Easy to join and well priced. I used the swimming pool close to home, daily, and found it really great. Unfortunately this pass became unavailable and I have cancelled my membership. However, I will... See more
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Review summary
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Reviews shaping this summary
A good variety of good value- for-money gyms. The app is quite easy to use, and the sign up process was simple. A small downside is that every time you want to enter a gym, you must provide your hussl... See more
Extremely helpful staff. Nice easygoing atmosphere that includes a pool as well as free weight area in the gym. Centrally located, spotlessly clean and easy to find. The inly downside is that the resu... See more
The actual benefit is fantastic and i can't recommend it enough. The only reason I haven't given a 5 star rating is because after trying for a while I realised I couldn't sign up to the monthly pass o... See more
Company details
Written by the company
Hussle is the UK’s leading fitness network, on a mission to make exercise flexible and accessible. By partnering with thousands of UK gyms, pools, and spas, they offer no-contract, multi-venue access to fitness that fits seamlessly into today's fast-paced lifestyles. Whether you’re looking for a flexible monthly pass, employee wellbeing benefits, or a loyalty perk for your healthcare brand, Hussle makes it simple for anyone to stay active. With extensive nationwide coverage spanning 94% of UK postcode areas, you can access the activities you enjoy, whether near work, close to the office, or when travelling.
Hussle
Written by the company
Contact info
United Kingdom
- info@hussle.com
- hussle.com
4.0
Great
2K reviews
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Replied to 60% of negative reviews
Typically replies within 1 week
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Hussle provided a great price for my…
Hussle provided a great price for my favorite local gym - purchased via my private healthcare at work. Working really well currently. Thank you
April 2, 2026
Awful customer service from Lionel
April 15, 2026
Unprompted review
I was ripped off when I cancelled …
I was ripped off when I cancelled my membership early I should of had 10 days left but they didn't allow me to finish my days 😔
April 21/26 what are you lot talking about the cancellation on the online line account States in order to cancel one must cancel before renewal date date that's what I did I even got a reply to I'm able to use my pass for the remaining days which was a good 5_6 days the refund or goodwill gesture did not cover me for 1 day they only do monthly pass not to mention I'm pensionable age with cancer if that's not a ripoff what is?🤢
December 4, 2025
Reply from Hussle
Hello Paul,
Thank you for your review, and I am sorry for the inconvenience this caused.
I appreciate that this would have been disappointing. After reviewing the case, our records show that the pass was cancelled on 26 December 2025. We only cancel a pass when we receive a direct instruction from the customer or the venue by email, or when a customer uses the online self cancellation option.
Our team carefully checked your account details and were unable to find a cancellation request sent to us directly. This suggests that the online self cancellation option was used or you submitted it from a different email address. As explained by our support team at the time, once a pass has been cancelled we are unfortunately unable to reinstate it.
That said, the team did want to be fair in how this was handled. A pro rata refund was arranged, and as a goodwill gesture they also added credit to your account .
I am sorry that this left you feeling let down, however the case was reviewed carefully and resolved in line with the information available on the account and the support already provided.
Best wishes,
Hussle
Very easy service to use !
March 10, 2026
Always happy with new gym pools steam…
Always happy with new gym pools steam rooms.saunas.lovey favourite places too.
March 24, 2026
The sign up process was easy and you…
The sign up process was easy and you just need to select which gyms you will potentially use and sign up to the one with the highest monthly payement, then you hav access to all the others. I didnt sign up for my local one as another one I will use was 50p more so I signed up for that one but use my loal one all the time. I also got a discount from WPA health Insurnace.
March 27, 2026
Need some work
I have tried twice to get the Everyone Active app linked to my Hussle pass so that I can book swimming and classes in advance but no one seems to know how to do this. I have been able to use the gym, which doesnt require prior booking, but each time i have to get a staff member to let me in then open the gate to the gym. It's very frustrating. I will try again but it doesn't make it easy.
Update after 3rd attempt: I found a staff member who knew what to do, BUT...apparently I get them to activate the pass, and then I can book classes etc for the rest of that day. Can't book ahead as each activation only lasts until the end of that day. I thought i was buying a monthly pass, discounted thanks to my medical insurance cover. I was better off with my pay as you go membership so I'll be cancelling asap. Update on receipt of Hussle's response I contacted their customer services and have now received a full refund. Extra star awarded for this.
March 27, 2026
Reply from Hussle
Hello,
Thank you for your review, and I am sorry for the disappointment this caused.
I can understand why this felt confusing, especially if you were expecting a setup closer to a direct gym membership. Our Monthly+ pass is not the same as joining one specific club directly. It is a multi venue access pass that allows entry to your chosen venue, as well as other venues on our website, across the country, offering a Monthly+ pass at the same price or lower.
This venue has specific access instructions listed on their profile, valid until a more seamless integration with the venue’s systems is available. The profile also states that this location offers gym and swim access, and that these activities can only be booked on the day rather than in advance.
I appreciate that this may not have been what you expected and I am sorry for the inconvenience caused by having to ask staff for help onsite. We do want the access process to be as straightforward as possible, and feedback like this is useful in showing where the customer journey can feel unclear.
As you have not contacted our support team yet, if you would like them to look at your options for changing or cancelling the Monthly+ pass, please email them at info@hussle.com.
Best wishes,
Hussle
Not best experience from staff in…
Not best experience from staff in Hilton swimingpool Reading - had booked swimm but was denied entry due to kids not allowed 7pm to swim !
February 16, 2026
Reply from Hussle
Hi Greg,
Thank you for your review, and I am sorry to hear about your experience at the venue.
I understand how disappointing this must have been, especially after making plans to go for a swim. While we do not own or operate the venues available on our platform, we do work closely with our partners and always share customer feedback with them so that service and communication can improve.
It is also important to clarify that Hussle is for customers aged 16 and over. Parents with a Hussle account may only bring children under 16 if the venue allows this under its own rules and policies. As venues set and manage these conditions themselves, some restrictions around children’s access and swimming times may apply.
I am sorry again that this was your experience, and we will make sure your feedback is shared with the venue partner to help improve things for future visits.
Best wishes,
Hussle
Huge Price Increase prevents usage
The day pass for the venue that I use has increased from £14.99 to £19.99. I queried this huge increase with the venue that I use and they said they have not put up their price, it is purely Hussle. This increase now prevents me from using this facility as often as I used to, I can only use it now as a treat, not as a health conscious benefit
March 13, 2026
Reply from Hussle
Hello Kathy,
Thank you for taking the time to share your feedback. I am really sorry to hear how disappointing this price increase has been.
I would like to reassure you that we do not change venue prices unless we have received a request from the venue/group we have an agreement with. I have checked the venue you use the most and can confirm that it is part of a larger gym group, and the price change was made following a request from the group’s management team.
I appreciate that this may be different from what you were told locally. If the team at the venue is not yet aware of the update, they may need to speak with their group management team directly so they can share the correct information with customers going forward.
I completely understand your disappointment and I am sorry for the impact this has had. Thank you again for raising it with us.
Used them for two months then gym selection changed…
Used them for two months then changed the gym availability. Went from being able to access approx. 5 within 5 miles to the nearest one being 15 miles. Ridiculous - makes the pass pointless.
February 28, 2026
Unprompted review
Reply from Hussle
Hi James,
Thank you for taking the time to share your feedback. I am sorry to hear how disappointing this has been, especially after having a good range of gyms available and then finding your nearest option is now much further away.
I would like to clarify that we do not directly remove or change gym availability in specific areas. The venues available on the platform can change over time depending on factors such as pricing updates, venues ending their partnership with us, and new venues joining.
Our sales team is continuously working to grow the network and bring more venues onto the platform. That said, venue coverage can vary by location, which means some areas will naturally have more choice than others at any given time. Feedback like yours is important, as it helps highlight where stronger venue coverage is needed most.
Best wishes,
Hussle
Hussle is a great way to visit the gym…
Hussle is a great way to visit the gym at a time that suits you, without paying for 6 or 12 months membership. The passes are valid for 30 days so if something comes up you can postpone your session for a day or two. I buy a day pass and like how it saves me a little money. Buying the pass acts as an incentive as well, which is an added bonus.
March 21, 2026
This is a fantastic offer
This is a fantastic offer. I travel to different parts of the country and needed the flexibility of being able to pay for one day use at a gym. Hussle is perfect and gives good value for money.
March 14, 2026
Difficult to use
Difficult to use - problems with email addresses and phone numbers saying they have been used before
March 21, 2026
Reply from Hussle
Hello,
Thank you for the feedback, and I am sorry to hear that you found the process difficult.
I understand how disappointing it can be when you are trying to set up or access an account and the system tells you that your details have already been used. I checked our database and found an account linked to the email address used in this case, which was originally created in July 2024. The phone number does not appear to be saved on that account, however we can see that a purchase was successfully made in March 2026, which suggests you were able to log in.
Where account details appear to have been used before, our support team can check the database and help confirm what account information is already linked, so any issue can be resolved more quickly. Please add your phone number to this account, or contact our support team at info@hussle.com
to have the information updated.
Thank you again for sharing your feedback. It helps highlight where the sign in and account access journey may need to be clearer for customers.
Best wishes,
Hussle
No loungers near the pool
I really liked it at living well but was disappointed there were no loungers so you couldn't relax by the pool.
March 20, 2026
Using the pass to access classes
The problem is that the membership through Hussle does not entitle me to book any classes at my local gym online .
Bookings have to be done in person or by phone and the slots are all gone first thing in the morning before the gym opens 🥴
April 3, 2026
Reply from Hussle
Hello Jane,
Thank you for your feedback.
I completely understand how disappointing that is, especially when classes are an important part of how you want to use your pass. Many of our fitness partners do include classes with their Hussle passes, but the booking process can vary from venue to venue, and we appreciate that this may not feel convenient when spaces fill up so quickly.
The booking information for classes is shown on each venue profile, including whether classes can be booked in advance or only on the day. We are also continuing to work on making this clearer and easier to follow, so customers know exactly what to expect before visiting.
I am truly sorry for the disappointing experience. It is useful when customers highlight where the booking experience can feel limiting, and where we need to make improvements.
Best wishes,
Hussle
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