Hydrow Pro is a serious rower that you would see at a commercial gym. Have enjoyed the videos to row along with several trainers over the last 3 weeks in starting slow and building up each day in pace... See more
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Review summary
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I am giving Hydrow four stars, primarily due to the shipping. My unit sat two hours away from me almost five days, waiting for a third-party shipper to deliver it. I had to call them every day to... See more
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Outstanding , more I use the rower the more I learn the more it is satisfying.
Company replied
Love the equipment and programming - guides are excellent! Cost is very (!!) high. For that cost, Support should be 10X better. They are very friendly and helpful. Or at least promising to help. B... See more
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Company details
- #10 of 15 best companies in Physical Fitness Program
About Hydrow
Written by the company
The Live Outdoor Reality Rower
Hydrow’s innovative Live Outdoor Reality™ (LOR) technology not only delivers world-class rowing instruction in real time, but does so while leveraging state-of-the-art features that bring the sights, sounds and physical experience of rowing on the water — making Hydrow the closest you can get to an on-river experience without actually leaving your home.
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Contact info
10 Summer St. 5th Floor, 02110, Boston, United States
- +1 (833) 889-3121
- support@hydrow.com
- hydrow.com
4.2
Great
10K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Overpriced
Overpriced, buggy, and the service is trash. Not as compact as they claim. Integrations don’t work - pairing for Apple Watch effectively does not work.
May 28, 2024
Unprompted review
Reply from Hydrow
Hi Benjamin -- Thank you for taking the time to leave your review. We regret that the machine and our service, did not meet your expectations. We understand the importance of a seamless experience and can understand the frustration when integrations like with the Apple Watch do not work properly. We are always happy to help troubleshoot these issues with our members. Please feel free to reach out to our support team directly and we will be happy to revisit your issue and will do our best to get you rowing effectively.
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I love it
I love it! Had not missed a workout since the day it arrived
My back already feels better
May 20, 2024
Reply from Hydrow
Thank you for your wonderful review! We're thrilled to hear that you're loving your Hydrow and already experiencing positive results.
I just started on Wednesday
I just started on Wednesday. I have diabetes and severe depression. This is a game changer. So far everything is right. I promise to give you constructive feedback if I feel it will help. In the meantime you might want to target some marketing towards mental health. I was truly happy yesterday all day for the first time since in forever. People who are depressed have a hard time moving. We get deep in our heads. This creates some sort of brain block, not being able to remember that 10 minutes of focused exercise can bring your head out of a bad place and of course there’s the endorphins!!!!
May 26, 2024
Reply from Hydrow
Thank you so much for sharing your experience with us. We're deeply moved to hear that Hydrow has been a game-changer for you. Your suggestion about marketing toward mental health is valuable and we're thrilled to know that our workouts have brought you joy and relief. We appreciate your feedback and are here to support you on your journey.
Unfortunately had a very bad…
Unfortunately had a very bad experience. Excited to get the Hydrow and begin rowing. Wks went by finally a delivery date was scheduled. No one showed up. Called Hydrow. Basically our machine got lost and Hydrow just kept sending us emails that it had been found but machine never appeared. This went on for weeks. Hydrow eventually stopped responding to my emails. I had to call several times and threaten to report to my CC company before they would issue a refund. Hydrow blamed the delivery company said they couldn’t issue a refund. After 2 mths I finally received a refund so I could purchase a different rower. Very stressful experience.
April 8, 2024
Unprompted review
Reply from Hydrow
Hi Tiffany -- Thank you for taking the time to share your experience. We are sorry to hear about the frustration you encountered during the delivery process. While third-party delivery is one of the most challenging areas of our business, our goal is always to provide a seamless experience, and it is clear we did not meet that standard in your case. Although we did ultimately issue a refund, we recognize that it took far too long and required unnecessary effort on your part. We have raised these issues directly with our Operations Team and our Delivery Partners to prevent situations like this from happening in the future.
Your feedback is invaluable to us, and we are committed to improving our service. If there is anything more we can do to address your concerns or if you have any additional feedback, please do not hesitate to reach out.
Love the machine
Love the machine. First time I've ever rowed, and the aerobic exercise is just great.
May 20, 2024
Reply from Hydrow
Thank you for your review! We're thrilled that you're enjoying your first rowing experience and the great aerobic workout!
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Unimpressed with the content.
I bought my Hydrow a few years ago. For the price of it, I was really disappointed with the membership. For $44 a month, I expected so much more content. Or apps. Or access to plain old Netflix, because really, sometimes I just want to watch tv. I don’t need someone cheering for me. The machine itself is a nice experience but I could buy something much cheaper and just use my TV for rowing videos there (or you know, Netflix).
May 20, 2024
Unprompted review
Reply from Hydrow
Hi Marjorie -- Thank you for sharing your review. We're glad to hear you enjoy the rowing machine itself but understand your disappointment with some of the content variety. Hydrow's focus has always been on delivering an immersive rowing experience with our live and on-demand workouts. While we believe that integrating Netflix might detract from the true exercise experience, we recognize that members may have different preferences. We're always looking for ways to enhance our product and better meet the needs of our users, and we will be sure to share your feedback with the relevant teams here at Hydrow.
If you have any further suggestions or need assistance, please don't hesitate to reach out.
Easy for Anyone New to Rowing
The beginner training camp made it easy to get started and to learn the fundamentals of rowing. The instructors are engaging and entertaining throughout the sessions.
May 8, 2024
Reply from Hydrow
Thank you for your fantastic review! We're thrilled to hear that the Beginner Training Camp made it easy for you to get started and that you found our instructors engaging and entertaining. Welcome to the Hydrow community!
I love my Hydrow
I love the ease of use and the workout I get. I also like the different variety of classes and all the coaches.
May 15, 2024
Reply from Hydrow
Thank you for your wonderful review! We're delighted that you enjoy the ease of use, variety of classes, and our amazing coaches.
Reply from Hydrow
Hi John -- Thank you for sharing your review. At Hydrow, we take pride in our commitment to filming live workouts with our athlete teams but understand that you and many other members would like to see more! We currently stream live workouts twice weekly and also have a live Saturday row each month. Your feedback regarding more live rows is duly noted, and we'll ensure it reaches the relevant team here at Hydrow. For an up-to-date schedule on live rows please go to the Hydrow app or Hydrow screen.
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Beautiful piece of equipment
So far I’m loving my new hydrow. The workouts are diverse in many ways. I plan on holding on to mine until the handle snaps off.
May 13, 2024
Reply from Hydrow
Thank you for your feedback! We're thrilled to hear that you're enjoying the range of workouts on Hydrow.
Well made product. Amazing customer support
I recently purchased a Hydro Wave after debating whether to get one. The instructors are world class, but ultimately very relatable in how they teach and the scenery in the videos are breathtaking. Before and following my purchase, I had some questions about the rower and found Hydro support to be extremely responsive. They really wanted to ensure that i'm a happy customer that's part of the Hydro community for a long time. That was impressive. Alex was especially helpful. Highly recommended!
May 5, 2024
Reply from Hydrow
Thank you so much for your glowing review! We're delighted to hear that you're enjoying your Hydrow experience, from the world-class instructors to the breathtaking scenery. Providing excellent support and ensuring your satisfaction is our top priority, and we're thrilled that our team could assist you promptly. Welcome to the Hydrow community, and thank you for your recommendation!
Great full body workout and great instructors!
Love the full body workout and the great, enthusiastic rowing instructors working it out on real rivers! Good stuff!!
May 8, 2024
Reply from Hydrow
Thank you for your wonderful review! We're thrilled that you're loving the full-body workout experience with our enthusiastic rowing instructors on real rivers. Keep up the fantastic work!
The rower is very smooth
The rower is very smooth, but the best motivation is the instructor. Overall the experience is better than I had anticipated. I have used other rowers in the gym, but Hydrow is fun.
May 4, 2024
Reply from Hydrow
Hello -- Thanks for taking the time to reply. Our goal at Hydrow is always to provide a top-notch experience for our users, and it's wonderful to know that we've exceeded your expectations. Thank you for choosing Hydrow, and we hope you continue to have fun and stay motivated on your fitness journey with us! If you ever need any assistance or have any feedback, please don't hesitate to reach out.
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I have now worked out five day…
I have now worked out five day straight. I was definitely not very humble as I approached this workout and fortunately I decided to follow the beginner courses because it’s kicking my butt. The machine is smooth and very solid. The instruction is perfect for me, keeps my form good and the scenery is beautiful. The instructors are good and get my competitive spirit going.
May 2, 2024
Reply from Hydrow
Thank you for sharing your experience with us! We're thrilled to hear that you're enjoying the beginner courses and finding them challenging in the best way possible. It's fantastic to know that our instructors are keeping you motivated and maintaining good form while you row through beautiful scenery. Keep up the great work, and we're excited to continue supporting you on your fitness journey!
Working to Be Fitter & Leaner 74 Year Old
I have carefully used the 1-2-3 10 minute learning sessions followed by one of the 5 minute cool down sessions. It is encouraging to have the different trainers teaching proper form and breathing techniques as well as rowing along the Charles River or beautiful waters in the Bahamas. I have taught yoga for 6 years and now teach gentle yoga 3-4 days a weeks to Seniors, so my legs and glutes are in great shape & I find it easy to push my effort up on the rower quite quickly. The rower will really help me develop my core, shoulders, and arms.
I am recovering from some minor surgery I had on the 22nd and can't wait for my surgeon to release me to exercise and teach yoga again in 2 weeks!
April 19, 2024
Reply from Hydrow
Thank you so much for sharing your journey with us! We're delighted to hear that you've been enjoying our learning and cool-down sessions and that our trainers have been able to provide guidance on proper form and breathing techniques. It's inspiring to hear how you're incorporating Hydrow into your recovery routine and how it complements your yoga practice. Wishing you a speedy recovery and we can't wait to have you back on your feet and rowing with us soon!
We love our new Hydrow!
We love our new Hydrow!
From the ordering though the shipping and delivery, we were well notified and knew exactly what to expect. The workouts are fantastic and the Hydrow team is informative and fun! And there are so many workouts and locations we will never get bored of doing the same old things. So happy that we made the choice to go with Hydrow!!!
April 13, 2024
Reply from Hydrow
Hello -- Thanks for taking the time to leave your review. We are thrilled to hear you are enjoying hydrow so far! Our goal is always to make the delivery and order process as seamless as possible. If you ever have any issues or questions going forward feel fee to reach out to our support team and we will be happy to help. See you on the water!
The Hydrow Wave Rower never arrived
The Hydrow Wave Rower never arrived! Despite FedEx insisting it was delivered. I complained to Hydrow Customer Service who agreed that it was odd that the photo for proof of delivery was a blank black Square (no picture). I was told a “senior management” representative would look into this and I would receive an immediate email confirmation of my complaint. 24 hours later still no email confirming my complaint or what Hydrow is doing to correct this. Very frustrated!
My advice to any one who is about to purchase a Hydrow rower would be to hold off on the subscription until you actually receive your rower. Several other reviews who had experiences like me with delivery said it took almost a month to finally get their Hydrow. That’s a month of paying for a subscription you cannot use.
My advice to Hydrow is to look into a different delivery option than FedEx. Multiple reviews describe poor delivery. Boxes destroyed, equipment broken, one review even stated that it appeared a fork lift had punctured the box and machine. It seems FedEx isn’t up to the task to deliver your products. Maybe find a carrier who can lift and move heavy boxes, while respecting your product and business relationship.
I would like to be clear my review is not about the rower itself. I want the rower which by my research would be perfect for me. I’m frustrated because I spent close to $2,000 dollars and have received nothing. There seems to be no urgency to correct this from FedEx or Hydrow.
April 19, 2024
Unprompted review
Reply from Hydrow
Hi Bryan -- Thank you for taking the time to share your review. We apologize for the unforeseen difficulties you experienced during the delivery process. While such issues are not typical for Hydrow deliveries, our aim is always to swiftly resolve any problems and get you rowing as soon as possible. Despite the delay and confusion with FedEx, I do see that the Hydrow was delivered and is now active. If you ever have any issues or questions in the future we are happy to help. Feel free to reach out in our open communication if you require any additional assistance.
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WOEFUL ROW
Hi Hydrow.
Sadly, my in the initial delivery of my Pro the "boxing" was VERY damaged, laying on its side in the delivery truck (not upright as specified on the packing), and had been "stabbed" with a forklift. I had waited quite a while for my Hydrow and having to send it back and wait ... again ... for a replacement delivery was hard to do.
The Customer Team members I spoke with were knowledgeable and helpful but a couple of them were difficult to understand.
On its arrival and power-up the rower would not connect with my modem and required yet another call to Customer Service. After some resetting and rebooting, it finally connected and, for the last week, operation has been flawless.
I wish I could've started rowing a month ago.
April 19, 2024
Reply from Hydrow
Hello -- Thank you for taking the time to share your review. We apologize for the unforeseen difficulties you experienced during the delivery process, but we're pleased to hear that the replacement Hydrow arrived shortly after and is now working as expected. While such issues are not typical for Hydrow deliveries, our aim is always to swiftly resolve any problems and get you rowing as soon as possible. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team. We're here to assist you in any way we can.
My Hydrow strap is failing after only…
My Hydrow strap is failing after only 10 rowing exercises, I’m hoping that Hydrow will contact me soon but I’m very disappointed with this quality issue , I absolutely love the rower otherwise but the strap shouldn’t be fraying and falling apart after such little use
April 10, 2024
Reply from Hydrow
Hi Adam - Thank you for taking the time to leave your review. While it's great to hear that you're loving Hydrow so far, I’m sorry to learn that you’ve had an issue with your Hydrow strap. This part typically doesn't malfunction, especially on a brand new rowing machine, but we are committed to getting this fixed for you so we can get you back on the water as soon as possible.
We see that you’ve already been in contact with our support team. Please feel free to reach out through our ongoing communication, and we’ll be happy to assist you further.
Great equipment and instructors
April 9, 2024
Reply from Hydrow
Thank you for your kind words and for taking the time to share your experience with us!
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