Proper Advice Reviews 

756
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage Broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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4.9

All reviews

(756)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely experience from start to finish

Lovely experience from start to finish. Tom Lewney and Amy Harley were super helpful and kept us informed every step of the way. They were also quick on there end and felt everything was completed at in excellent time frame. Thank you very much

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Wouldn't use anyone else

This is my 2nd time using Proper Advice, Harry, Amy and the team are all fantastic and always find the best deals on the market. They genuinely have their customers interests at heart. They provide clear breakdowns of all the info on each product to help you make the right decision for your situation. Highly recommend. Thanks so much to all of you.
Lauren

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank Proper Advice enough for…

I cannot thank Proper Advice enough for all their help throughout the mortgage process. Amy and Tom have been brilliant. Amy has been excellent with communication throughout, keeping me informed every step of the way, and made everything easy. I would 100% recommend Proper Advice LTD to everyone and would definitely use them again in future. Thank you again for all your help. 😁.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Harry and Amy

A huge thank you to Harry and Amy. Their USP is that they communicate so efficiently and breakdown the information and numbers so that its easy to understand. I wish all companies worked this way. 1st mortgage experience with them and will certainly recommend them. Thank you so much for all your help

June 6, 2026
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Rated 5 out of 5 stars

Cant recommend Proper Advice enough

Cant recommend Proper Advice enough. Dan and Nicole have been absolutely brilliant throughout the whole experience. Constant communication back and forward, always answer the phone or get back to you straight away. Updates every month if there has been any better mortgage deals that they will switch to. Got me a very good deal on top of all this and took out all of the hassle of remortgaging and got my finances handled perfectly. I now recommend proper advice especially Nicole and Dan to everyone now very friendly and professional.
It was pleasure dealing with yous.

June 1, 2026
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Rated 5 out of 5 stars

Huge thank you to Michael and Nina

Huge thank you to Michael and Nina, from the first phone call they were professional, proactive and extremely polite. The whole process was seamless and we were kept up to date every step of the way. We highly recommend !

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

First time remortgaging

First time remortgaging and they were brilliant. Nina was always checking in and updating throughout the process making sure I was kept in the loop. Highly recommend this company.

Thanks again.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

I was very wary at first but once I was…

I was very wary at first but once I was reassured I received an absolutely Impeccable service! Everything was done in such a quick turn around!! I will 100% be recommending this company to others and I look forward to using their services again!!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I first contacted Proper advice…

I first contacted Proper advice mortgages after seeing it advertised and was the best thing I ever did, The service and the experience was excellent! They guided you through the whole thing from start to finish and was completed in a timely manner. Michael who I first spoke to was very professional and explained what would happen on all the stages of the re mortgage. Then Nina took over who was very customer friendly and kept in touch throughout the whole experience.
I would recommend using this company for all your mortgage needs and give them 6 stars if trust pilot would allow. Well done Proper Advice.

March 30, 2026
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Rated 4 out of 5 stars

Professional, friendly and supportive service

We applied for our first mortgage with Proper Advice and received a professional, supportive service that took the stress out of going directly through a bank. Complete transparency with fees; no hidden surprises.
Tom, from the start, was always an email, text or phonecall away if we needed anything and we are really grateful for all of his help.
Amy, too, called and emailed to provide us with regular updates every step of the way right up to completion.
Thank you, Proper Advice!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend!

All staff members were extremely knowledgeable, and I felt well supported throughout the process. They kept me updated on rates every week and checked in regularly to make sure I was always getting the best possible rate.

May 15, 2026
Unprompted review

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