking was easy. Customer support was friendly and... See more

Rated 5 out of 5 stars

Mustafa delivered the Level 3 First Aid course and did a really good job. He was easy to listen to, explained things clearly, and made sure everyone understood what to do rather than just going... See more

Rated 5 out of 5 stars

Truly a great experience. Mustafa was very clear, concise and considerate to other peoples learning abiities. It was worth every penny that i did'nt have..lol. i would reccommend going here if you ar... See more

Rated 5 out of 5 stars

Great trainer. Good venue. Material covered that was needed for the qualification. Was good to refresh the theory as I was a bit rusty! Knowledgeable tutor. Smaller groups meant we had some good discu... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

First Aid at Work

Great trainer. Good venue. Material covered that was needed for the qualification. Was good to refresh the theory as I was a bit rusty! Knowledgeable tutor. Smaller groups meant we had some good discussions and sharing of life experiences. Thanks Hurak!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Do not get involved with this company

We are a small training provider , we were suggested to take leads from Hurak to improve students through the door. From day one we have had issues, students booked on courses we knew nothing about, dead links on the website portal, incoherent conversion with the support team who struggle with the concept of helping. Invoices being sent for work that hasn't been delivered, then trying to get a solution taking half a day to achieve or zero support. An appalling company, absolutely dire at getting things right. Very quick to slap an invoice in but not a clue in helping a small business. We have quit using this organisation in utter frustration!

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Truly a great experience

Truly a great experience. Mustafa was very clear, concise and considerate to other peoples learning abiities. It was worth every penny that i did'nt have..lol.
i would reccommend going here if you are looking to renew or get a DS license.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled without telling me, still no refund

So I booked & paid for a 1 week DS course with Hurak 6 weeks in advance, took time off work (unpaid) for it and turned up, waited 45minutes, nobody arrived, no phone call, the centre had no clue a course was on. Eventually managed to get through to someone, they said it must have been cancelled.

Wasted hours of my time, money travelling, and lost several hundred pounds in wages.

Asked for a refund as that was the only course I was able to do.

It's been a month now. Still no refund, no reply to my last email.

Might have to waste more time raising a credit card dispute to try and get my money back (£210)

So unhappy. This is all really bad.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

💯💯💯💯

Mustafa is the greatest teacher of all time, don't hesitate to book a course, you will not regret it.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Was very good very helpful good…

Was very good very helpful good explanation and good very good demonstration Mustafa really made sure we understood and made sure that we was doing the practical side the best we can.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Mustafa delivered the Level 3 First Aid…

Mustafa delivered the Level 3 First Aid course and did a really good job. He was easy to listen to, explained things clearly, and made sure everyone understood what to do rather than just going through slides.

The training was very hands-on, which helped a lot. He used real examples, answered questions properly, and took the time to go over things again if anyone wasn’t sure. He was calm, patient, and didn’t make anyone feel awkward when practising CPR or other scenarios.

The course didn’t feel rushed or like a tick-box exercise. By the end of it, I actually felt confident that I’d know what to do in a real emergency.

I’d definitely recommend Mustafa and would be happy to do future first aid training with him.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Mustafa was very knowledgeable

Mustafa was very knowledgeable, and made the course very interesting and easy to learn.
He has a great personality and is very friendly and approachable.
This is my 5th 1st aid course and managed to learn so new things.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and engaging facilitator…

Professional and engaging facilitator who worked to include everyone in the group and support diverse learners. Excellent atmosphere for learning and great coaching through practical elements of the course. Always happy to answer questions and provide extra information.

And it’s the cheapest FAW course I’ve found!

December 14, 2025
Unprompted review

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