HYGO Shop Reviews 

168
•
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It took 3 weeks for a jersey delivery to my location for instance I thought that this was scam store but when I communicated with PayPal for a dispute they delivery my product right away thanks to P... See more

Rated 1 out of 5 stars

As yet still not delivered. No reason given. They say another 10 days which just sounds like a fob off. No helpful communications, no helpful tracking information, just says not yet collected. I am no... See more

Rated 1 out of 5 stars

Not worth 1 star tbh, awful company. Gloves need to be plugged into a power bank to work so completely impractical to use unless you want wires down each arm of whatever you’re wearing to then plug in... See more

Rated 1 out of 5 stars

The gloves need an additional power bank to stay charged, the warmth doesn't last long once unplugged. When I emailed them to ask why the charge didn't last, I got a reply stating I could purchase at... See more

Company details

  1. Sports

Information provided by various external sources

HYGO's official Shop for the best stuff. Actually cool. Actually useful. Actually fun.


Contact info

  • E Garry Ave 1740, 92705, Santa Ana, United States

  • hygoshop.com

1.1

Bad

TrustScore 1 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(168)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

**FRAUD**Not deserving of even a single…

**FRAUD**Not deserving of even a single star. I saw something i liked on here months ago and finally decided to place an order 1.5 weeks ago. Wouldn't you know, I got 2 spam emails from the site (on top of what can only be a fraudulent confirmation email), and now the site doesn't exist, at least anywhere i can get to it. DO NOT GIVE THIS SCAM YOUR MONEY

November 4, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

never received anything.!! lost my money

never received anything.!!! I advise you to not visit. I thought that it was a good one, but I was wrong! I recently buy something on nirvax.com and I did not have this kind of problem. I usually don't write reviews but I'm writing this time because I'm mad!

July 27, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Thibaut,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email shop@hygoshop.com or our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Advertisement
Rated 1 out of 5 stars

The product has not been delivered and…

The product has not been delivered and the refund has not been made! I'm so angry.

June 8, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Vanessa,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email: shop@hygoshop.com or through our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Rated 1 out of 5 stars

If there was a way to rate I'm the…

If there was a way to rate I'm the negatives I would. Ordered in January and have yet to receive the product. Understand the effects of coronavirus but 5 months is plenty of time to either deliver or contact me stating why it is taking this long

May 26, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Tim,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email: shop@hygoshop.com or through our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! I never received my purchase. I made three attempts to contact them, and they never responded. After 6 weeks worked with PayPal’s resolution center to get refund.

May 18, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Kathleen,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email: shop@hygoshop.com or through our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Rated 1 out of 5 stars

Do not order from these people!!!!

Ordered something 3 months ago. Sent multiple emails and no response what so ever. Im out 50 bucks.

May 14, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Dylan,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email: shop@hygoshop.com or through our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Advertisement
Rated 1 out of 5 stars

God I wish I looked at online reviews…

God I wish I looked at online reviews first. DO NOT PURCHASE FROM THIS STORE. I ordered a product and immediately changed my mind and wanted it cancelled. I sent about 3 emails to them stating the fact and they ignored me only to get back to me 4 days later and say my order had been shipped. I tried tracking it but it doesn't show that it has been shipped yet. These people are liars and cheats.

April 22, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Teniola,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email: shop@hygoshop.com or through our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Rated 1 out of 5 stars

DON’T MAKE THE MISTAKE OF OVERLOOKING…

DON’T MAKE THE MISTAKE OF OVERLOOKING LOW RATINGS. I CHECKED A NUMBER OF THE POSITIVE RATINGS AND THEY ALL HAD ONLY ONE REVIEW.....

I wish I could get a business like this where people send me boatloads of money and I do absolutely NOTHING! They don’t respond to emails, never even received a tracking number. Filed a complaint with PayPal. We’ll see. If my CC company will reverse charges I’ll go that way as they are more motivated to help you than PayPal.

Don’t even bother looking at their website and for Gods sake (as well as your own) don’t even consider buying anything from this place!

If you were interested in purchasing the floating moon (as I was) it can be purchased on Amazon without for less than half of The BS AND HARRASSMENT (an assumption on my part) FWIW YMMV.
Dave

PayPal reversed charges in less than two days! That sets a new record for me!

BTW - since I posted this review I have received the following texts (to date: note I have not purchased anything from any of them:
My.totalav.com - 833 201 8681

INFINITIKLOUD - Amy

Starscope Monocular - Rob

Playbeatz - Rob

Tom with TV-Buddy

Amy - w/mindinsole

Amy - with Playbeatz

Rob with InfinityKloud advising me to expect a shipping confirmation. No order ever place.

March 27, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Dave,

I'm very sorry to hear you feel this way. I tried looking up your full name to locate an order from you but it seems you might not have placed any orders with us. We are not "My.totalav.com" . That is not our website or our company. We are not affiliated with them in any way.

Unfortunately since you did not place an order with us there's not much we can help you with.

Please reach out to the company that you placed an order with. If they do not reply to you we advise that you contact your payment provider and request a refund.

If you could please update your review as you did not have a bad shopping experience with us!

Thank you,

HYGO Shop

Rated 1 out of 5 stars

Oh my god dont go through this service

Oh my god dont go through this service. Any one posting 5 star reviews have to be bots or workers. I placed my order in January. It is now March and I've only just recieved a tracking number that doesn't work by the way and got told that it will take around 45 days to be shipped. There is no contact number there is no customer service there is only an unmanned email address so I can't even request a refund. I only ordered my item for my elderly grandmother because her favourite thing was flamingos so I thought oh I'll be a lovely granddaughter and buy my elderly grandmother some flamingo slippers. It took that long to hear anything and my grandmother has passed away so I don't even have a use for these anymore. SAVE YOUR SELF DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THIS COMPANY

March 9, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email: shop@hygoshop.com or through our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Rated 1 out of 5 stars

Those who wait a month are lucky

I ordered a brace in May and I just got notification today (Jan. 20, 2020) it was sent. They don't respond to inquiries and I just assumed I lost out on the $20. I wonder if it will actually arrive? Those complaining shipping took over a month have no idea how lucky they are .

January 21, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Brian,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email: shop@hygoshop.com or through our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Advertisement
Rated 1 out of 5 stars

My order place on 29.11.19 has just …

My order place on 29.11.19 has just been dispatched on 18.1.20... I still have no idea if it will ever arrived. Found the same item £8 cheaper on Amazon with next day delivery!!! Note to self.. never order from this company again!

January 18, 2020
Unprompted review
HYGO Shop logo

Reply from HYGO Shop

Hi Tracey,

We just tried searching our customer database for your order but we were unable to locate any orders attached to your name. Could you please contact us with your order #. We can reached via email: shop@hygoshop.com or through our contact form: https://hygoshop.com/pages/contact-us

We’ll do everything that we can to help and remedy this for you immediately!

Thank you,

HYGO SHOP

Rated 1 out of 5 stars

Very Poor Delivery Time

Have waited over 2 weeks for a knee brace. Taking more that a week in transit. Since HYGO delivery is so bad and my mom needs this brace, I think I am going to use it as a spare and go out and purchase from Amazon.

January 8, 2020
Unprompted review
Rated 1 out of 5 stars

Do not order

Do not order! I placed my order 4 weeks ago and it still has not been dispatched. I have emailed countless times, tried to contact them by social media. NO REPLY. I think this is a scam. What a waste of £60.

December 19, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, ordered something at the start of the month and the tracking has NOT been updated nor have i. Customer service is terrible as 3 days ago i wrote an email to them and I've gotten no reply, i feel absolutely conned and will not recommend this website because of its terrible treatment towards a customer by leaving him completely in the dark on something he spent his hard earned money for

December 18, 2019
Unprompted review
Rated 1 out of 5 stars

waste of time!!!

I ordered a parcel on November 1st and the money way taken out of my account, it is now November 28th and I have received no parcel, I have emailed Hygo twice and had no reply I am disgusted with this very unhappy customer

November 28, 2019
Unprompted review
Rated 1 out of 5 stars

No parcel no money

So I have been waiting for an item to arrive for coming up 8 weeks. The payment for this item was taken out on the day of ordering. The tracking info has not been updated for 6 weeks and when I have sent emails (lots of) non of these have been replied too. So I have no parcel, no refund and no explanation. One very stressed and unhappy customer.

November 21, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look