The website is exremely confusing. It’s horrible, too much information must be entered. Then, the website was hacked, we received multiple convincing phising mails, Gladly we didn’t fall for them but... See more
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HUSWELL® | Europe's #1 hosting & booking solution
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Location and appartment are perfect. You will see from windows Brabofontein and beautiful Antwerp City Hall. You can get tge appartment simply walking 15min from Central Station by the main stree... See more
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Magnificent apartment, very well located (close to train station, shops and the sea) with a superb view of the port and the Mercator (lit up during the Christmas holidays). Spacious and comfortable be... See more
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I am now selebrating a one year aniversary since Huswell told I woukld receive a € 120 refund for malfunctions in the appartment I rented in Oostende. Since then I have had nothinb\ng but promise... See more
Company details
- Vacation Rental
- also in
- Property Management Company
- Short Term Apartment Rental Agency
- Software Company
- Vacation Home Rental Agency
Written by the company
HUSWELL® is a leading hosting & booking platform in Europe for short—and mid-term rentals. For Hosts, It offers a friction- and effortless hosting solution. Our promise: We optimally distribute and manage your listing to deliver confirmed, verified and protected reservations for the highest price possible while you stay in control of how, who and when you host, all via one platform. For Guests, it offers a state of the art booking platform with quality homes and hosts. Our promise: We ensure vetted hosts and properties that deliver the expected standard so guests can book and stay with peace of mind.
Contact info
Breach of guidelines
The death of hospitality
The communication is friendly, but there is no follow-up or real customer service. In case of problems, you are on your own. The service feels impersonal and bureaucratic. You have to sign contracts, there are many hidden charges (such as for bedding, early check-in or late check-out), and the deposit is slow to be refunded. If you don't give a 10/10, you have to wait a long time for your money and even have to send and call a few times. This is outrageous. The accommodation in itself was fine, but everything around it made the experience frustrating and stressful. I recommend booking a place where you communicate directly with the owner. Huswell feels like a middleman whose main focus is profit, not the traveller. Such companies are the death of hospitality.
April 30, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your honest feedback. We're truly sorry to hear that your experience with us was frustrating, despite being satisfied with the accommodation itself.
We understand how important it is to feel supported — especially when issues arise — and we deeply regret that you felt left on your own. Our goal is always to provide clear, timely communication and a smooth, stress-free stay. It’s clear that in this case, we fell short, and for that, we sincerely apologize.
We also appreciate your transparency about the feeling of bureaucracy and concerns over hidden charges. We strive to make all fees visible before booking, but your experience tells us we need to revisit how clearly this information is presented and communicated. The delay in refunding your deposit and the requirement for additional follow-ups is unacceptable, and we are actively reviewing this process to make it more efficient and transparent.
Your feedback is a valuable reminder that hospitality is about more than just a space — it’s about people, trust, and feeling cared for. We are genuinely sorry that this was not the experience you had with us, and we’ll be using your comments to improve how we operate moving forward.
Thank you again for your candid review. We hope you'll consider giving us another chance in the future, but regardless, we wish you all the best in your future travels.
Warm regards,
Team Huswell
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Awful awful property agency company who…
Awful awful property agency company who hide behind marketing language “we want customers to have a great experience” and fail to offer any real customer service. Won’t disclose their legal terms upfront and won’t engage with customers to act in a lawful manner. Sadly now listing properties on Airbnb - cannot believe any hosts engage with them. Are always fast to try and make more money for themselves but not to resolve issues. Avoid avoid.
April 20, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
We’re very sorry to read about your experience and truly regret that your impression of our service was such a negative one.
Transparency, fairness, and customer satisfaction are not just words to us — they are goals we actively strive for. It’s clear from your feedback that we did not meet those standards in your case, and for that, we sincerely apologize.
We understand your frustration regarding legal terms and communication, and we acknowledge that these processes may not have felt clear or accessible. That is something we are committed to improving, and your feedback will be part of that effort.
While we cannot undo your experience, we would be open to a direct conversation to better understand the situation and ensure your concerns are properly addressed.
We appreciate you sharing your perspective and wish you better experiences in your future stays, wherever your travels take you.
Sincerely,
Team Huswell
We had a very relaxing 3 night stay at…
We had a very relaxing 3 night stay at Anna’s studio apartment in Ghent. Full marks to HUSWELL because all was very well organised, instructions were clear and the apartment was clean, tidy and well presented. The little introduction pack (coffee, washing up kit etc) was a nice touch.
April 19, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you very much for your kind words and detailed feedback. We’re delighted to hear that your stay at Anna’s studio in Ghent was relaxing and that everything—from the clear instructions to the cleanliness and thoughtful introduction pack—contributed to a positive experience.
At Huswell, we strive to make every stay as seamless and welcoming as possible, so it’s wonderful to know that these efforts made a difference for you.
We would be more than happy to host you again on your next visit!
Warm regards,
The Huswell Team
Beautiful Apartment with seaview and…
Beautiful Apartment with seaview and lovely neighbours. Great style and calm place.
April 24, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for your wonderful feedback! We're delighted to hear you enjoyed the beautiful sea view, the stylish ambiance, and the peaceful surroundings.
It’s always our goal to provide a calm and welcoming environment, and we’re glad this was your experience. We would be thrilled to welcome you back anytime!
Warm regards,
The Huswell Team
Great service
We rented a beautiful apartment at the Belgium coast for Easter. It had the best position right at the sea with the most amazing view. The apartment was completely as it was described and like the pictures. The communication with Huswell went easy and without problems and always quick to answer on questions. I would recommend anyone to book trough here.
March 29, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.
It was a pleasure having you, and we’ll be more than happy to welcome you back again very soon!
Warm regards,
The Huswell Team
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Very nice house in an attractive…
Very nice house in an attractive location.
April 18, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for your kind words! We’re glad you enjoyed the house and its location. It was a pleasure hosting you, and we hope to welcome you back soon!
Warm regards,
Team Huswell
Nice Appartement
Hello, the appartement was clean and tidy. But it was cold when we arrived, and it took some time until it got warm. The heating in the bathrooms did not work. We complained via email, got response but nobody showed up to fix it. 🤷🏻 also it is worth to mention that there is a construction site directly beside the House!
April 5, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you, Thomas, for sharing your feedback. We’re really glad to hear you found the apartment clean and tidy, but we’re truly sorry for the issues you experienced with the heating and nearby construction. We completely understand how frustrating that must have been.
Our maintenance team has since inspected the property and resolved the bathroom heating issue, and we’re updating our listings to clearly mention nearby construction when relevant. We truly regret that this wasn’t addressed during your stay and appreciate you bringing it to our attention — it helps us do better for future guests.
What a great service
What a great service. Thank you very much. I'll be back soon again
May 13, 2024
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the service and look forward to welcoming you back soon.
Safe travels and see you again!
Warm regards,
Huswell Team
Best ever experience with Huswell
Best ever experience with Huswell. We hired an appartment in the center of Antwerp. This address is a keeper.
February 25, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for your kind words! We're so happy to hear that your experience with Huswell was your best ever and that you loved the apartment in the heart of Antwerp.
It truly means a lot to us to know this address is a keeper in your eyes. We’d be delighted to welcome you back anytime!
Warm regards,
The Huswell Team
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Huswell central Bruges apartment
The apartment we rented in the centre of Bruges was beautiful and spotlessly clean. It was wonderful to be in such a central location, the beds were comfortable and the kitchen was well equipped. Would definitely stay again!
February 19, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay in the heart of Bruges and that the apartment met your expectations in cleanliness, comfort, and convenience.
It’s always rewarding to know that our guests feel at home—and even better to hear you’d choose to stay with us again. We’d be absolutely thrilled to welcome you back anytime!
Warm regards,
Team Huswell
A perfect weekend getawya
We recently had the pleasure of staying at this beautiful accommodation in Brugge for a weekend with a group of seven friends, and we couldn’t have asked for a better experience. From the moment we arrived, we were impressed by the spaciousness, charm, and comfort of the place.
The house was impeccably clean, well-decorated, and thoughtfully equipped with everything we needed. The bedrooms were cozy and provided plenty of space for all of us to sleep comfortably. The common areas, especially the large living room and dining space, were perfect for relaxing together after a day of exploring. The kitchen was fully stocked, making it easy for us to prepare meals and enjoy breakfast together before heading out.
The hosts were incredibly friendly and accommodating, ensuring we had everything we needed.
Overall, this accommodation was perfect for our group getaway, and we would highly recommend it to anyone visiting Brugge, whether for a weekend escape or a longer stay. We’ll definitely be back!
February 1, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Athena Kasimidou,
We're happy to hear that you enjoyed your weekend getaway in our accommodation. We appreciate your kind words about the spaciousness, cleanliness, and comfort. It's great to know that the house was perfect for your group and that you found the location ideal for exploring. We look forward to welcoming you back in the future!
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
Voor herhaling vatbaar!
Voor herhaling vatbaar!
Het appartement bevindt zich op een levendige, maar niet rumoerige, locatie in het centrum van Gent op loopafstand van een parkeergarage, winkels, restaurants en alle andere bezienswaardigheden van de stad. Het is zeer goed gerenoveerd/verbouwd, met oog voor de oorspronkelijke details aangevuld met alle hedendaagse gemakken en biedt heel veel ruimte (ca. 80 vierkante meter !).
Het interieur is zorgvuldig samengesteld en biedt een mix van gemak, comfort en stijl. De keuken is volledig ingericht (met o.a. oven en afwasmachine) en is voorzien van een compleet servies en bestek. Aangenaam verrast waren we ook door het koffie- en theepakket en het pakketje met o.a. afwasborstel (ondanks de afwasmachine wel handig...) en doekjes. De badkamer en het toilet zijn ook in goede staat en, net als het hele appartement, zeer schoon en netjes.
Alles bij elkaar compleet, comfortabel en prettig om te verblijven. En dat voor dezelfde prijs als een gemiddelde hotelkamer in de stad… Voor herhaling vatbaar dus!
Worth repeating!
The apartment is located in a lively but not noisy location in the centre of Ghent within walking distance of a parking garage, shops, restaurants and all other sights of the city. It has been very well renovated/rebuilt, with an eye to the original details complemented with all modern comforts and offers a lot of space (approx. 80 square meters !). The interior has been carefully designed and offers a mix of convenience, comfort and style. The kitchen is fully equipped (including oven and dishwasher) and includes complete crockery and cutlery. We were also pleasantly surprised by the tea and coffee package and the package with a dishwasher brush (despite the dishwasher is convenient...) and wipes. The bathroom and toilet are also in good condition and, like the whole apartment, very clean and tidy. All in all complete, comfortable and pleasant to stay. And for the same price as an average hotel room in the city... it's worth repeating!
February 14, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Maurice,
We're happy to hear that you enjoyed your stay in our well-located and comfortable apartment in Ghent. It's great to know you appreciated the amenities, cleanliness, and value. Thank you for your positive feedback!
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
constant unwanted emails after booking, with no option to unsubscribe
constant unwanted emails after booking
January 29, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Caroline Vincent,
We apologize for the constant emails after your booking. We'll review our email practices to address this issue.
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
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Very responsive management
Very responsive management. quickly resolved the few issues we had so that we had a wonderful family vacation.
December 31, 2024
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
SJ,
We're happy to hear that our responsive management helped resolve the issues you experienced. We're glad you had a wonderful family vacation, and we appreciate your feedback!
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
Beautiful apartment in a prime location!
Beautiful apartment in a prime location. Well-designed and fully equipped! Perfectly suited for a family of four, a couple with two children.
January 2, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Mehdi Chouchi,
We're happy to hear that you found our apartment beautiful and well-equipped in a prime location! We appreciate your positive feedback and are glad it suited your family.
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
Very charming appartement in an Nice…
Very charming appartement in an Nice location, close to The beach. We had a wonderful stay
January 5, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Consumer,
We're happy to hear that you found the apartment charming and enjoyed the location near the beach. Thank you for your wonderful feedback; we appreciate it!
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
Huswell keeps spamming me with messages…
Huswell keeps spamming me with messages after I booked a room. It's really annoying and I am at the point of never booking a room again that uses the services of Huswell.
December 28, 2024
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Robby Swijns,
We appreciate your feedback and are sorry that the messages you received after booking were bothersome. We will investigate this issue to prevent similar experiences in the future.
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
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THE BEST POSSIBLE
GREAT !!!!! The best stay experienced in this comfortable well applied appartement!!!
December 23, 2024
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Bruchi Low,
We're happy to hear that you had such a wonderful stay in the apartment and that you found it comfortable. Thank you for your positive feedback!
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
During 5 day, we (three adults and a dog) had a great…
We (three adults and a dog) had a great vacation in Heist, near Knokke. Seaview, nature park in front of us, supermarket and resto’s close by. The apartment was clean, bathroom great, beds great, everything was taken care for, the kitchen is a bit out of date but everything works fine. Biggest surprise was that there was some salt and pepper, some olive oil, some coffee etcetera … which is really nice when you arrive while it’s freezing outside.
January 1, 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Paul Mercelis,
We're happy to hear that you, your group, and your dog had a great vacation near Knokke! We appreciate your positive comments regarding the location, cleanliness, bathroom, and beds. We're also glad you appreciated the kitchen amenities provided upon arrival. Thank you for your feedback.
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
Thank you for excellent weekend
Thank you for excellent weekend. The house is very modern and spotless clean. Fully equipped kitchen where you can make a dinner and soft bed where you can relax after a day spent in Brugge. Would definitely come back. Location is excellent. Close to Brugge old town , sea promenade and shops. Thank you again
December 20, 2024
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Olga Korpa,
We're happy to hear that you had an excellent weekend! We're glad you enjoyed the modern house, cleanliness, well-equipped kitchen, and comfortable bed. It's great that the location suited your needs for exploring Brugge. Thank you for your positive feedback; we appreciate it.
Kind regards,
HUSWELL® | Europe's #1 hosting solution
Need more info or help? Contact support@huswell.com
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