This book is has such gentle message in it. It is good to bring the content of this book to story time for children. The best part was in the end where you are giving reader conclusions by asking t... See more
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If there was a worse rating than one star I would choose it. Interesting how many of the positive reviews are five star. Insane experience with Robin. The MO of the company seems to be to delay. O... See more
Ordered a t shirt in 2X but it is way too small and unfortunately doesn't come any bigger. It is 100% cotton and would probably shrink down to about a medium! I sent an email 3 days ago to customer... See more
Bad experience, ordered a shirt March 20th and today is April 5th ... never received!! I ask for details and was given a generic tracking number that showed incorrect information. Tracking states it w... See more
Company replied
Company details
Information provided by various external sources
Shop premium quality superhero clothes including superhero compression shirts & leggings. Unleash your alter ego and workout like a hero! 50% SALE+FREE SHIPPING
Contact info
Radisson Plaza 1, 10801, New Rochelle, United States
- iamsuperhero.com
2.2
Poor
206 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted to purchase 5 shirts
I wanted to purchase 5 shirts, but purchased 1 to see the fit and quality. The fit was off by two sizes, and that was cool but the back and forth with their "help" personel "Robin", was not what this company advertises regarding returns. First, I got a shirt in color that I ordered to be in black and white. Then it was 2 sizes off. I actually have about 7 compression shirts from other manufacturers, so I am pretty familiar with compression shirts. Robin emailed explaining that I am stuck with the colored shirt, but I can return it because of the size descrepincy. But their website clearly says to "not return it from the original address on the package, but I am still waiting on a return address from the company to send it. The item came from China, and took about 4 weeks to arrive in Decatur, GA. And now it has been a few days already on the return part. I will not purchase again from this company.
July 14, 2018
Unprompted review
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T shirt way too small - no response from customer service in 3 days!
Ordered a t shirt in 2X but it is way too small and unfortunately doesn't come any bigger. It is 100% cotton and would probably shrink down to about a medium! I sent an email 3 days ago to customer service about returning and refund and I haven't heard anything! I paid nearly $25 and now I am being ignored! Needless to say I am not one of their over 200K happy customers!
June 16, 2018
Unprompted review
Looks great
Great for the gym! Feels amazing and looks great! Choose a size up or two! Highly recommend!
June 12, 2018
Unprompted review
Niice!
I love their stuff and the shipping time took even less than expected.
June 8, 2018
Unprompted review
Horrible company
Horrible company. If you order any item, expect to wait and wait and wait. Their products are shipped from China and take forever to arrive. Beyond that, their products are all non-refundable due to every, single, item being "on sale". And wouldn't you know, their return policy states they do not accept returns for items "On Sale". Expect to get screwed.
May 27, 2018
Unprompted review
Reply from ME SUPERHERO
Hi Donald,
Based on our records, we have received your order on May 10th and it was processed and sent out for shipping on May 12 and you have received it on May 22nd which is within communicated shipping time for your region which is 5-15 days from shipping date as explained in all of the relevant sections of our webshop (shipping tab on all of the product pages, help/faq section, shipping confirmation email etc.).
Also, any of the purchases is refundable with valid reason with or without being on sale as we are not in business of screwing people or anything like that which can be testified by more that 200k of our happy customers so far.
Kind regards,
Robin
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Great customer service
I have bought many shirts from this site and they have the best customer service you could ask for! Highly recommended!
May 26, 2018
Unprompted review
SCAM WEBSITE!
This really sucks I bought my shirt April 28th, got a message that it was sent from China on May 8th, and haven't heard back since. I tried emailing the hidden email they have on there website and still nothing. Im making sure I get my money back with my bank this Friday, and making it a mission to let everyone know this website is a scam!
May 24, 2018
Unprompted review
Reply from ME SUPERHERO
Hi Jose,
Based on our records and tracking code status you have received your order although with a slightly longer then typical shipping time we communicate caused by USPS for some strange reason. During every step of your order, from order confirmation to order shipping and delivery email you were automatically emailed to the email address you have entered during the checkout and if you didn't receive it perhaps it ended up in your spam folder or it was incorrectly entered?
Kind regards,
Robin
I purchased a shirt on May 8th but have…
I purchased a shirt on May 8th but have not gotten a single email or anything from Iamsuperhero. It is now May 21st and I still haven't gotten anything. I'm afraid I was ripped off. Very disappointing
May 22, 2018
Unprompted review
Reply from ME SUPERHERO
Hi Austin,
Based on our records, we have received your order on May 8h and it was processed and sent out for shipping on May 11 and you have received it on May 23 based on the tracking code status which is well within communicated typical shipping time for your region of 5-15 days from shipping date as explained in all of the relevant sections of our webshop (shipping tab on all of the product pages, help/faq section, shipping confirmation email etc.).
Kind regards,
Robin
Ordered a shirt on April 3rd
Ordered a shirt on April 3rd. It’s now May 9th. They claim it’s been sent already but who knows. Never doing business with this company again.
May 9, 2018
Unprompted review
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Great design
Great designed shirts, fit nicely and are a great piece to work out in!
May 8, 2018
Unprompted review
Fits perfectly
Shirt fits perfectly. Great for the gym. Or underneath my duty shirt. Love it!
May 8, 2018
Unprompted review
I generally like their products and…
I generally like their products and would rate their quality as a four out of five, but their customer service is awful. I recently ordered two shirts in one size and after waiting six weeks (yes, they are coming from China and apparently come by boat about once a month) got both shirts in the wrong size. After going back and forth with customer service, they asked me to send them the shirts (at my own expense) and they would send replacements. Ridiculous.
May 8, 2018
Unprompted review
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Love it!
Love the shirts and all my supporters of my football love it also including my clients at my job
May 4, 2018
Unprompted review
Nice products
Nice product and good quality, can recommend for sure! The only ""complain"" was they mixed the
Dragon Ball and Naruto style for one product but fixed it in an hour after letting them know :)
April 12, 2018
Unprompted review
worst company!
worst company!! No communication ... They state they are a US based company but it will take almost 2 months to get your item you order because its from CHINA!!!!! never will respond back to my e-mails.. no phone number to call!!!
I would appreciate if someone could call me or email me back. I haven’t emailed every day and no response at all for days!
UPDATE* they won’t call me or email back. I wrote them on Facebook and they show it marked as read but no response
April 6, 2018
Unprompted review
Reply from ME SUPERHERO
Hi Heather,
Based on our records you have made your order on Feb 27th and it was processed and sent out for shipping on March 1st.
Although the typical shipping time for your region is 5-15 business days from shipping date as communicated in relevant sections of our webshop, for some reason it took longer than expected as USPS played ping pong with your order once it arrived for more than 7 days which didn't help but in total the delivery time was much less than 2 months as you stated. That is unfortunately out of our control but we have already contacted USPS and asked for an explanation.
You have purchased the item on sale and also used 15% off discount code on top where on your request we have also additionally refunded you additional 5% OFF making it in total 20% discount as a small sign of an apology for the inconvenience caused so we really believe calling us worst company is far from true but we can understand your reaction and apologise once again.
Additionally, we are happy to provide transparently our past correspondence.
Kind regards
Buyer Beware. They don't tell you upfront that they ship from China
This site touts they are US based but their orders ship from China. There was no mention of this when I placed my order. I did just find it buried in their help section but that doesn't do any good now. I often order from China but I know what I am getting into. This site is very misleading and because of that I have missed the occasion I bought the shirt for! I ordered it on March 20, and it didn't ship until the 24th. It is now April 6. The tracking doesn't show it has arrived in the US yet. I won't be doing business here again. Not a happy superhero here.....
April 6, 2018
Unprompted review
Reply from ME SUPERHERO
Hi Stephanie,
Without your order number we cannot tell you more details on your order but you are always welcome to contact our customer support which will promptly provide you with all the relevant info. Based on the name Stefanie Brawner we cannot find any order made but perhaps you have used a different name when making the order.
What I can tell you is that if you made order on March 20th, your order was processed and shipped out typically in 1-5 days and the typical shipping time for your region is 5-15 business days from shipping date as communicated in all of the relevant sections of our webshop mainly being:
- shipping tab on all of the product pages
- help/faq section
- order shipment confirmation
- etc.
We are indeed an USA based company but as explained in relevant sections we work with several dozen different manufacturers across the globe in order to provide such a wide range of apparel items (1000+ in many variations) and we are not able to store them all locally.
We store and ship locally only best selling items which are currently being restocked after a big sale and should be available for ordering with 1-5 days of shipping time depending on the shipment method selected for the USA and the same applies for international orders.
Kind regards,
Robin
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Dont waste your money here
Bad experience, ordered a shirt March 20th and today is April 5th ... never received!! I ask for details and was given a generic tracking number that showed incorrect information. Tracking states it would arrive to me today , but showed it was in Illinois. I live in Houston so pretty sure its not arriving here. They say they’re us based , but product comes from China.
April 6, 2018
Unprompted review
Reply from ME SUPERHERO
Hi Rich,
Without your order number we cannot tell you more details on your order but you are always welcome to contact our customer support which will promptly provide you with all the relevant info.
What I can tell you is that if you made order on March 20th, your order was processed and shipped out typically in 1-3 days and the typical shipping time for your region is 5-15 days from shipping date as communicated in all of the relevant sections of our webshop mainly being:
- shipping tab on all of the product pages
- help/faq section
- order shipment confirmation
- etc.
We are indeed an USA based company but as explained in relevant sections we work with several dozen different manufacturers across the globe in order to provide such a wide range of apparel items (1000+ in many variations) and we are not able to store them all locally.
We store and ship locally only best selling items which are currently being restocked after a big sale and should be available for ordering with 1-5 shipping time depending on the shipment method selected for the USA and the same applies for international orders.
Regarding your order tracking status, the order is being delivered to you by USPS so in case of any questions you are welcome to contact them and they should provide you with more info on item location and in case of any issues you are welcome to contact our customer support and we will help in any way we can.
Kind regards,
Robin
terrible experience- this is NOT USA…
terrible experience- this is NOT USA based company. The laptop from which they order their products from(china) is the only thing based in the USA. Their email response is generic and useless. I have asked them to cancel my order and refund my money ( i have yet to receive product 3 weeks later) Im so aggravated. warning all of my friends and family. THIS IS NOT A USA BASED COMPANY.
March 14, 2018
Unprompted review
Reply from ME SUPERHERO
Hi Christina,
We are indeed an USA based company which can be verified and we can send you more info as evidence if needed.
Also, as we mention in all relevant sections of our webshop (help/faq section, about us, shipping tab on all of the product pages etc.) we work with several dozen of manufacturers in order to provide the best possible choice of superhero apparel.
Currently we offer more than 1000+ different items in many variations each and cannot store them all locally.
That is the reason why we communicate in all relevant places the typical shipping times for different regions.
We have received your order on March 2nd, it was processed and sent out for shipping on March 6th and is in transit and that is the reason why cannot cancel it at this point which is also explained on all relevant places in our webshop (help/faq, return & refund policy etc.).
Your order is on the way and the typical shipping time is 5-15 business days from shipping date as communicated.
Kind regards,
Robin
WORST EXPERIENCE EVER ONLINE BUYING
WORST EXPERIENCE EVER ONLINE BUYING. FOLLOWED PRINTED GUIDLINES ON WEBSITE FOR A REFUND BECAUSE ITEMS NOT FITTING MY BODY CORRECTLY....4 Times runaround.... policy on REFUND IS A LYE ... DISHONEST & FRAUDULANT CUSTOMER POLICY ....Keep being told only exchange possible >Which is a contradiction of their website printed policy.......RUN FROM THIS RETAILER....
February 11, 2018
Unprompted review
Reply from ME SUPERHERO
Hi there,
Through out our webshop we mention on several places that we recommend ordering a best size fit based on the size chart for any of the products and we cannot take a responsibility for not looking at the size chart in order to get a properly sized item.
On the other size, even when that happens our return & exchange policy is clear and we are ready to exchange your item for free either for the same item but in correct size or for any other item within the same price range and that's exactly what our customer support agent offered you.
The offer is still valid of course and if you decide to take it at any point all you have to do is reply to one of the messages from correspondence with our customer support.
Kind regards
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