Hydrohealth Reviews 

267
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers often speak highly of the claimed health benefits, noting improvements in areas like inflammation and skin condition after use. Reviewers are pleased with the water's quality, which is described as clean and contributing to general well-being. However, some people mentioned challenges regarding product quality, such as issues with leaking gaskets or the appliance failing after short use. A small portion of consumers also had disappointing interactions with customer support, reporting being given the runaround or receiving lukewarm responses regarding issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance and quality. Many customers report positive... See more

Quality

Clients share ambiguous opinions on quality, with users reporting starkly contrasting experiences. Some... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the constant availability and genuine... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of differing outcomes. On one hand,... See more

Staff

Reviewers highlight positive aspects of staff, praising their constant availability, genuine concern, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have stage 4 CKD and worried it will end up on Stage 5. When I saw the advertisement and the video, very impressed so ordered just one bottle and declined all other offers. Imagine my shock at £173.... See more

Rated 4 out of 5 stars

I did some research on the idea after following up on web promotion. Ordered the bottle and have been using it on a regular basis. I use only distilled water, keeps be everything clean and no heavy m... See more

Rated 4 out of 5 stars

Positive experience with hydro health bottle use My husband & myself are really using Hydrohealth bottles My kidney function based on my lab work wasn’t perfect so I decided to try their produ... See more

Rated 5 out of 5 stars

As an OAP, I am trying everything and anything to keep healthy. So, when I saw advertisements about Hydrohealth and how it can help fight certain ailments in our bodies, I decided to invest in it ev... See more


Company details

  1. Electrical Supply Store
  2. Vitamin and Supplements Store

Written by the company

At Hydrohealth, we aim to boost your wellbeing. We aim to elevate you physical and mental wellness to the next level and to give you the life you deserve!


Contact info

3.6

Average

TrustScore 3.5 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.6

All reviews

(267)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY THESE DEFECTIVE BOTTLES

DO NOT BUY FROM THIS COMPANY. I used the bottle for the first time and got a few more uses over the next few days. The very first time I tried to charge the bottle, the charger would not stay connected. I tried for about 5 minutes but it would not charge unless I physically held the charging cord in the bottle. I wrote for a replacement and the company said no refunds after 72 hours. I did not need a charge in the first 72 hours so how would I have known it was defective? There are much better bottles out there for 1/3 the price. DON'T WASTE YOUR MONEY.
*** response to Hydrohealth - the second bottle was inadvertently ordered and never used. I gave the second bottle to my son when he got back from college. The first bottle works fine. The second bottle has not worked from the end of the first charge (three days after the first use). This bottle was defective from the first charge - don't try to change the facts. So I guess you are taking the position that the bottles work 50% of the time. Not a great marketing line. Anyone who decides to buy this as a gift or waits three days to try it is totally screwed under your policy. BOTTOM LINE - SHOP SOMEWHERE ELSE. And also - the phone number provided on the website does not even work.

April 30, 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

Hi Maureen,

We deeply regret this review having only part of the story. The order was placed over half a year ago, yet you make it seem that it was ordered only a week ago. However, half a year is a too long time to arrange a replacement for a bottle. You have also ordered 2 of our bottles and have been using at least one without a problem, so you know the kind of quality we provide.

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Rated 5 out of 5 stars

I've had my own HydroHealth bottle for…

I've had my own HydroHealth bottle for about 6 months and love how the water quickly replenishes my body after working hard outside, and it doesn't make me feel bloated like regular, purified water does. I recently bought one for a friend who has decreased kidney function; however, when it arrived, there was a small leak at the base. I immediately contacted the company, and a new bottle is on its way. This company's customer service support has been stellar, and I'm very grateful for their help and for a great product.

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE!!!

BEWARE!!!
DO not purchase from this supplier.
I bought 3 bottles. I checked the hydrogen content using blue reagent measurement and it was dismal! No hydrogen whatsoever.
As two bottles were still packaged, I've been trying to arrange for a refund.
The experience dealing with this company can be linked to pulling teeth. There's no response from the company, and when they do finally reply, their messaging is very short and not accommodating.
After weeks of trying to sort it out, I was advised I'd receive a refund if I shipped the products back. This cost me $50 to do as I am from Australia. I also had tracking.
The bottles arrived nearly a week ago and I still have not heard from them nor received a refund. I've emailed a couple of times and still nothing.
This is an absolute joke! If the company was based in Australia, I would've made an official ACCC complaint.
Hoping they will finally get back to me soon to process the refund.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Increased eGFR

I've been drinking Hydrohealth water for 4 months. During that period, my eGFR kidney function went from 43 to 85. I am elated!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fasting and only drinking spring water

I have been fasting and only drinking water. I'm on my third day and was feeling extremely weak. I had been drinking tons of spring water. But TODAY, I got my bottle in the mail. I charged, washed and used it immediately. 30 mins later (didn't even finish the whole bottle), I feel so good inside! I have strength in my body. The aches in my back have stopped. Feels like I just had a shot of caffeine and a meal! I can't believe how good I feel right now. I could barely leave my bed earlier. Now, I'm ready to work in my garden! I break my fast tomorrow morning. So thankful this arrived to my house today. My body is thankful and refreshed!

April 29, 2025
Unprompted review
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Rated 4 out of 5 stars

Great customer service

Great customer service. I asked questions that were promptly, professionally and knowledgeably answered. They made the process easy and even enjoyable.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

GFR Blood Count

I have used the Hydrohealth process for the last 4 weeks. During that time I have seen my GFR Blood Count increase 9 points. I believe the Hydrohealth process has been a huge part of my improved numbers. I would recommend this product to anyone that my have kidney issue like myself

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Company refuses to respond and send a…

Company refuses to respond and send a shipping label. The hydrogen process was less than a second. They requested a pic or video. I sent a video. They stopped communicating once they got the video. Calling them is futile. They have a forever busy signal. Not worth the aggravation and their failure to respond.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed — Do Not Recommend

The bottle stopped working after just two days. It turns on for one second and immediately shuts off, even after a full charge. I emailed a video showing the issue, but the response I received was completely unhelpful — no solution offered, no next steps, nothing. I’m very frustrated with both the product and the lack of customer support. Please be cautious before purchasing from this company.

April 11, 2025
Unprompted review
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Rated 5 out of 5 stars

The response to my question about…

The response to my question about cleaning the filter took a little while for them to respond. I had to keep asking. Then the ai response did not answer my question. So I asked again. I did get a response! I love the water bottle

March 28, 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

We're sorry it took its time. But glad to hear it all worked out in the end! 💙

Rated 5 out of 5 stars

We love our bottles!

We love our bottles and we use them all the time. The customer service is also fast and very helpful! Happy all around

March 28, 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

Keep spreading the love! 💙

Rated 1 out of 5 stars

Beware—this is a complete fraud

Beware—this is a complete fraud. The return address is invalid, and my package was sent back to me. I strongly advise against purchasing from them, as it appears to be a scam.

March 20, 2025
Unprompted review
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Rated 5 out of 5 stars

I wanted to give a review for my Hydro…

I wanted to give a review for my Hydro Health Bottle. I have been using it consistently for about 20 days and I am very much enjoying the health benefits. I have more energy; better kidney function and blood pressure has dropped. In addition, Hannah has been fantastic with questions and assistance. I only ordered 1 due to cost but I think I will be ordering a 2nd very soon.

January 27, 2025
Unprompted review
Hydrohealth logo

Reply from Hydrohealth

Hi Tracy, I love to hear about the new you! Be sure to contact us when you decide to order the new bottle, I will look what I can do for you! 😉💙 - Hannah

Rated 1 out of 5 stars

Buyer Beware!

I ordered a Hydro health bottle that quit working 3 days in and then started leaking where the bootle joins the base. I contacted the company, explained the issue and they asked for a video to see what was wrong. Seemed rather self explanatory given the various complaints against the bottles were much the same as mine. Hence the 1 star reviews. I didn't bother to take a video, I tossed the bottle out with the trash. Buyer beware. The sales pitch and promises are always better than the customer service.
The refund/ exchange policy stated on the web sight only works if you never have an issue.
The customer is always wrong unless they can prove otherwise.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Drinking from The hydrogen water bottle…

Drinking from The hydrogen water bottle has really helped the inflammation in my knee No more pain!! I have recommended it to several family members and friends. It’s excellent.
Also the staff with hydrogen water bottle is so professional, and so accommodating !

December 18, 2024
Unprompted review
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Rated 5 out of 5 stars

My conversations with Annie R felt very…

My conversations with Annie R felt very personable, like she was my friend really trying to help me out. And she did! She gave me suggestions to try, I charged my Hydrohealth water bottle again last night and this morning IT WORKED, it did exactly what it was suppose to do. Annie R is at the top of my list and I appreciate her help more than she knows!

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first, but this bottle has exceeded my expectations. My kidney health has improved, and I feel like I have more energy to get through the day. Love it!

January 14, 2025
Unprompted review

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