hydrafitnessexchange.com Reviews 76

Item as described, worked perfectly. Thank you.

Delivery is subpar. My small part has been put off 3 times. Unable to use our treadmill until this part arrives

Fast turnaround - each time we order ! Thank you!

I did not expect to find these end cap / feet for my discontinued Hoist fitness machine but they had them! Accurate description and quick shipping. Thank you!

Great service, quick delivery and I received the part I ordered in good condition

I received the part on time and the package came in free of any damages.

Found the parts I needed for an older treadmill.
Good description and pictures.
Reasonable priced.
Didn't care for the added shipping protection charge.
Package arrived in a timely manner. and parts were as described.

Quick shipping and the correct part was the fix for our bike! A little more expensive than a competitor, but being able to get the correct part in a timely manner was worth it. Recommend this company.

Customer assistance to resolving issues with this company is the poorest I've ever encountered! And I have worked in logistic/distribution for all my adult life. After a week of back-and-forth emails explaining and sending pictures, it became clear to me I am wasting my time in securing a return of an item I received that I can't use. Has a result, I am donating the product to Goodwill.

Works like a charm!

Received wrong items. Responded to 12 different emails requesting info (half were redundant though) but nothing was resolved. Items were returned a week ago but no refund yet. Customer Service is inept.

Emails sent to hydrafitnessexchange.com starting with admin@

Don’t know what to tell you at this point but done responding after this one. The lack of a competent response is definitely indicative the my experience with my order.

Purchased a new pedal for my Schwinn Elliptical and received an email the next day saying that the price of the product was not high enough. I looked back on the website and the price of the part was doubled (not only the shipping, the price of the part itself).
Will go elsewhere.

Part was in stock...fair price and shipped same day. It arrived in less than 60 hours. Just Awesome!!!

I placed an order on this website and paid for expedited shipping and I have not received my order yet. I just emailed them for a refund for the second time. I’m not even at the address anymore and my card was charged even though the item was not sent. I did not even get an order confirmation by our email.

Perfect fit and shipped fast! Was happy to have found a replacement

The make model and serial number to my bike was on their site for the pedal strap I needed. It was way to wide and thick for my pedal. I paid $65.00 for the two straps and returned them but was only issued a $30.00 credit. This is more than their standard 20% restocking fee.

*Edited to update that all is fine and Hydrafitness did nothing wrong. I made the mistake. All my fault!

The part we bought was exactly what we needed to replace. Price was good and delivery was great.

It was the correct part and in perfect condition.

Purchased a generator/brake assembly for a stationary bike; the wiring for the generator coil had been torn out so the part could not be used.

During the course of 15-20 email exchanges with “Christ” who claimed that it was a new part “directly from the manufacturer”, I provided many photos of the defective part from several different views, the box, the packaging, the serial number and model of the bike. “Christ” requested additional photos of things that did not exist, including the packing slip (there was none), the extra cable in the box (there was none), the original part (which I had already discarded), and a “motor” (there is none).

I opened a dispute with my credit card company and updated the dispute several times with ongoing email correspondence and photos. After initially refusing to do anything, “Christ” said they would issue a refund but refused to pay for return shipping.

The status of the dispute was listed as “under review by merchant” during the email exchanges but “Christ” never acknowledged the dispute which was resolved in my favor after about 7 weeks.

Take home lesson for other potential buyers: use a credit card and don’t shy away from requesting a chargeback.

The original part was lost during shipping. A replacement was on its way after a quick phone call. The part is as advertised.