Hydrow Reviews 10,044

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Many customers express their love for the Hydrow rower, praising its quality, sturdy build, and quiet operation. People find the machine intuitive and easy to set up, with many enjoying the immersive experience and the variety of classes offered. The intelligent display is frequently highlighted as responsive and crystal clear, contributing to a top-notch user experience. However, some customers also noted issues with the price and customer service. People found the subscription cost to be very expensive, with some expressing strong dissatisfaction regarding the pricing structure and perceived lack of responsiveness to customer feedback. The minority of people were dissatisfied with customer service, citing unhelpful responses, long wait times, and difficulties with repairs or receiving replacement parts.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express satisfaction, praising the machine's... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the responsive display, easy... See more

Fitness

Clients share positive opinions on fitness, praising the full-body workouts and cardio benefits. Many... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the machine's excellent quality,... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report unexpected... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hydrow Pro is a serious rower that you would see at a commercial gym. Have enjoyed the videos to row along with several trainers over the last 3 weeks in starting slow and building up each day in pace... See more

Company replied

Rated 4 out of 5 stars

I am giving Hydrow four stars, primarily due to the shipping. My unit sat two hours away from me almost five days, waiting for a third-party shipper to deliver it. I had to call them every day to... See more

Company replied

Rated 4 out of 5 stars

Outstanding , more I use the rower the more I learn the more it is satisfying.

Company replied

Rated 4 out of 5 stars

Love the equipment and programming - guides are excellent! Cost is very (!!) high. For that cost, Support should be 10X better. They are very friendly and helpful. Or at least promising to help. B... See more

Company replied


Company details

  1. #10 of 15 best companies in Physical Fitness Program

About Hydrow

Written by the company

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The Live Outdoor Reality Rower


Hydrow’s innovative Live Outdoor Reality™ (LOR) technology not only delivers world-class rowing instruction in real time, but does so while leveraging state-of-the-art features that bring the sights, sounds and physical experience of rowing on the water — making Hydrow the closest you can get to an on-river experience without actually leaving your home.

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4.2

Great

TrustScore 4 out of 5

10K reviews

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Rated 5 out of 5 stars

I missed out for a long time , glad I saw the light

The whole experience when sitting in the seat is something else. The ease the quality and the variation is way out of this world. Glad I made the right decision to buy a Row

July 10, 2024
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Reply from Hydrow

Thank you for your fantastic review! We're delighted to hear that you're enjoying the quality, variety, and overall experience of your Hydrow rower.

Rated 5 out of 5 stars

F. Richardson Hydrow Row Machine Review

All of it, the equipment is light enough to move around but sturdy enough to crank out some serious rowing. The subscription package is worth it, the videos are fantastic and helps keep things fresh and challenging.

July 10, 2024
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Reply from Hydrow

Thank you for your great review! We're thrilled to hear you're enjoying the sturdy yet portable equipment and finding value in our membership and workouts.

Rated 5 out of 5 stars

I have enjoyed rowing before for a…

I have enjoyed rowing before for a short time and now to have my own- it is my escape, An escape for me and my busy life goes mute. Set up was easy. Trainers are excellent, I appreciate they say things to remember posture or breathing. Very helpful.

July 1, 2024
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Reply from Hydrow

Thank you for your wonderful review! We're delighted that your Hydrow rower provides a much-needed escape and that you're enjoying the guidance from our excellent athletes.

Rated 5 out of 5 stars

No impact = the joy of working out is back!

I just bought a new Hydrow Pro and am loving it. This is a bit hard to describe, but in these workouts, I don't feel my "old age" pains (I am 64), just the joy of being able to push hard and to get a great work out. Definitely get the no-impact aspect, but I did not expect this. Very nice quality. Easy set-up.

July 8, 2024
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Reply from Hydrow

Thank you for your wonderful review! We're delighted that you're enjoying your Hydrow Pro and finding joy in your workouts.

Rated 5 out of 5 stars

I have the Hydrow Pro Rower

I have the Hydrow Pro Rower, about 1.5yrs now. It is simply a beautifully built, high quality, smooth, and fantastic workout. I sometimes wish I had the lighter version, but honestly, with the larger screen and the smooth rail I've been super happy with it day in and day out. I also row on the bay/scully and sweep, and I love that I can also workout at home and practice my form and skills. I live in an apartment, but again, love the beauty and quality of this rower and was able to pay it off in 1yr interest free. The classes, instructors and quality workouts are 1st class in themselves. Highly recommend.

July 8, 2024
Unprompted review
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Reply from Hydrow

Thank you for your fantastic review! We're thrilled to hear that you're enjoying the Hydrow Pro Rower and finding it a valuable addition to your home workouts.

Rated 5 out of 5 stars

Hydrow is so inspiring

Hydrow is so inspiring! I love the scenery, love the instructors and haven’t missed a day. In a word…obsessed. I wake up looking forward to my row…what?!? Who am I? So thrilled and it’s everything I hoped for and more. My joints feel good, I’m seeing instantaneous results and feel stronger and healthier every day. Huge fan!

July 8, 2024
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Reply from Hydrow

Thank you for your amazing review! We're thrilled to hear that Hydrow has become such an inspiring and beneficial part of your daily routine.

Rated 5 out of 5 stars

The instructors are great

The instructors are great. Can’t always pull with them but they are constantly affirming efforts and making it as engaging as possible. The help the time fly by

July 7, 2024
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Reply from Hydrow

Thank you for your review! We're delighted that our athletes make your workouts engaging and enjoyable.

Rated 5 out of 5 stars

The machine itself is a dream

The machine itself is a dream. A low impact workout that exercises 80% of your muscles. The rower instructors are experienced rower/trainers who talk you through the workout.

July 5, 2024
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Reply from Hydrow

Thank you for your review! We're thrilled to hear that you're enjoying the machine and benefiting from our experienced athletes.

Rated 4 out of 5 stars

I like the variety, I wish other locations were represented more

I like the variety of row types and locations. I wish some locations were more represented. There's a lot in Boston, which is great, but there isn't as much in Colorado or Natchitoches, Louisiana.

June 25, 2024
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Reply from Hydrow

Thank you for your review! We're glad you enjoy the variety of row types and locations, and we appreciate your feedback on including more locations.

Rated 5 out of 5 stars

I love my new Hydrow rower

I love my new Hydrow rower. Delivery and set up could not have been easier. I’m having to start slow since I’ve never rowed before, but it is such an amazing workout. Highly recommend.

July 3, 2024
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Reply from Hydrow

Thank you for your review! We're delighted to hear that you're enjoying your new Hydrow and found the delivery and setup easy.

Rated 5 out of 5 stars

Great Service, great product.

My delivery was all messed up and my agent Tara took control got it delivered, and all set up and gave me a free month of the service. She was awesome sauce.

June 30, 2024
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Reply from Hydrow

Thank you for your review! We're glad to hear our member services team could assist you so effectively and make your experience awesome.

Rated 5 out of 5 stars

Love the instructors and how easy they…

Love the instructors and how easy they make the rowing by sharing their thoughts and insight!!

June 18, 2024
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Reply from Hydrow

Thank you for your review! We're delighted that you love our instructors and find their insights helpful for your rowing experience.

Rated 4 out of 5 stars

The product itself I love, delivery was awful.

The product itself I love, I’ve used it all but 3 days over the 3 weeks I’ve had it. I love the variety of workouts, beyond just the rowing.

The only knock was the delivery. The transportation company was awful and didn’t meet the delivery window or even the day, with no communication. I reached out to Hydrow for help and didn’t hear back. It was another 4 days before it was delivered but I didn’t hear anything from transportation until around the day before they actually brought it.

June 15, 2024
Rated 4 out of 5 stars

The varied rows offered

The varied rows offered, constantly changing new programs, and of course, the stellar athletes
The only downside would be the monthly cost, which is high; also, I would enjoy rowing sets in other countries and more states

March 9, 2024
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Reply from Hydrow

Thank you for your review and feedback! We're glad you enjoy the varied rows and stellar athletes, and we'll take your suggestions into consideration.

Rated 5 out of 5 stars

Absolutely love a Hydrow!!

Absolutely love a Hydrow!!

June 27, 2024
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Reply from Hydrow

Hello -- Thank you for taking the time to leave such a positive review! We're delighted to hear that you absolutely love your Hydrow. Your feedback means the world to us. If you ever have any questions or need assistance, we're here to help.

Rated 5 out of 5 stars

Best overall experience

Best overall experience

June 27, 2024
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Reply from Hydrow

Hi RW -- Thank you so much for your review! We're thrilled to hear that you had the best overall experience with us. Your satisfaction is our top priority, and your feedback motivates us to keep delivering exceptional service. If you ever need any assistance or have any questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great customer service

My first rower was damaged and they replaced it right away!

June 18, 2024
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Reply from Hydrow

Thank you for your review! We're glad we could quickly resolve the issue and provide you with great customer service.

Rated 5 out of 5 stars

It was easy to assemble and I have…

It was easy to assemble and I have enjoyed the workouts so far.

June 15, 2024
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Reply from Hydrow

Hello -- Thank you for your review! We're delighted to hear that you found the assembly process easy and that you're enjoying the workouts. Your feedback motivates us to keep providing a great experience. If you have any questions or need further assistance, feel free to reach out. We'll see you on the water.

Rated 5 out of 5 stars

Love using my Hydrow to get in shape

Love using my Hydrow to get in shape. The video library is awesome. The machine itself is fantastic.

June 22, 2024
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Reply from Hydrow

Thank you for your review! We're thrilled that you love your Hydrow and enjoy our video library.

Rated 3 out of 5 stars

New to the program

New to the program. Workouts, I would like someone to keep enforcing how body posture, with rowing. Back, stomach, legs.

June 20, 2024
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Reply from Hydrow

Hi Martha -- Thanks for taking the time to leave your review. We are thrilled to welcome you to Hydrow and hope you are enjoying your experience!

You are correct that body posture plays a big role in effective exercise and rowing. We recommend you view some of the workouts in our Training Camp series, or feel free to get in touch with our support team or personal coaches if you ever want advice or additional information on form. We will pass along your review to the relevant team here at Hydrow as we are always trying to improve the Hydrow experience. See you on the water!

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