Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!
Company replied
My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more
Company replied
Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.
Company replied
Company details
- Building Materials Supplier
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
- Tool Wholesaler
About Huws Gray
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, United Kingdom
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Botched delivery!
I ordered £175.82 worth of goods from the Huws Gray website. It contained 1 Tonne of topsoil. The confirmation note said that I would be contacted before delivery. I wasn't! The 1 Tonne bag was left is the incorrect place when I was away from home. Although that was dealt with 2 days later, I am still waiting for a wheelbarrow wheel and the correct 5litre paint to arrive! Please deliver what I have ordered as you are preventing me from completing the work.
June 22, 2026
Reply from Huws Gray
We are very sorry to hear about the issues you've experienced with your recent order, especially the unexpected delivery of the topsoil and the missing items. We understand how frustrating it is when deliveries don't go as planned and prevent you from completing your work.
Great attitude from team at Lincoln
June 17, 2026
Reply from Huws Gray
We're happy to hear that our team provided you with a great experience.
Please do let us know how we can get to that 5 star service we aim for!
We appreciate your feedback!
Bench materials
Quick delivery of all materials required for bench construction. Delivery guy dealt with a couple of below quality items promptly and efficiently.
June 17, 2026
Reply from Huws Gray
We're so glad to hear about your positive experience with our delivery and the efficiency of our team in resolving the item issue.
Please do let us know how we can get to that 5 star service we aim for!
Thank you for your feedback!
A title for my review
Bought a Milwaukee blower through and found there delivery and customer service prompt and efficient.
Cheers!
June 2, 2026
Reply from Huws Gray
We're so glad to hear that our delivery and customer service were prompt and efficient for your Milwaukee blower purchase.
Thank you for your great feedback!
I bought a bag of stones
I bought a bag of stones, it has been delivered within 3 days and delivery man is nice & helpful.
June 16, 2026
Reply from Huws Gray
We're so pleased to hear about your positive delivery experience and that our team member was helpful.
Thank you for sharing your Positive review!
Emailed with a delivery date
Emailed with a delivery date, didn’t turn up. Phoned and was given another delivery slot, no apology, didn’t turn up. Phoned, was given another delivery date, no apology, was supposed to come in the morning, didn’t come until the afternoon. Only apologised when I phoned and asked to speak to the manager. Won’t be using again
June 17, 2026
Reply from Huws Gray
We sincerely regret the repeated delivery issues and lack of timely communication you experienced. We understand your frustration and are reviewing our processes to prevent such occurrences in the future.
Delivered on time and to the requested…
Delivered on time and to the requested location
June 16, 2026
Great driver left in the perfect spot…
Great driver left in the perfect spot without promoting 👌
June 15, 2026
ZERO communication regarding the delivery.
Can't fault the product or the price, but there was ZERO communication regarding the delivery. Never again.
June 15, 2026
Reply from Huws Gray
We appreciate you sharing your feedback regarding the lack of delivery communication. We are reviewing our processes to improve this experience for our customers.
Ordered and was given 2 dates for…
Ordered and was given 2 dates for delivery. Arrived a day earlier than these but fortunately not a problem for us as we were in.
June 15, 2026
At the time of ordering there was clear…
At the time of ordering there was clear information on web site that not all items were held in stock so I was prepared to wait. Quickly received an email from my local store confirming this and information on how long I could expect to wait. The delivery was complete within the week. Happy customer
June 14, 2026
A joy to shop here
Simplicity of ordering, exchanges. And returns. Wish more companies were like this.
June 13, 2026
Mdf boards incorrectly stored so bent
Mdf boards incorrectly stored so bent. One and a half hour round trip a complete waste of time. Refund completed promptly.
June 12, 2026
Reply from Huws Gray
We appreciate you bringing the issue with the bent MDF boards to our attention. We regret that your trip was unproductive.
Delivered on time as promised
Delivered on time as promised, the driver was very helpful and dropped my delivery exactly where I needed it
June 12, 2026
Staff are always friendly and helpful
Staff are always friendly and helpful. Delivery drivers always help getting supplies to the right spot.
June 11, 2026
Very impressed
I was very impressed with the whole experience. The ordering process was quick.Adrian phone first thing the day after to arrange delivery and arrive on time.Very please keep up the good work
June 11, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.