Proper Advice Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage Broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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4.9

All reviews

(755)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and professional

I would say proper advice were excellent and professional in every way through our re mortgage , keeping us informed and updated all the way through .
I would highly recommend their service excellent service.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Sound advice from Proper Advice for…

Sound advice from Proper Advice for remortgage. Looked after by Amy, checking in regularly to ensure everything was going according to plan.
Have used in the past and will use again in the future. Thank you Harry and Amy. I would definitely recommend.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Just finalised my 2nd mortgage with…

Just finalised my 2nd mortgage with Proper Advice, Amy and Harry have done all the hard work on both occasions and made the process simple and totally stress free!
Securing us a great rate and catering the mortgage to look after our finances.
Will definitely use proper Advice again in the future.
Big thanks again to Amy and Harry!
5 stars!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great company.

Great company to work with, very helpful and communication is top class. This will be the 3 time I've used the services. Thankyou to Harry and Amy.

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Huge thanks to Harry & Amy who have…

Huge thanks to Harry & Amy who have helped us through our remortgage. Managed to reduce our monthly outgoings by refinancing some bits we had outstanding. Super happy with the service provided from the get go and right up to completion! Always available to answer any questions we had and they have kept us up to date regularly with where the process was up to. Thanks again both! We really appreciate it 😁

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage

Thanks to Amy and Harry for sorting my mortgage out again . First class service from start to finish . Always keeping in touch regularly throughout the process .

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Service

Superb Service

My case was handled by Nina who was always available, kept me in the loop at every stage and even gave me a little nudge when I hadn’t actioned matters!

I cannot fault the service and would definitely recommend Proper Advice

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , very quick and bery responsive at sorting everything out . All done for you and very up to date on informing you with how its all going excellent all round service

July 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

I cannot recommend Proper Advice highly enough, especially Nina. From my first conversation with Michael through to completion, They were knowledgeable, professional, and incredibly supportive. Nina took the time to explain every step of the mortgage process clearly, always responded promptly to questions, and made what could have been a stressful experience feel straightforward and manageable. I have used this company for the best part of 10 years.

Nina went above and beyond to find the best options for our circumstances and kept us updated throughout. Her expertise, attention to detail, and genuine care for her clients really stand out. Thanks to Nina and the team at Proper Advice, securing our mortgage was a smooth and positive experience.

Thank you, Nina, for your outstanding service – I would not hesitate to recommend you to family and friends.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Not the 1st time I've used this company…

Not the 1st time I've used this company and not the last... They are amazing, no matter who is on your team helping with the job in hand they're fantastic and knowledgeable too.
Thank you again everyone xx

June 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Remortgage was made simple

Remortgage was made simple , fairly quick and easy to understand.Would definitely recommend Proper Advice,as easy to contact and always replied to any questions promptly. Thanks Tom and Amy

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Amy and Harry have been really helpful and supportive in arranging my remortgage the whole process was great from start to finish the whole process completed in super quick time. I can’t praise them enough.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Proper advice helped us guide our way…

Proper advice helped us guide our way through our remortgage with ease , Nina was fantastic nothing Was too much trouble and very arty to our needs . I appreciated everything Nina and the team did for us. I would definitely recommend Proper Advice to my friends and family. 👍

June 1, 2026
Unprompted review

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