Hygger AquariumReviews 

Their customer service was great when I contacted them for warranty support. Their communication was quick and high quality throughout the experience. And, they quickly provided a warranty replacement.

Have bought many products from this company can only say their customer service after sales is second to none,
Had a problem with a heater sent email got immediate answer and problem sorted by ginger so thank you, certainly recommend 100%

My tank heater was purchased 9 months ago. I have emailed the company, sent required info and now being ghosted!! Sad since I have referred so many people to them. I just want my heater replaced!! Beware: they don’t stand behind the warranty!!!

Customer service started, I was connected from 1 person to another.
The second person was the absolutely correct person that I needed. Every thing was done via email. I sent a quick video and the sent a new heater

Unfortunately, and this happens, my UV light stopped working after 5 months. Defects happen. I wrote to Hygger with the issue, they responded in less than 24 hours requesting my order number and a short video showing the defect, and they replied (again in less than 24 hours) that they would send me a new one immediately. Also, they offered guidance about how to make the product last longer (using intermittently). In less than a week, I had a new one. Super responsive. Honors their warranty. Resolves the problem immediately. That is exceptional customer service.

The order was easy, I love the points systems keeps me on buying their products. Got 2 filters, got the water cleaner pumps, 2 lights holder for the tank. I might test out the plants light for my aquarium plants. Highly recommended. But be patient the shipping take about 1 week or less.

Had a problem with one lamp a year after I bought it. Customer service replied fast and sent a new lamp in a few days. Excellent service

The range of products and reliability makes your brand a number 1 choice also priced very competitive

Received broken heater

I have made multiple orders from Hygger and have been happy with everything every time. I recently had a small leak from the backpack filter I purchased from them and the warranty claim was simple and quick. I discovered the leak on Christmas Day and reached out immediately unsure when they would see my message due to the holiday. They got the warranty claim started the next day for me and was a breeze on my end. Very happy with their products and more so with their customer support

I have 5 Hygger
Heaters And 5 Hygger Sponge Filters, I can assure you Hygger is very highly regarded in the fish keeping community for their phenomenal prices and customer service as well as the quality of their products. I am not super comfortable trying other brands because all the fish wholesalers I use specifically recommend Hygger Brand products, and after the many I've purchased, and the several more sponger filters and heaters I have yet to purchase for new tanks that are being set up, I can assure you that you're picking great products when you shop with Hygger. Subsequently I highly recommend their Aqua Scaping tool Kit and Syphons/Gravel Vacs as well! You can see their products in action on my tiktok @oceanandivy

The product is exactly delivered as l saw on their page. Good product

I bought a prior version of this light and after about a year, the cord became so twisted it couldn't reach the top of the tank. When I contacted the company, they said that it was under warranty; however, they only offered 10% off a new light even though it was under warranty. After I shared this on Trustpilot, they agreed to replace the light with a similar light.

Great customer service via prompt email replies. And my air pump is fantastic!

I’ve been using my Hygger light for years now and I love it !!!

I have to confess I am not a really nerd guy but I tried to make my own DIY setup !

I made a mistake and I couldn’t figure out how to fix it by myself !!

After just an email to customer service on Sunday evening my problem was solved by no far than more than the next Monday

Thank you Hygger team for your great work and help and specially on that one to Ginger who took care of my request…

This was my first experience with Hygger's customer service, and couldn't be more impressed.
I purchased the HG955 Power Vacuum, liking it's versatility. But it only ran for about 2 seconds.
I contacted customer service, and they had me try a couple of things, just to make sure.
Then I was surprised. The rep helping me asked me if I wanted a replacement, credit, or ???.
I received the replacement and it's working flawlessly! And they didn't ask for me to return the original. Thanks, Ginger! Great Customer Service!

So I purchased a pump and after about two months it packed up.
Contacted support who were very helpful in trying to fix the problem but to no avail.
The pump is well made and I was surprised it broke may be I was unlucky with a faulty one.
So support replaced it free of charge and delivered earlier than they anticipated.
The product may have got 4 stars but certainly 5 for their support.

We had a warranty issue pop up and they sent us a new motor assembly which solved the problem. They didn't give us a hassle or anything and even followed back up once the part was delivered.

Very pleasant customer service experience. Would recommend.

Customer service was on point. Had an issue, I reached out and their team was on it. Replacement product came and unfortunately was damaged upon shipping. I reached back out and Hygger team was on it and shipped another! This is why I’ll contune to do business with this company! Great work.

The backpack filter had some slight issue. Emailed the customer service and they responded immediately. I was really amazed how they value their customers and answered all of my concerns. Definitely will check more of their products. Kudos. 🤩👍👍👍👍👍