Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
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Review summary
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Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
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I left a poor review on a recent purchase about a picture that I received that was not the mount I had ordered (realise now it was my fault!) These Old eyes, on a Tablet phone, no computer. I got it W... See more
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Company details
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Great art work ordered from Fy
Great art work ordered from Fy !
Quality canvas prints in beautiful designs and detail with quality frames.
General prints in picture frames are not as good looking aesthetically, for the price. But, if hung as a gallery wall they look better, but are still a little over priced in my opinion compared to the quality of a canvas print and the frames aren’t as good.
Over all I’m pleased with my purchases and Chloe in the customer care department has always been amazing and spot on with all her help and advice.
Highly recommended for canvas prints especially.
March 27, 2026
Unprompted review
Reply from Fy!
Hi Simon,
Thank you so much for your detailed and thoughtful review!
We’re really pleased to hear that you’re happy with your canvas prints and that you love the designs, detail, and overall quality. It’s also great to know that Chloe has been able to support you so well—we’ll be sure to pass along your kind words to her.
We truly appreciate your honest feedback regarding the framed prints as well. Insights like yours are incredibly valuable and help us continue improving our products and overall experience.
Thank you again for your recommendation. It means a lot to us. We hope to see you back again soon! 😊
Kind Regards,
Fy! Team
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I appreciate how helpful the Chloe was…
I appreciate how helpful the Chloe was in response to my order issue. She was understanding, thorough, and responded favorably to my request. I am excited to get artwork from fy! In the near future, just bummed with how the print appeared once enlarged with my most recent purchase. (I still love my past purchases.) Thank you for your help, Chloe!
March 26, 2026
Unprompted review
Reply from Fy!
Hi Danielle,
Thank you so much for your thoughtful review!
We’re really glad to hear that Chloe was able to support you so well. She’ll truly appreciate your kind words.
At the same time, we’re sorry to hear that the enlarged print didn’t meet your expectations. We completely understand how disappointing that can be, especially when you’ve had great experiences with your previous purchases. Your feedback is really valuable and helps us continue to improve.
We truly appreciate your continued support and are excited to have you shop with us again. Thank you again for taking the time to share your experience 😊
Kind Regards,
Fy! Team
Although i did not keep my print
Although i did not keep my print, the company was so easy to deal with when I asked to return it. They refunded my money immediately and told me to keep the print. I was quite impressed with the service. I would highly recommend this company
March 16, 2026
Unprompted review
Reply from Fy!
Hi Beverly
Thank you so much for your kind words!
We’re really glad to hear that you had a positive experience with our team. Making the return process simple and hassle-free is something we always aim for, so it’s great to know that this came through for you.
Your recommendation truly means a lot to us, and we hope to have the opportunity to impress you again in the future 😊
Kind Regards,
Fy! Team
Unfortunately my framed canvas showed…
Unfortunately my framed canvas showed up crooked, but I received an immediate response and refund . There was no back and forth, just a very pleasant experience in which FY! customer service helped me immediately without any pushback. Besides this issue, I have always had my items show up on time and undamaged. Very solid experience every time, no matter what the situation.
March 17, 2026
Unprompted review
Reply from Fy!
Hi Marjorie
Thank you so much for your thoughtful review!
We’re really sorry to hear that your framed canvas arrived crooked, but we’re glad our team could step in quickly and resolve things for you without any hassle. It’s great to know you had a smooth and positive experience despite the issue.
We truly appreciate your continued support and are pleased to hear that your orders have otherwise arrived on time and in perfect condition. Thanks again for your trust in us!
Kind Regards,
Fy! Team
Print is vibrant/frame is sturdy and…
Print is vibrant/frame is sturdy and just what I was looking for. Customer service was top notch.
March 9, 2026
Unprompted review
Reply from Fy!
Hi Jess,
Thank you so much for your wonderful review!
We’re really glad to hear that the print and frame met your expectations and that everything was just what you were looking for. It’s especially great to know that you had a positive experience with our customer service as well.
We truly appreciate your support and hope you enjoy your artwork for a long time to come!
Kind Regards,
Fy! Team
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Great customer service.
Needed customer service help on image sizes etc… and got a perfect, rapid and detailed response.
March 11, 2026
Unprompted review
Reply from Fy!
Hi Jules,
Thank you for your kind words!
We’re really pleased to hear that our team could assist you quickly and provide the detailed guidance you needed with image sizes. It’s great to know you had a smooth experience.
If you ever need anything else, we’re always here to help!
Cheers
Fy! team
It took me a long time to choose a…
It took me a long time to choose a print, but im so pleased with it, great quality and as it was a gift, I was pleased to had it over
February 23, 2026
Reply from Fy!
Hi Mrs Lorna
Thank you for your lovely review!
We know choosing the perfect print can take time, so we’re really glad to hear it was worth it and that you’re pleased with the quality. It’s especially nice to know it made a great gift, too.
We truly appreciate your support and hope to see you again soon!
Cheers
Fy! Team
Excellent Customer Service
USPS lost my art print and Chloe from customer service did an excellent job of taking care of this matter for me. She sent a replacement print and kept me updated on all details. She responded to my emails very quickly and was very kind.
March 9, 2026
Unprompted review
Reply from Fy!
Hello Jessica
Thank you for your wonderful review!
We’re really sorry to hear that your original print was lost in transit, but we’re so pleased Chloe was able to step in and take care of everything for you. We’ll be sure to pass along your kind words to her. She’ll be delighted to hear them.
It’s great to know you felt supported throughout the process and kept well informed. We truly appreciate your patience and your support!
Kind Regards
Fy! Team
Great art and great service
Firstly, I love the art, I love the image and when it arrived damaged, I was disappointed but Chloe and the Fy help team immediately responded and answered my emails and replied with a new order#. So overall, I already owned a piece from Fy! And this was my second and I love it and they really had great customer service!
March 12, 2026
Unprompted review
Reply from Fy!
Hi Lindsay
Thank you so much for your thoughtful review!
We’re really glad to hear that you love the artwork and that it continues to meet your expectations. We’re sorry that your recent order arrived damaged, but it’s great to know Chloe and the team were able to respond quickly and get a replacement sorted for you.
It means a lot that you’ve chosen us again for your second piece, and we truly appreciate your continued support. We hope you enjoy your artwork for years to come!
Best Regards
Fy! Team
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Reply from Fy!
Hi Giulia
Thank you for your kind words!
We’re really glad to hear you had an excellent experience. We truly appreciate your support and hope to see you again soon!
Kind Regards
Fy! Team
Absolutely stunning and great customer…
Absolutely stunning and great customer service too.
March 12, 2026
Unprompted review
Reply from Fy!
Hi Jenny
Thank you so much for your kind words!
We’re delighted to hear that you found the artwork absolutely stunning and that you had a great experience with our customer service as well.
We truly appreciate your support and hope to see you again soon!
Best Regards
Fy! Team
Excellent customer support
I have had a wonderful experience with Fy! and Chloe in the customer support team. I received a framed print that had a different border than described. Chloe was amazing at understanding what had happened, she was super quick with responses, and I couldn't be happier with the outcome!! Thank you, so very much to both Chloe and Fy! Customer satisfaction was at the centre of our correspondence, and it was greatly appreciated!!
February 26, 2026
Unprompted review
Reply from Fy!
Hi Elise,
Thank you so much for your kind words!
We're delighted to hear that you had a wonderful experience with Fy! and that Chloe was able to assist you quickly and effectively. We’re sorry for the mix-up with the border on your framed print, but it’s great to know Chloe helped resolve the issue and made things right for you.
Customer satisfaction is always at the heart of what we do, so your feedback truly means a lot to us. We hope you’re enjoying your print, and we’d love to see you back at Fy! again soon!
Kind Regards
Fy! Team
Reply from Fy!
Hi Rebecca,
Thank you for your lovely review! We're so pleased to hear that you enjoyed the variety of artworks available and that you were happy with the quality and fast delivery.
It’s always great to know our customers are having a positive experience with Fy!. We hope you enjoy your artwork and look forward to seeing you back again soon!
Best,
Fy! Team
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Really good experience with iamfy
Really good experience using the website, lots of beautiful artwork to choose from. Great customer service.
March 2, 2026
Unprompted review
Reply from Fy!
Hi Charlotte
Thank you for your lovely feedback! We're so glad to hear you had a really good experience using the Fy! website and enjoyed exploring the wide range of beautiful artwork available.
It's also wonderful to know that our customer service made a positive impression. We truly appreciate your support and hope to see you back at Fy! again soon!
Kind Regards,
Fy! Team
Disco orange
Easy to use site .Good communication re delivery. Safely packaged . Although as it was in a tube I did have to iron a couple of creases out before hanging!!
Lovely quality , nice bright colours.
February 23, 2026
Reply from Fy!
Hi Lyn,
Thank you for your thoughtful review! We're so pleased to hear that you found the site easy to use and appreciated the delivery updates and secure packaging.
Our unframed prints are rolled and shipped in tubes to protect them during transit, though this can sometimes cause slight creases when first unrolled. We're glad you were able to smooth them out and that you're enjoying the lovely quality and bright colours of your Disco Orange print.
We hope it adds a vibrant touch to your space, and we’d love to welcome you back to Fy! again soon!
Best,
Fy! Team
Beautiful vibrant colours in the…
Beautiful vibrant colours in the Hydrangeas piece I ordered which arrived quickly and well packaged.
February 23, 2026
Reply from Fy!
Hi Maura,
Thank you for your lovely review! We're so pleased to hear you found the site easy to use and that the delivery communication and packaging met your expectations.
As our unframed prints are carefully rolled and sent in tubes to keep them protected during transit, they can occasionally have slight creases when first unrolled. We're glad to hear you were able to smooth them out and that you're enjoying the bright colours and lovely quality of your Disco Orange print.
We hope it brings a vibrant touch to your space and look forward to welcoming you back to Fy! again soon!
Kind Regards,
Fy! Team
Excellent service
Excellent service, picture arrived quickly, lovely frame and easy to hang up
February 23, 2026
Reply from Fy!
Hi Brett,
Thank you for your wonderful review! We're delighted to hear that your picture arrived quickly and that you’re pleased with the frame and how easy it was to hang.
It’s great to know you had an excellent experience with our service. We hope your new artwork looks fantastic in your space, and we’d love to see you back at Fy! again soon!
Kind Regards,
Fy! Team
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Fantastic quality product
Fantastic quality product, secure packaging and fast shipping.
February 23, 2026
Reply from Fy!
Hi Marni,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re happy with the quality of your product and that it arrived securely packaged and quickly. We put a lot of care into every stage — from production to delivery, so it truly means a lot to know it shows.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind Regards,
Fy Team
I found the perfect print
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, another print was ordered for me by Chloe. No hassle, super friendly service, and a really lovely print. I appreciate everything.
February 24, 2026
Unprompted review
Reply from Fy!
Hi Jenny,
Thank you so much for sharing your experience.
We’re so sorry to hear your print arrived damaged. That’s always disappointing, especially when you’ve found the perfect piece. But we’re really pleased we could put things right quickly for you. Chloe will be delighted to hear your kind words!
It means a lot to know you found the process hassle-free and enjoyed the friendly service. Most importantly, we’re thrilled that you now have your lovely print safely with you.
Thank you again for your patience and support. We truly appreciate it.
Thanks
Fy! Team
Outstanding customer service
I ordered a print and it was unfortunately sent to my previous address 20 minutes away. I contacted Fy! Via email and received an immediate response with several follow up emails in an attempt to troubleshoot. I was able to get one of my neighbors to intercept the package, but I couldn’t be more impressed by the communication and customer service. I’m very happy with the product as well.
February 21, 2026
Unprompted review
Reply from Fy!
Hi Lauren,
Thank you so much for taking the time to share this.
We’re sorry to hear that the print was sent to your previous address; that must have been stressful. However, we’re glad it was safely intercepted in the end. It’s great to know our team’s quick responses and follow-ups helped during the situation.
Clear communication is incredibly important to us, so your kind words truly mean a lot. We’re delighted to hear that you’re very happy with the print itself as well.
Thank you again for your support. We’d love to help you find your next perfect piece whenever you’re ready.
Kind Regards,
Fy! Team
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