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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the quality of products received, frequently reporting items as broken, incomplete, or not as described, especially concerning vehicles and pallets of goods. Customers also expressed significant frustration with pricing, citing numerous hidden fees and additional charges that substantially increased the final cost beyond the initial bid. Some people were dissatisfied with the service, mentioning difficulties with registration and issues with item fulfillment or discrepancies in item descriptions. Reviewers also found the website ambiguous, particularly regarding terms and conditions and additional fees, which were often not clearly visible.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous. Many reviewers report receiving items that... See more

Website

Users describe ambiguous interactions with the website. While some consumers appreciate the platform for... See more

Price

Clients share negative opinions on price, consistently reporting excessive and unreasonable costs. Many... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Quality

Customers had negative experiences with quality. Many reviewers reported receiving broken, damaged, or used... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Difficult to deal with and terms and conditions partly hidden purchased an item for £250 and ended up with fees totalling over £800. So be careful, I have not been treated with contempt like this befo... See more

Rated 2 out of 5 stars

I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platfo... See more

Company replied

Rated 1 out of 5 stars

Be careful everyone if you’re buying a… Be careful everyone if you’re buying a vehicle from this auction, make sure you read the times and conditions because they some hidden cost could add up to qui... See more


Company details

  1. Online Auction Service
  2. Online Marketplace

Information provided by various external sources

Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought car for £10000 and on the end…

I bought car for £10000 and on the end have invoice for £18000 🙈£8000 extra charges this is joke

August 13, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Michal,

Thank you for taking the time to share your feedback. We understand how concerning it must be to see additional charges applied to your purchase, especially when they add up to such a significant amount.

Just to clarify, i-bidder.com provides the online platform where auctions take place, but the auctioneer is responsible for setting out and applying their own charges, fees, and terms.

We’re sorry to hear this has been your experience. If you’d like, please contact us at customersupport@i-bidder.com
for further assistance. We’ve also noted your feedback internally, as it helps us continue to work with auctioneers to improve transparency and bidder experience in the future.

Best regards,
The i-bidder Team

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Rated 5 out of 5 stars

I am so impressed with the customer…

I am so impressed with the customer service from The Jewellery Auction House Ltd….the response was immediate, Susan settled my issue and went above and beyond anyone I have had contact with. She really is a gem

August 6, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Karl,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience.

It’s always great to see excellent customer service recognised, and your comments will certainly be shared. We really appreciate you taking the time to share your experience and look forward to supporting you with future auctions.

Best regards,
The i-bidder Team

Rated 1 out of 5 stars

Shit no interesting from stuff

Shit no interesting from stuff. Just asking for payment

Products mostly broken 💔

July 30, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Moru,

Thank you for sharing your feedback. We’re sorry to hear that your experience was disappointing, particularly in relation to product quality and the payment process.

To clarify, i-bidder.com provides the online platform where auctions take place, while auctioneers are responsible for item descriptions, product condition, and fulfilment.

If you’d like, please contact us at customersupport@i-bidder.com
for further assistance. We’ve also logged your feedback internally, as it helps us continue working with auctioneers on best practices and to improve bidder experiences in the future.

Best regards,
The i-bidder Team

Rated 1 out of 5 stars

NEVER buy from them

NEVER buy from them. Bought a car off Cambridge auction. Please read description AND AUCTIONEER NOTES. Car in description was fine. Didn’t read the rest. Hidden at the bottom it said water leak and smoking. You would think this would be in the description but NO. Won for £3000. Overall paid £4655!!!! I thought being a solicitor was a hated job. These lot know how to cream off top.

July 28, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Asif,

Thank you for taking the time to share your feedback. We understand how frustrating it must feel when important details are only found within the auctioneer notes rather than the main description, and when the final costs add up to more than expected.

To clarify, i-bidder.com provides the online platform for auctions, while the auctioneer is responsible for item descriptions, auctioneer notes, and applying their own fees and charges.

We’re sorry to hear that your experience did not meet expectations. If you’d like, please contact us at customersupport@i-bidder.com for further assistance. We’ve also logged your comments internally, as they help us work with auctioneers on transparency and improving bidder confidence in the future.

Best regards,
The i-bidder Team

Rated 1 out of 5 stars

Platform for Auction Companies

Platform for Auction Companies
They are simply the platform and do not help in anyway when things go wrong.
They should be taken down - it's all to easy for people to feel that they can use the platform but there is no vetting process to ensure the integrity ( the quality of being honest and having strong moral principles) for those bidding

July 17, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Dawn,

Thank you for sharing your feedback. We understand your concerns about bidder protection and trust when using an online auction platform.

To clarify, i-bidder.com provides the technology for auctions to take place, while auctioneers are responsible for their own listings, item descriptions, and fulfilment. That said, we do monitor activity on our platform and take action where necessary to uphold marketplace standards and integrity.

We’re sorry to hear that your experience left you feeling unsupported. Please know that we take all feedback seriously and use it to continue working with auctioneers on best practices and improving bidder confidence. If you’d like, you can contact us at customersupport@i-bidder.com for further assistance.

Best regards,
The i-bidder Team

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Rated 1 out of 5 stars

Auction is a rip off

Auction is a rip off, pallet of returns had nothing of worth, supreme auctions should check before selling, was not a full pallet either only half a pallet, everything in there was damaged, pallet delivery quote at time of buying was then increased absolute con.

July 15, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Paul,

Thank you for sharing your experience. We understand how disappointing it must feel to receive items in poor condition, particularly when the pallet wasn’t as expected and delivery costs changed.

To clarify, i-bidder.com provides the online platform for auctions, while the auctioneer is responsible for describing items, managing fulfilment, and setting delivery arrangements.

We’re sorry to hear that your experience has not met expectations. If you’d like, please contact us at customersupport@i-bidder.com for further assistance. We’ve also logged your feedback internally, as it helps us continue working with auctioneers on best practices and to improve bidder experiences in the future.

Best regards,
The i-bidder Team

Rated 1 out of 5 stars

⚠️ SCAM ALERT

⚠️ SCAM ALERT – Brightwell Auctions Ltd (Company no. 16378734)
I almost lost £19,000 to this so-called auction company after bidding through the i-bidder.com platform. Here’s what happened:

- I won a car auction (Volvo XC90) listed by Brightwell Auctions Ltd via i-bidder.com
- I transferred £19,000 for the car and received an invoice marked “Paid”
- After 4 hours, they sent me a second invoice for over £10,000, claiming “Buyer's Premium”, extra VAT and storage fees
- I questioned the legitimacy of these fees — they began threatening with 6% daily penalties, and claimed I owed them more than £28,000
- They kept responding professionally and seemed legit at first — even had a bank account at Barclays — but all pressure was focused on forcing more payments
- Their Terms & Conditions are written in a predatory and abusive manner, making it nearly impossible for buyers to back out
- After reporting to my bank and providing all the evidence, they confirmed this was a well-executed scam and I received a full refund

I’ve reported them to:
- Action Fraud UK
- FCA (Financial Conduct Authority)
- Citizens Advice (Ref: CCA-1988607)
- Trading Standards
This company uses realistic documents, logos, VAT numbers, and even detailed invoices with Barclays Bank payment instructions — but it’s all a trap.

If you see Brightwell Auctions Ltd on any auction site, especially i-bidder, do not trust them and report immediately. I was lucky — many won’t be. All of it makes you feel it’s safe — but it’s a well-executed fraud.

Bank Fraud Reference: FRA64442
❌ i-bidder.com is also responsible:
• When I raised concerns about the seller, instead of helping, i-bidder suspended my account
• They claimed I was a “risk to future auctions” because Brightwell reported me
• This shows i-bidder protects scam sellers and punishes legitimate buyers who question suspicious activity

July 4, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Kaneki,

Thank you for taking the time to share your detailed experience. We completely understand how distressing and frustrating a situation like this must have been, particularly when large sums of money are involved.

To clarify, i-bidder.com provides the online platform where auctions are hosted, but the auctioneer is responsible for setting their terms, conditions, and charges, as well as managing transactions with bidders.

We’re sorry to hear about the difficulties you’ve faced and take feedback of this nature very seriously. If you haven’t already, please contact us directly at customersupport@i-bidder.com
so we can review this matter further and provide any support we’re able to. We have also logged your comments internally, as this helps us to continue working with auctioneers on best practices and improving bidder confidence across the marketplace.

Thank you again for raising your concerns.

Best regards,
The i-bidder Team

Rated 5 out of 5 stars

Includes most auction houses including…

Includes most auction houses including some overseas easy to understand

July 11, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Stuart,

Thank you for your kind feedback! We’re delighted to hear that you find i-bidder.com easy to use and that you enjoy the wide choice of auction houses available, including international ones.

Your comments are much appreciated and encourage us to keep improving the platform for all our bidders. We look forward to supporting you with future auctions.

Best regards,
The i-bidder Team

Rated 1 out of 5 stars

I always thought this company was…

I always thought this company was honest. I’m wrong. I always thought this company stood by their decision . I was wrong. Do yourself a favour? Don’t entertain this company because they Good company to do people with

July 7, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Leslie,

Thank you for sharing your feedback. We’re sorry to hear that your recent experience has left you feeling disappointed, especially as trust and transparency are so important when bidding online.

Just to clarify, i-bidder.com provides the online platform where auctions are hosted, while the auctioneer is responsible for managing the sale, including their own terms and conditions.

If you’d like, please contact us at customersupport@i-bidder.com for further assistance. We’ve also logged your comments internally, as feedback helps us continue working with auctioneers to improve bidder experiences in the future.

Best regards,
The i-bidder Team

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Rated 1 out of 5 stars

Avoid this is just a scam.

Avoid this is just a scam.
I really don't understand how this is not illegal.
I bought a pallet with tools from reputable dealer.
In the pallet was 2 ceramic sink both cracked,1 bathroom cabinet with mirror cracked and 46 toilet seats 21 was damaged 20 no fitins and 5 ok.
Price 120£ +vat+action fee.
Big scam avoid.

June 5, 2025
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Hi Constantin,

Thank you for taking the time to leave your review. We understand how frustrating it must be to receive damaged or incomplete items, especially when bidding in good faith.

To clarify, i-bidder.com provides the online platform for auctions, while the auctioneer is responsible for item descriptions, condition, and fulfilment.

We’re sorry to hear about your experience. If you’d like, please contact us at customersupport@i-bidder.com
for further assistance. We’ve also logged your feedback internally, as it helps us continue working with auctioneers to improve transparency and the overall bidder experience.

Best regards,
The i-bidder Team

Rated 1 out of 5 stars

Do not buy any vehicles from this…

Do not buy any vehicles from this “auction” site. They have an undisclosed reserve, their timed auctions are not exactly timed once ended they post the same listing again several times later. Their stock is usually disputed ownership stock which would be standing for years before sale. Look on other forums ex employees have whistleblowed that they have been bidding on listing. Take note and spend the little extra money else where

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Cambridgeshire auctions are scammers so…

Cambridgeshire auctions are scammers so be aware. i was charged £650 extra on hammer price of £1100, when the car was collected there were no forward gears the car had to be reversed onto the collection truck and the final repair bill was £4000. Preparing court notes as i write this.

April 8, 2025
Unprompted review
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Rated 4 out of 5 stars

Registering was very easy with i-bidder

Registering was very easy. No awkward questions
Just email and password required as well as payment method, name and address
Easy to log in . Excellent customer service. Answered all my questions. Just sometimes it's difficult to view all the lots and to remember upcoming auctions as they tell you about auctions happening a long time in the future.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID SCAMMERS!!!

AVOID SCAMMERS!!!! When I have won the lot they started to add VAT AND OTHER STUFF. Nearly £3.000 on top of the price I bidded with.
They stole £1.700 of me when I have cancelled as the car had engine light on and different mechanical issues.
Please don’t do the same mistake as me . I have learned my lesson. SCAMMERS THEY SHOULD BE REMOVED! AVOIDDDDD!!!!!⛔️⛔️

May 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought an item from Auction 247 via I…

Bought an item from Auction 247 via I bidder and was sent a different item to the one I bought. I was then told this can happen but it's an auction and there is no guarantees. Asked to return but wouldn't do it. So have reported them to fraud UK and various other similar agencies. Scammers!!

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

PLESE steer well clear of Select Assets Limited

The car I purchased at the Select Assets Ltd auction for £3500 ended up costing me £6480 with all the additional charges.
The Land Rover discovery sport shown in the photos was not the one I received. This car was the from the ministry of defence, there was a big dent in the boot that needs repaired, missing trim, holes in the roof and also a few ariels, the interior of the car was very poor with holes everywhere etc...they are lots of stickers and adhesive all over the car along. There was no V5 or number plates on the car and luckily I found the reg on a keyring,
I have not had the car tested yet to see if it is roadworthy.
I would strongly advise NOT to purchase a vehicle from this auction and don't know why i-bidder let them get away with these total scams in my opinion

May 27, 2025
Unprompted review

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