Smart Rides UK Reviews 16

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Sporting Goods Store

Written by the company

We're an online electric scooter retailer based in Somerset, delivering nationwide.


Contact info

4.2

Great

TrustScore 4 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Amazing hero S8

I ordered the hero s8 800watt 16 ah and its amazing few scratches but it had got the wrong motor when it came 500w it shud be 800w
they said they will replace it never heard from them again so much for 12 month warranty still waiting for replacement can't get in contact with them they answered a few questions at the start but now nothing do not buy and if you do hope there's nothing wrong with it

September 6, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

V Satisfied Customer

Limited stock at the time and the only scooter that satisfied our requirements was an ex display model but this was in superb condition and was offered a great deal. Have had cause to enquire about an issue but the response was excellent and the fix was actually for a something we had inadvertently done ourselves to the scooter. Pleasure to deal with and very pleased with our purchase.

January 30, 2021
Smart Rides UK logo

Reply from Smart Rides UK

Hi Marc,
Thank you for the feedback, very much appreciated. 😊

Rated 5 out of 5 stars

Amazing product

Amazing product, love that it’s environmentally friendly and it’s a very good little run around! Would highly recommend!!

January 21, 2021
Unprompted review
Rated 5 out of 5 stars

Best present ever

Best present ever! I was sceptical at first, but actually so fun and also practical! The team have been really helpful with any questions and I’ll be sure to recommend!

January 20, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Over the moon!

Over the moon with my new scooter, considering getting another one for my partner. Great customer service, very knowledgable and helped with my many questions! Would not look for a scooter anywhere else. One very happy customer.

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

Ohh yeeeah!

Absolutely loving my new scooter, used to walk about 20 mins to work but with my new scooter I'm there in no time, perfect with these icy mornings. Not to mention I get extra time in bed cause my commute is shorter! Definitely recommend!

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Buzzzinn

Loving the scooter..... thinking of investing in another one for the misses .. cheers guys will be in touch soon !

January 13, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

100% recommend

100% recommend!
Very helpful and told me everything I needed to know. Love the scooter and definitely considering getting another one.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly team

Very happy with my new scooter, the 2 guys that helped me were friendly and not pushy at all which was nice.

January 12, 2021
Unprompted review
Smart Rides UK logo

Reply from Smart Rides UK

Thanks Alan. Enjoy your new ride 😃

Rated 4 out of 5 stars

Excellent professional team

Excellent professional team.

Before I purchased my electric scooter I was hesitant spending that kind of money on something I wasn’t experienced in. I emailed the team and they couldn’t have been more helpful and reassuring, which helped make my decision to place my order.

We now own x2 as my wife purchased one following testing mine, it was the friendly team/service helped Continue our custom.

I recently had a issue with my electric scooter (not I-scoot’s fault) but the professional manner and service they provided with helping me resolve the issue was amazing and because of this, I will continue my custom but also, highly recommend.

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

Great for getting around the city!

My job requires me to travel from client to client across the city of Bristol. Since lockdown and the return of congestion and traffic jams, I wanted a more eco friendly form of transport that didn't involve public transport. I discovered i-scooters and it has literally changed my life! It is great to use; goes fast enough to get me places; has a good battery life and is light and easy to transport.

July 22, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Bought 3 electric scooters now all…

Bought 3 electric scooters now all amazing! All very strong scooters , recently got the joyor F5+ Which is on for currently £649.99 on sale & words cant explain honestly..

All staff very polite & helpful.
Very good at replying & always happy to help!

Myself wouldn’t get electric scooters anywhere else! 5🌟

July 10, 2020
Unprompted review
Smart Rides UK logo

Reply from Smart Rides UK

Thank you Lewis, much appreciated. Glad you’re enjoying it

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look