Hyper Layer  Reviews 203

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

These guys are amazing, full support where you need it. Even for some one that has no idea how servers or Mods work. They were patient and guided me to the different between playing on a OG paper ser... See more

Rated 5 out of 5 stars

Few green flags, here. 1. Managing Director is not above sales or tech support. In our case, he even made time from his mobile phone to accommodate our needs. 2. Open to feedback, and fast to imp... See more

Rated 5 out of 5 stars

5 stars as always amazing service with speedy responses and amazing support great prices and Adam always there an willing to help wherever possible. Could not ask and or advise for a better or... See more

Company replied

Rated 5 out of 5 stars

Where to begin. We hosting an up and coming eCommerce platform for the tech industry, and due to the amount of traffic that we receive on a daily basis we turned to Hyper Layer. We cannot be m... See more

Company details

  1. Web Hosting Company
  2. Gaming service Provider

Written by the company

Hyper Layer provides top-tier digital services with a focus on performance. We offer game servers, web hosting, virtual servers, and domain registration, all ready for immediate use. Our game servers ensure speed and reliability for a seamless gaming experience. Our web hosting guarantees fast loading times and minimal downtime. Need a virtual server? We provide scalable solutions for your projects. Our domain registration service simplifies securing your online identity. Hyper Layer delivers high-performance digital solutions at affordable prices. Experience our services today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, efficient and affordable

Quick and helpful service. Had some trouble migrating server files and an admin helped me get it up and running faster than I've been helped at any place I've had servers before. The Server management portal could be a little more user friendly or perhaps I just missed a guide for it but other than that great service, great ping and unlike most things nowadays at a decent price.

August 8, 2022
Advertisement
Rated 4 out of 5 stars

edited review

Policy seems to be out there just to catch people. If you are not sure about your choice, find a different place to host your services.

edit: they let me change the game service at no cost

July 28, 2022
Hyper Layer  logo

Reply from Hyper Layer

Hi There

We apologise that you have not had a good experience with us.

on checkout we list in bold right below the checkout button that all orders placed after the 20th of the month will be billed for the remainder of the current month plus the following month in full. We also ask you to agree to our terms of service for every order that you place with us, our terms of service is publicly visible and you are more than welcome to read it before purchasing anything with us.

Our policy is not intended to catch anyone out but we cannot grant refunds to clients as they please, we have to enforce time limits.

Your query was that you rust server did not have enough players and was not busy, therefore you wanted a refund. If you had logged the cancellation and a ticket within 24 hours after purchase we would have granted a refund (which is in-line with our terms of service refund policy), but you requested the refund 3 days later.

You are more than welcome to switch to another game you can log a ticket with us and we can switch it for you.

Advertisement
Rated 5 out of 5 stars

Best service

Very helpful and engaging, the only gaming server service I could find that's actually doing what they are advertising.

Even made me a custom server, with no extra fees.

Really recommend them

June 10, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best Service Ever

We have been with Hyper Layer for a while now. Their support is absolutely great. Support tickets is always answered very quick, efficiently and friendly. Should Hyper Layer not host a certain service/game, they are more than willing to look into hosting it for you and add it to their already extensive library of "hosting games". If you have not already given Hyper Layer a try, do yourself a favor and do it. You will not regret it for a moment.

May 17, 2022
Unprompted review
Advertisement
Rated 4 out of 5 stars

Server Review

The start to the new server is great!
I have not had any issues and may even think of making the current server public for other likeminded players.

May 15, 2022
Advertisement
Rated 5 out of 5 stars

Good VPS Hosting

Their website layout is great. I use a VPS for my website and so far I am very pleased with the service. Fast setup and everything works out of the box. Thank you my friends.

March 27, 2022
Rated 4 out of 5 stars

Pretty good

The server deployment was incredibly quick. The server control panel is easy to understand and use however, my only complaint is that this panel does occasionally take awhile to load (I don't know if this is an issue on my end). Also the adding of pluggins is especially simple to understand thanks to guide.

March 17, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look