First class service. DM’d the guys the night before for a black Essentials t-shirt and ended up changing my choice to the Grey which was completely fine and no hassle, they arrived quicker than they’d... See more
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Ordered a pair of Yeezy breds for the mrs on the Tuesday night and they were delivered by Thursday morning. Couldn’t believe it when comparing the service ive had when dealing with other personal shop... See more
Dealt with the guys at hylux numerous times now, service is impeccable! Great prices, a huge range of stock and can even request sourcing of items not already available on their site. Absolute grade... See more
Ordered trainers. Got an email confirmation. 30 minutes later, got an email cancelling the order ‘but your payment has not been refunded yet’ 3 days before Christmas and £250 down and no way to now go... See more
Company details
Information provided by various external sources
Glasgow based personal shopping service.
Contact info
United Kingdom
- hyluxclothing.com
4.0
Great
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, speedy delivery, t shirt was beautiful and my son loves it!!
June 8, 2026
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Truly excellent product price and…
Truly excellent product price and delivery thank you
February 13, 2026
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The website was easy to use.had no…
The website was easy to use.had no issues offering items.I received the order within 3 days which was excellent at this time of year.
November 29, 2025
really great customer service the staff…
really great customer service the staff were very attentive, store looks amazing will definitely be back,
September 13, 2025
Lovely shop and exceptionally nice…
Lovely shop and exceptionally nice staff, nothing was a problem. They had a good selection of clothing.
August 30, 2025
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Have purchased lots of pairs of shoes…
Have purchased lots of pairs of shoes and some clothing from these guys. Very reliable every time, communication is on point and the service is outstanding!
July 16, 2025
Unprompted review
Good and personal all round service
July 13, 2025
Order took over a week for the order to…
Order took over a week for the order to even be despatched and had to be chased. It arrived late. Was offered discount to not cancel. Still waiting for the refund - have chased twice as nearly 2 weeks ago now. They’re no longer replying to emails. Don’t purchase anything from here - they offer zero service.
June 11, 2025
Reply from Hyluxclothing
Hi this is a very unfair review. We contacted you to let you know there is a delay due to the fact that we are moving to a new store and all of our stock is currently boxed up in units. We then offered you 50% off of a t shirt which is already in the sale from £60 to £35 we had processed the refund with shopify but for some reason it hadn't hit your account I have now contacted shopify and they have process the refund you have received a £60 t shirt for £15 and are leaving a small business a 1 star review ?
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Not great
Ordered some sale items for 24 hour delivery. Never received them. Disputed the charge on my credit card, once the money had been returned through my credit card Hyluxclothing called me offering apologies and a further discount and that they would send the available items out and refund me for the ones that were out of stock. Never recieved the refund or the other items
June 11, 2025
Unprompted review
Was planning to make an order to buy…
Was planning to make an order to buy some joggers from them. I read the returns system, to see what the rules were. I judge a company before I buy from them, to protect myself. My findings were; the return period is 7 days! And they DON'T PROVIDE REFUNDS, only exchanges and credit motes. Then I read several interesting reviews on Truspilot. The evidence-based conclusion is, this company has poor morals, and I would urge people to avoid it. Lets keep protecting each other, support ethical companies, and expose unethical companies. That's why Trustpilot is a very useful website.
May 22, 2025
Unprompted review
Reply from Hyluxclothing
Thank you for taking the time to review our returns policy, even though you ultimately decided not to purchase from us. We understand how important transparency and ethical business practices are to customers and we fully support your right to make informed decisions.
To clarify, our current return policy is designed to ensure efficiency and fairness for both our customers and our small business operations. We do accept returns within 7 days of delivery and offer exchanges or store credit, which we clearly state on our website.
We're always working to improve, and customer trust is central to that. If you have any further questions or suggestions, we’d welcome the opportunity to discuss them with you directly.
We wish you the best in finding a brand that aligns with your values.
Best regards
First class service
Amazing service and great communication, guys will always look after you and do the best they can to get you what you need.
March 17, 2025
Awful service
Awful service, i paid for fast delivery and two weeks later still waiting for my order…
March 18, 2025
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Love the jeans slow delivery
Love the jeans. Delivery took a lot longer than expected.
February 27, 2025
Paid for next day delivery
Paid for next day delivery, it never came unanswered email and WhatsApp messages, finally replied to my son to say the irem was lost in post and conveniently didn't get tracking, after 10 days delivered a different size but fortunately it fit so he kept it, got £12 refund, personally I would never shop there again
February 15, 2025
Reply from Hyluxclothing
Hi there we came out and hand delivered the t shirt to your son we kept him in the loop via instagram messages and he tried the t shirt on when one of our team was at the door and he was happy with the t shirt and we also refunded you the shipping cost.
Very cooperative with my order
Very cooperative with my order , came on time & perfect condition . I was initially concerned as the reviews weren’t the best and thought I had been scammed but my order did arrive correct and in a good time frame , this was also during new year.
December 28, 2024
Unprompted review
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