Great communication from very pleasant advisers. Every query got a prompt response,regardless of how stupid the question. The bike itself is very attractive; rides well; and the pedal assist functi... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Our commitment to Quality & Innovation is attribute to the rich traditions of Denmark. We believe that cycling is more than a means of transport; it’s a way of life. Our e-bikes, influenced by this culture, encapsulate the spirit of Danish cycling. We are driven by the idea of a greener, more sustainable future, and our e-bikes are a testament to that vision.
Hygge Bikes, Botanica, Ditton Park Riding Court Road, SL3 9LL, Datchet, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A really impressive, and straightforward company.
Everything about Hygge is top quality and easy to understand.
Would have absolutely no hesitation in recommending them and in fact, I’ve already done this to quite a few people.

Reply from Hygge Bikes
Great experience!
Their customer service was amazing — super friendly, quick to respond, and genuinely helpful from start to finish. They made the whole process so easy and went above and beyond to make sure everything went smoothly.
Highly recommend!

Reply from Hygge Bikes
About the purchase experience: it went great through Decathlon.fr, discounted price, fast delivery... but the bikes arrived without identification tag and certificate. The team was very nice, communicative and reactive, however I had to chase them and it took nearly 3 months to get the tags... Product is great, powerful, elegant design, easy to use on all types of tracks, great equipment (Bluetooth for navigation, integrated stop light...), however slightly heavier than competitors' models.

Reply from Hygge Bikes
We brought a Hygge Nivo electric bike the other day. The bike is fantastic and easy to set up and ride. Came with free phone holder and lock as well. Highly recommend this bike!

Reply from Hygge Bikes
Just bought a pair of the folding Virum e-bikes. Hygge UK were really quick at helping us place our order. The bikes come ready to go, you just need to rotate the handle bars, adjust the seat and you're ready for a test ride.
We started by seeing how they rode without electric assist; it felt a little different than riding a conventional bike with 26" wheels at first but within seconds it felt quite natural. The brakes are better than anything I've tried before and the gears make it easy to ride.
With the electric assist, everything is even easier; we found we didn't need to change down in gear too much to ride off after stopping at junctions etc.
Our normal 6 mile shopping trip was a joy, even in the cold, and we only used 16% of battery capacity.
The Virum fitted easily into the boot of our car, a medium sized hatchback. The saddle was quick and easy to drop making it easier to get it in to the car.
We look forward to taking the Virums on the train and into the country in the car.

Reply from Hygge Bikes
Very good design, good performance from breaks and pedal assist, Awsome customer service 👌, great packaging.
I love my new Hygge Virum E-folding bike. I was very impressed with the design and the quality of it's construction. It's so easy to ride, powerful when needed and very easy to use the gears and controls. Really pleased I bought this bike and will really enjoy riding it.
Hygge has super cool bikes and has super good customer service.
I am delighted with my Hygge bike purchase. From ordering to receiving it has been an effortless process. It has been a pleasure. I am over the moon with my bikeĺit is such good quality and is everything as advertised.
Im a previous owner of a folding bike and was in the market for a folding e-bike. Having owned a folding bike before I had a long list of criteria. I discovered Hygge Virum while researching bike with similar specs to a Brompton G Line.
I decided to send an email to Hygge CS with my long list of questions and wow, they have been amazing. They send me specs, description and even got the warehouse to send me videos of certain features. I’m not joking when I say they were helpful as I sent more and more questions.
A big shout or to Burham and Andrea!
Ultimately I took the plunge as the bike met my specs but I felt reassured that if there was an issue, they would sort it.
I’ve just used to work to get to and from work, it’s brilliant. It’s very comfy and feels sturdy. It’s easy to pick up too which is great for stairs!
Two of my colleagues asked to ride the bike and they are now looking into one.
I would highly recommend Hygge as a company the Virum as a commuting bike.
Not only is the bike fabulous - the service has been amazing. I purchased a refurb bike - the attention to detail over the condition of the bike and support from the sales team was very impressive and prompt. The bike was delivered quickly. Since purchasing the support team have also been fabulous - providing answers to my questions.
The bike being EU legal, having great components e.g. samsung battery, Shimano gears gives me confidence, peace of mind and really feels like a premium product.
I have just purchased a hygge vester and absolutely love it the fat tyres on the vester maker it ideal for me on the road or on the old railway track were I go the customer service is absolutely brilliant they can’t do enough for you I’m so impressed with the vester that my wife has ordered one to I would definitely recommend hygge what a brilliant company
I chose Hygge after a lot of research and I’m so glad I did, the customer service is excellent (many thanks Andrea) as is the communication, the delivery was on time and extremely well packaged.
As for the bike (Vester Step), it is brilliant, very well made, comfortable and easy to ride. I’m 67 and haven’t ridden a bike in over 30 years, I can’t believe how easy it is even with no power assist.
Thoroughly recommended
I was looking for electric bike for my commute I tried a lot of company dealing with electric bike but it’s hard to choose which is best especially if your first time buyer but Hygge is the only company that you can really depend on with the support and communication is beyond excellent! Highly recommend
I am delighted with the Virum e-bike. I am in my sixties, live in a flat and was looking for a bike I could handle on my own, store easily (no bike store in the building) and get into the back of my car for occasional rides away from home. The Virum fits the bill perfectly. Its design is clever and yet the ride feels safe and comfortable even on gravel/ dirt paths of the park as well as on pavement and road. The seat is comfortable, the flexible positioning of handlebars and seat is easy to adjust and I found all the controls within easy reach.
Quality seems really good - the structure is robust when assembled and all the wiring, gears and frame look and feel like they are built to last. I really liked the look of the bike (and the colour of red) - it just looks better than many folding bikes which can drift towards being too wee. The quality of the accessories was also great and very good value for money. I found the onboard screen surprisingly intuitive and easy to use while cycling.
On the road, the bike handled well - much better than previously owned folding bikes and I really felt quite a lot of confidence. I would buy again with no hesitation and recommend the Virum to anyone looking to get back into cycling.
Fantastic service, great product, quick delivery.Overall highly delighted.Would recommend to everyone.
I recently purchased the Hygge Losso electric bike, and I’m genuinely impressed with its overall quality and performance. The build feels exceptionally solid, and the design shows real attention to detail.
The 250W motor performs beautifully, even on steep hills, maintaining a smooth and consistent speed without any noticeable drop in power. The battery life is excellent, easily giving me around 55 miles from a full charge, which makes it perfect for longer rides.
The white paint with black trim looks sleek and modern, giving the bike a premium appearance. Assembly was straightforward as well — the bike arrived 95% built, and I only needed to adjust the handlebars before riding.
Overall, the Losso offers superb value for money and a genuinely enjoyable riding experience. I’d highly recommend Hygge to anyone considering an electric bike.
I bought an Aarhus ebike and I'm really enjoying riding it. It's quite powerful and sails up hills. The bike is exactly as expected and superb value for money. Hygge staff were really helpful at every stage.
A couple of minor gripes; it's slightly heavier than I expected and I needed to replace the tyres with more puncture resistant ones. But at this price bracket that's to be expected.
I thoroughly recommend Hygge Bikes.
I love the design and quality of the Hygge e-bikes. Everything feels wheel thought off, well chosen and well made. The bikes came as good as completely mounted so even if you're not that handy it's super easy. The bikes are a joy to ride and the customer service is very helpful. I have the impression that there as just a small team, but enthusiast only behind. Would definitely recommend and buy again.
The best customer service I have ever had.
The staff are very kind and really helpful, you all need a pay raise.
The bike I have brought is fantastic
One very very happy customer
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.