Hurley Burley Reviews 

Absolutely wonderful service! Ordered yesterday - arrived today! Have ordered this item (Lightweight Wool Mix Poncho) before so I knew it would be perfect.

Superb service each time I've ordered. The products are lovely and dispatched immediately. Couldn't ask for more!

I realised I mixed up the delivery postcode with my sister's, I contacted Hurley Burley straight away and they said once the order is returned to them they will post it to the correct address. I followed up after over a month and was told "these things can take time"..I placed my order in early February and now we're in April - I suspect I will never receive my order, Hurley Burley have just taken my money -it doesn't take over 2 months for an item to be returned to sender. Poor customer service, will never order from them again.

Even though I wasn’t happy with my personalisation I have had great response from customer service. I returned the item and my money has been refunded. Excellent service!

Terrible customer service with no response!!
I purchased a personalised product on Not on the High Street web site, from Hurley Burley, I entered the details of engraving 4 times it missed the last letter off, on the 5th attempt it showed correct until I got confirmation of order it had reverted back to the missing letter, I emailed immediately!! the following day I got an email confirming correction, only to receive the item incorrect, I have emailed Hurley burley and Not on the High Street twice now and haven't had a reply from either company!!
such a shame as the product is very nice and was delivered promptly in very nice presentation box!!
Very bad customer experience!!!!!

Quality not as expected. Packaging and delivery were fast though.

Excellent service

I ordered a locket and wanted to change the wording on it after I’d ordered it. I emailed them and luckily enough they was able to change it and I received my order within 2 days. It’s absolutely beautiful and perfect too.

I am not happy with Hurley burley i order a item from them and never recevied it when i complained they kept thobbing me off when i ask for a refund their was no response so beware don't shop with them their useless you wont received your items

I Love these guys, they are my go to for gifts and for myself, each piece is beautifully crafted, perfectly packaged and is exactly what I expect, It's a joy to receive a Hurley Burley Parcel.

I have made several purchases from these guys and the best bit is that when things go slightly out of kilter they correct them. They respond immediately in spite of challenges that they are no doubt covering.
To Charlie I send five stars with bells on.

Absolutely brilliant company. I had an unusual and awkward request to be printed on a bracelet, the communication was fast and professional, the delivery was amazingly fast and the finished product is much more than I could of ever hoped for. Everything about this order from beginning to end was perfect. Highly recommended. I am so, so pleased. Thank you!

I love Hurley Burley for gifts as the items are high quality and the packaging is stylish and expensive looking.
Customer Service is excellent - always easy to reach via phone and a recent problem where the packaging wasn't right on my order was rectified immediately.
very pleased with the outcome.

Beautiful little heart disc, perfectly personalised- arrived the very next day after ordering- amazing service. Thankyou. Will definitely be ordering again

I ordered a silver constellation necklace and a silver locket for my daughter's 21st. They were engraved but still came the next day! I was amazed by the service and quality and I know she will love the jewellery. I even received 10% discount. I have some more birthdays coming up so I will definitely be using them again.

Ordered a men’s bracelet with an engraved clasp. They sent it but the engraved part was facing upwards and the letters are back to front (instead of facing forwards as pictured in their advertising pictures or at least facing upwards but the right way round) I emailed them and attached a picture.

Their response was attachments of the advertised pictures telling me that’s what I ordered. Funnily enough, if my item was the same as those pictured and not upside down and back to front I wouldn’t be complaining.

A simple mistake would have been absolutely if it was resolved but the customer service was abysmal.

I ordered a teenage boy's leather bracelet with my nephew's initials on for his birthday. I ordered it on a Friday morning and I received it the very next day! My nephew was absolutely thrilled with it. Unfortunately, he had only had it 2 weeks when the clasp part broke. I got in touch with Hurleyburley and they immediately sent a replacement with initials, which I received again, the very next day. I returned the faulty one to them.
I would like to say that this company have exceptional customer service. They reply immediately to queries, and they replaced my purchase in an amazingly short time. I was extremely impressed on both occasions when I received the item the very next day. The pleasantness of their staff comes across in their emails, and their willingness to help. Terrific company.

I received great customer service from Abi at your company. She was very keen to assist me and solved all my problems. She replied very quickly and was extremely generous. I will go on to recommend your company as I have been extremely impressed with the way customer service dealt with my issue. Thank you so much.

Very responsive with communication phone/email , received wheat chain following day. Absolutely delighted with the product, even offered me a discount code that I never asked for. I’ve never been so pleased and I’m fussy and don’t even like jewellery but now my mother’s ashes hang proudly off the perfect chain . Well done hurleyburley team

In the past six months I have been absolutely addicted to this company! I am placing orders for myself, friends and families, left right and centre! The quality and service is outstanding from the company, they go above and beyond, and not to mention, delivery is always super fast! I would highly recommend supporting this small independent company as their stuff is amazing and I will continue to buy from them as long as they're around!

I first placed a order before Christmas off a necklace and earrings but they didn’t turn up after contact was told they were sent then to be told they made mistake and sent them out received in January.Items we’re cheaper by then in sale and after several conversations refunded difference I had paid above sale price.Earings cost £350 and one of them lost as backing has failed contacted again to see if could purchase a single earring and answer is no need to purchase a pair.I wish I’d never seen this company Hurley burley items are cheap rubbish for high prices and awful to deal with DONT USE SAVE YOUR MONEY