Poor communication and delivery
We commissioned this company to setup and deliver email marketing automation services after convincing us that they are the right company for this.
The setup was painful and it seemed they had not integrated with our ecommerce platform prior to us dealing with them. The communication was poor and the deliverables agreed were not provided in the timescale agreed.
At points it seemed they were unaware of what the deliverables were. A lot was promised beforehand and reviewing their company credentials and the way they conducted initial meetings e.g. conference calls with various people who claimed to be experts in the field you would expect delivery to match the expectation.
When this concern was raised, a refund was provided, nevertheless valuable time was wasted not to mention the lost revenue from potential marketing efforts.
Reply from I Com
Hi Niral,
I don't think this review is really very fair. We have installed the email automation system for other businesses operating on your e-commerce platform previously without problem. The problem we faced was that your developers, who were meant to do the work, were not up to adding the system. We volunteered to sort things out for you and do the integration work ourselves, at no charge, but your developers were not prepared to give us the access to your system that we needed to do the work.
Things did drag on, I think in part to your lack of availability, but also perhaps due to us not chasing enough to get things sorted out. ...for that, we hold our hands up.
It's a shame really as we had some great ideas that would have driven real value for you had we been able to work more effectively with your web developers.