Purchased a bundle with Hydro,fair deal as they gave me extra few bottles so price wise I can't complain but the product don't seem to be as affective as others I've tried on the market. The prewash a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a challenge with my initial order in that both v2 bottles didn’t hold pressure due to a leaking valve system. Adam was very helpful and immediately sent out 2 FOC replacements. Unfortunately, th... See more
Company replied
Fast delivery, ordered the 2 bottle. Pre and Snow package late on Sunday, arrived Tuesday. The order qualified for the "mystery box" offer which turned out to be 1 litre bottles of Detail, Rinse and I... See more
Amazing customer service, really responsive to any query or question and super quick response time. Big thank you to Adam for his great customer service and friendly approach. Was honestly blown away... See more
Company details
Written by the company
HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.
Contact info
Unit 1, Cirencester Business Estate, GL7 1YG, Cirencester, United Kingdom
- hello@hydrouk.com
- hydrouk.co
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Excellent service & products
Excellent service & products!
On my 3rd order now & can say I’m excited to use new products on my car & van.
Game Changer!!
saves my car from getting scratches from the quick expensive car washes I use to go to.
GIVE IT A GO!
X
June 10, 2026
Unprompted review
Reply from Hydrouk
Hi Calvin, thank you for your feedback and continued support! We're really pleased to hear you're on your third order and enjoying the results on both your car and van.
Great to know the products are making a real difference for you and helping you avoid scratches from automatic washes. We appreciate your recommendation! :) Hannah@Hydro
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Delivered on time
Delivered on time, well packaged, nice freebie, works really well.
Thank you
June 10, 2026
Unprompted review
Reply from Hydrouk
Hi Dave, thank you for your feedback! We're glad to hear your order arrived on time, was well packaged, and that you're happy with the results.
We appreciate your support and hope you continue to enjoy the products! Hannah@Hydro :)
Ordered a kit from Hydro and then tried…
Ordered a kit from Hydro and then tried to cancel one day later as I saw a You Tube video showing how the spray devices are very poor and fall to bits. I sent note to Hydro who said refuse the delivery and it will be returned/refunded. DPD guy said I cant refuse delivery and even though I put in safe place I dont want this parcel delivered they just dumped it on my doorstep. I will never ever purchase anything again from Hydro or use DPD.
June 10, 2026
Unprompted review
Reply from Hydrouk
Hi BAKER, thank you for your feedback. We're sorry to hear about your experience.
As advised, the parcel could have been refused and returned for a refund. Unfortunately, once an order is with the courier, we cannot control how delivery instructions are handled.
We would also note that your decision was based on a YouTube video rather than personal use of the product. If you would still like to return the unopened kit, please contact us and we'll be happy to help arrange this. Hydro UK Customer Support
Fantastic quick resolution
Issue with delivery but Adam, was super quick to help and super helpful! Great communication and ready to try the products!
June 9, 2026
Unprompted review
Reply from Hydrouk
Hi Dan, thank you for your feedback! We're sorry there was an issue with the delivery, but really pleased Adam was able to step in quickly and help resolve it for you.
We appreciate your kind words about the communication and hope you enjoy trying the products! Hannah@Hydro :)
Absolute waste of money.
These products do not operate as shown in the videos so a complete waste of money. Mine is in the dustbin today.
June 8, 2026
Unprompted review
Reply from Hydrouk
Hi Ian, thank you for your feedback. Please are you able to reach out further to us via satisfaction@hydrouk.co, so we can look in to any issues you are experiencing as unfortunately it is not clear from your review left. We would love the opportunity to help assist you further. Thank you, Hydro UK Customer Support
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Very good products and brilliant…
Very good products and brilliant customer service! Very respectful highly recommend
June 9, 2026
Unprompted review
Reply from Hydrouk
Hi Max, thank you so much for taking the time to leave us with this 5* review! It's so great to hear you have been happy with the products and service provided! Thank you for choosing Hydro! :) Hannah@Hydro
My car always looks way cleaner when…
My car always looks way cleaner when using hydro’s products and so easy to use
May 9, 2026
Unprompted review
Reply from Hydrouk
Hi Charlie, thank you so much for your great review! Welcome to Hydro and thank you for your support! :) Hannah@Hydro
This product just doesn't work
This product just doesn't work. I tried it on 2 vehicles and it just doesn't get the bodywork clean. Also you have to use 200ml of the product in a full spray bottle and it takes 2 full spray bottles to do one vehicle, so nearly half a litre of each product to wash one car. This works our very expensive.
The only good point was the ease of returning the spray bottles. Having said that, after returning they stopped all contact and I had to rely on PayPal for a refund.
June 9, 2026
Unprompted review
Reply from Hydrouk
Hi Richard, thank you for taking the time to share your feedback. We're sorry to hear that the products didn't meet your expectations.
We hope your refund has now been successfully processed. If there are any outstanding issues or if you haven't received your refund, please don't hesitate to reach out to us directly and we'll be happy to assist further. Hydro UK Customer Support
Exceptional product and service
Exceptional product but even their customer service is top notch. Had a slight mistake on the delivery which was rectified within minutes by Adam. This is a sign of a company driven to succeed by customer service and aftercare. Will definitely be doing more business. Thank you once again.
June 9, 2026
Unprompted review
Reply from Hydrouk
Hi Jagdip, thank you for your kind words and for taking the time to leave us a review.
We're delighted to hear that you're enjoying the product and that Adam was able to resolve the delivery issue quickly for you. Providing excellent customer service and aftercare is something we take great pride in, so it's fantastic to know this was reflected in your experience.
We truly appreciate your support! Thank you once again for choosing Hydro UK! Hannah@Hydro :)
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My order was delivered today
My order was delivered today, and I am highly satisfied with the products; however, the mystery box was not included. I promptly contacted customer service, and within ten minutes, Adam responded and arranged for the missing box to be resent. This exemplifies exceptional service. Thank you, Adam, for your prompt assistance.
IS. Leicester.
June 9, 2026
Unprompted review
Reply from Hydrouk
Hi Xavier, thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with the products and that Adam was able to resolve the missing mystery box issue so quickly. We understand how important it is to receive everything you've ordered, and we're glad we could put things right promptly.
Your kind words about our customer service mean a great deal to us, and we'll be sure to pass your feedback on to Adam.
Thank you again for your support, and we hope you enjoy your mystery box when it arrives! Hannah@Hydro :)
Dont believe the hype.
Dont believe the hype.
Although 24 or 48 hour Royal Mail tracked delivery was promised, this didnt happen, and the Hydro experience continued as it started .... slow and poor.
I opted to 'go large' and upgraded to the 5ltr pre wash and snow foam bundle with two spray bottles and a free mystery gift.
Almost two weeks later and Im still waiting on the mystery gift ... if its like the other Hydro products then I wont be losing any sleep over it.
I use products from DoDo Juice, Poorboys, Bilt Hamber, Jeff Werkstatt etc (I tend to rinse, snow foam and alloy wheel cleaner, rinse, TBM wash, rinse, dry and wax etc)
Unfortunately, Hydro UK products don't live up to their promises and hype. The handle on the spray bottles is very flimsy and I doubt the handle will last. Most of the components to the spray bottles were loose/poorly fitted.
Roughly 1 second of spray from the bottle for every 2 seconds of pumping ... oh err ;-)
For push bikes then these spray bottles maybe okay. Even for a small car, like my wife's Picanto, its impossible to cover an entire side or roof panel in one go.
The pre wash and snow foam didn't lift anything in comparison to snow foams by DoDo Juice, Bilt Hamber etc
If you do have access to an outside electricity socket and water supply then stick with your pressure washer and TBM wash.
Very disappointing and expensive for what these products are/aren't.
June 9, 2026
Unprompted review
Reply from Hydrouk
Hi Andy, thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations, both with the delivery and the products themselves.
We appreciate you taking the time to provide such detailed comments, as this helps us identify areas where we can improve. We'd like the opportunity to look into your order, including the missing mystery gift and the concerns you've raised about the spray bottles and product performance.
Please reach out to us at satisfaction@hydrouk.co with your order details, and our team will be happy to investigate and assist further. Hydro UK Customer Support
spot on and super quick
spot on and super quick. had a small problem with one hydro bottle sent email and sorted straight away . if only all companys operated like this eh . shout out to harry and jordan
June 9, 2026
Unprompted review
Reply from Hydrouk
Hi Mr Bell, thank you for your fantastic feedback!
We're delighted to hear that your issue was resolved quickly and that you were happy with the service you received. Providing fast and effective support is something we strive for, so it's great to know we got it right.
We'll be sure to pass your kind words on to the team!
Thanks again for your support and for choosing Hydro UK. Hannah@Hydro :)
DO NOT BUY
DO NOT BUY. Started with next day delivery that took a week! The snow foam bottles are useless tat and the snow foam is the worst I have ever used! I had a code for a free mystery box worth "at least £45". There was no way the 3 sample bottles were worth £45. Other companies give they out free anyway. The listing has since been changed to "up to £45"!! Dont waste your money with this seller they rely on facebook pressure sales, To me looks like either its different product in videos or video is AI. use a proper chemical supplier who is happy to go through chemicals with you.
June 8, 2026
Unprompted review
Reply from Hydrouk
Hi Robert, thank you for your feedback. Yes, that is correct. The mystery box promotion was advertised as containing products worth up to £45. In this case, three products were supplied, and the stated value was based on the recommended retail pricing used in the promotion.
Sorry to hear you aren't happy with the performance of your Hydro. There are many variables and it's important you follow process correctly.
If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side, and organise any refund/return necessary if required. Hydro UK Customer Support.
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Excellent customer service and help.
June 8, 2026
Unprompted review
Reply from Hydrouk
Hi Mick, thank you so much for taking the time to leave us with this 5* review! Its great to hear that you have been impressed with our customer service team and the help provided! :) Hannah@Hydro
I was given a £10 voucher to spend and…
I was given a £10 voucher to spend and I don't really need any chemicals at the moment so thought I would try one of the drying towels.
It arrived very quickly. I was dubious about how much water it would absorb as it was quite thin but I have to admit I was really surprised how well it worked.I have a large car (Alfa Romeo Stelvio) and it does take a while to dry but it did a good job.
Overall for what I paid it's a decent drying towel.
May 26, 2026
Unprompted review
Reply from Hydrouk
Hi Paul, thank you for your feedback. We're delighted to hear that the drying towel exceeded your expectations and performed well on your Stelvio. It's great to know you found it effective and good value for money. We appreciate your support and hope you continue to enjoy using it. Hannah@Hydro :)
Beyond Expectation
The purchase was for the Pre and the Snow including two pump sprays. Contrary to some reviews I found the pump action on the units easy and very effective. The seals were excellent. The pre wash worked exceptionally well on the main body of the car and also the wheels. The Snowfoam did its job and there was no streaking. I will certainly purchase again
May 11, 2026
Unprompted review
Reply from Hydrouk
Hi Dean, thank you for your feedback. We're delighted to hear that both the Pre-Wash and Snow Foam performed well for you and that you found the pump sprayers easy to use and effective. It's great to know the products delivered the results you were looking for on both the bodywork and wheels. We appreciate your support and look forward to serving you again in the future. Hannah@Hydro :)
Impressively good service from Hydrouk
Ordered goods arrived very quickly. Unfortunately the spray nozzle was broken on receipt but as soon as I alerted Hydrouk of the problem, they immediately dispatched a new nozzle. Very impressed with the service from Hydro UK and especially Harry who sorted out problem very quickly
June 8, 2026
Unprompted review
Reply from Hydrouk
Hi JM, thank you for your feedback. We're pleased to hear your order arrived quickly and that the issue with the spray nozzle was resolved promptly. We'll be sure to pass your kind comments on to Harry. We appreciate your support and are delighted that you were impressed with the service you received. Hannah@Hydro :)
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I would like to thank Harry for all his…
I would like to thank Harry for all his help in getting a replacement bottle sent out. Excellent service many thanks
Dave.C
June 8, 2026
Unprompted review
Reply from Hydrouk
Hi David, thank you for your feedback. We're delighted to hear that Harry was able to assist you and get a replacement bottle sent out quickly. We'll be sure to pass on your kind words. Thank you for your support and custom. Hannah@Hydro :)
Solid experience with no hassle and…
Solid experience with no hassle and products arrived before due date. As for cleaning, gone are the days of mop and bucket…. Nice
June 8, 2026
Unprompted review
Reply from Hydrouk
Hi Stuart, thank you for your feedback. We're delighted to hear you had a smooth, hassle-free experience and that your order arrived ahead of schedule. It's great to know you're enjoying the products and the results they deliver. We appreciate your support! Hannah@Hydro :)
First class service from order to…
First class service from order to delivery. My latest purchase detail product is the cherry on the cake. Applied to a wet car and dry with a towel to leave a showroom shine finish. Thank you Hydro cant wait to see the new product.
June 6, 2026
Unprompted review
Reply from Hydrouk
Hi John, thank you for your feedback. We're delighted to hear you had a first-class experience from order to delivery and that you're enjoying the detail product and the finish it gives. It’s great to know you’re getting that showroom shine. We appreciate your support and look forward to sharing new products with you soon. Hannah@Hydro :)
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