Hussle  Reviews 2,105

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 299 reviews, reviewers had a great experience with this company. Customers find the service easy to use and appreciate the straightforward joining process, often highlighting the convenience and flexibility it offers. Many people are happy with their membership, noting that it allows them to experience different venues at an affordable price, which is preferable to expensive monthly memberships. The app is generally considered easy to use, and the staff are frequently described as helpful and welcoming. However, some people were dissatisfied with certain aspects, such as difficulties with account setup or issues with the app's functionality, like needing to use a desktop for sign-up or lacking advanced features. A few other people also felt that the entry process at some gyms was inconvenient, requiring them to get a printed pass or repeat their Hussle details, making them feel less integrated than other members. There were also concerns about pricing, with some customers finding certain passes expensive or noting significant price increases, and others experiencing issues with incorrect information about gym amenities.

What people talk about most

User experience

Consumers find the user experience to be positive, with many describing it as fantastic, seamless, and easy... See more

Subscription

Users describe ambiguous interactions with subscription, with some reviewers appreciating the flexibility to... See more

Staff

Reviewers mention ambiguous feedback about staff, with many praising the helpfulness and friendliness of... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its reliability, ease of use, and... See more

Price

People report ambiguous experiences with price, with some finding it affordable and offering good value,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to join and well priced. I used the swimming pool close to home, daily, and found it really great. Unfortunately this pass became unavailable and I have cancelled my membership. However, I will... See more

Rated 4 out of 5 stars

A good variety of good value- for-money gyms. The app is quite easy to use, and the sign up process was simple. A small downside is that every time you want to enter a gym, you must provide your hussl... See more

Rated 4 out of 5 stars

Extremely helpful staff. Nice easygoing atmosphere that includes a pool as well as free weight area in the gym. Centrally located, spotlessly clean and easy to find. The inly downside is that the resu... See more

Rated 4 out of 5 stars

The actual benefit is fantastic and i can't recommend it enough. The only reason I haven't given a 5 star rating is because after trying for a while I realised I couldn't sign up to the monthly pass o... See more


Company details

  1. Fitness Center

Written by the company

Hussle is the UK’s leading fitness network, on a mission to make exercise flexible and accessible. By partnering with thousands of UK gyms, pools, and spas, they offer no-contract, multi-venue access to fitness that fits seamlessly into today's fast-paced lifestyles. Whether you’re looking for a flexible monthly pass, employee wellbeing benefits, or a loyalty perk for your healthcare brand, Hussle makes it simple for anyone to stay active. With extensive nationwide coverage spanning 94% of UK postcode areas, you can access the activities you enjoy, whether near work, close to the office, or when travelling.

Hussle

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

New Hussle Members

My wife and I are new to Hussle, we were enjoying it until there was an error on the account. We have been trying ro get it fixed but they have no telephone number, we have logged a query and its been a few days and still no response. There customer servive and afyer sales care is lacking.

January 28, 2026
Unprompted review
Hussle  logo

Reply from Hussle

Hello,

Thank you for flagging this, and I am genuinely sorry you’ve had this experience trying to get help.

We’ve searched our support system using the name shown on your review, but we haven’t been able to find an active complaint or open ticket linked to it. It’s possible your message came in under a different name or email address, or didn’t reach us.

Please email info@hussle.com from the same email address you use for your Hussle account, and include a quick summary of the issue (and any booking or pass details if you have them). That will help us locate your account straight away and get this resolved for you.

We’ll keep an eye out for your message and take it from there.

Best wishes,
Hussle

Rated 3 out of 5 stars

Day price increases

The day price for Nuffield gyms has gone up 33.3% Jan 26 compared to Sept 25. I think this is an outrageous increase that I don't know how it is justified. Surprised there isn't a lower day price for students, people on benefits, pensioners or say essential workers like NHS Blue light card holders. Please have a re-think.

January 15, 2026
Hussle  logo

Reply from Hussle

Hi,

Thanks for taking the time to leave a review, and I’m really sorry to hear that the price changes have come as such a shock.

Pricing for day passes are set by each venue, and when they update prices on their side we’re required, under our agreement, to reflect that change. We do try to negotiate wherever we can, but the final decision on pricing sits with the venue.

For those who plan to go regularly, we do recommend considering the Hussle Monthly+ pass. This gives access to multiple venues across the country for one monthly price, and many customers find it better value than buying day passes repeatedly. There are also a few common ways to reduce the cost, including discounts through private health providers like BUPA, AXA, WPA, via Student Beans, or through an employer benefit if the workplace partners with Hussle.

Thank you for your understanding!

Best wishes,
Hussle

Rated 3 out of 5 stars

I have to use my Hussle pass at an…

I have to use my Hussle pass at an Everyone Active centre but it is not possible to book sessions on the Everyone Active website as the Hussle Pass is not recognised. I have requested clarification on how to do this but no satisfactory response has been received.

January 11, 2026
Rated 5 out of 5 stars

Luana is boss

This is my first ever written review online. The service provided by Luana was extremely timely and professional. My query was responded to and fixed within the same hour and the response time was nothing short of instant. I would love if all customer service followed after Luana.

January 24, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to use

I decided to use Hussle and buy a daily pass as my friends had joined our local gym.
The whole process was very quick and easy, I did it just before I got to the gym.

Would use it again as it’s a good way to experience different venues without/before committing.

January 11, 2026
Hussle  logo

Reply from Hussle

Hello,

Thank you for sharing what happened, and I’m sorry this was your first experience using our site.

I’ve checked your account and can confirm the purchase went through successfully. A passcode was generated, and the order confirmation email was sent to the email address you used when you signed up. In most cases, that email arrives within five minutes of a successful transaction.

If you haven’t seen it, please try searching your inbox for messages from info@hussle.com, and also check your spam, junk, and trash folders, as it can occasionally get filtered there.

I’m glad the gym receptionist was able to let you in after you showed proof of payment. We can confirm your passcode, just email us at info@hussle.com and you can use it to visit the venue again.

Best wishes,
Hussle

Rated 5 out of 5 stars

Excellent

Excellent, knowledgeable friendly staff.
Fabulous to be able to use different gym/leisure venues & all the facilities.
Would highly recommend.

January 9, 2026
Rated 4 out of 5 stars

The actual benefit is fantastic and i…

The actual benefit is fantastic and i can't recommend it enough. The only reason I haven't given a 5 star rating is because after trying for a while I realised I couldn't sign up to the monthly pass on the app and needed to use a desktop computer to confirm my emaill address etc. This is quite antiquated system

January 9, 2026
Rated 5 out of 5 stars

Exemplar Customer Service

When I couldn't get in touch with my gym regarding some concerns, Erin at Hussle customer support was quick to reassure me and escalate my query. Hussle has also been a great perk, allowing me to use multiple gyms for an affordable price.

January 23, 2026
Unprompted review

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