Immigration Advice Service Reviews 

4,661
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and deep knowledge, which simplifies complex processes. Many people highlight the excellent service and support, often leading to successful outcomes and a significantly less stressful experience. However, some customers noted issues with communication and response times, citing delays in replies or unanswered emails. A few others felt the advice lacked depth or was not tailored, and some experienced caseworkers being late or unresponsive. Additionally, some reviewers found consultation costs high relative to the value received.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, reliability, and... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and responsiveness of... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers experiencing significant... See more

Price

People report ambiguous experiences with price, with many customers expressing dissatisfaction, citing high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more

Company replied

Rated 4 out of 5 stars

IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more

Company replied

Rated 5 out of 5 stars

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more

Company replied

Rated 5 out of 5 stars

I can't thank Deepak Braich enough! I came to the IAS for help with my partner visa, and what could have been a really stressful process turned out to be so much easier with his help. He was alw... See more

Company replied


Company details

  1. Immigration Attorney
  2. Law Firm
  3. Public Defender's Office

Information provided by various external sources

IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(4,661)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

With IAS, My Dream Came Through.

With IAS, My Dream Came Through.
From the moment I first got interviewed concerning my matter, to effecting the recommendations, obtaining an easy payment plan, being allocated, meeting and being supported by one of the most wonderful, warm, and indefatigable advocate and case worker: SHIN LIM.
I make bold to say this organisation is good, and very safe to engage with by all. Please keep up the good works.

April 22, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Florence,

Thank you for taking the time to leave us a review, I have shared the feedback for Shin Lim with our team internally, it is great to see that you recognize our hard work and dedication.

Kind Regards,
Kaine
Immigration Advice Service

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Rated 5 out of 5 stars

My experience was very positive

My experience was very positive. They are great professionals and will always advise you based on what are your real chances. I am so grateful to them, specially my caseworker Mariam Adebayo. She was always on top of everything and made the right decisions on what to do to be successful with my visa.
Thanks so much !

June 4, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Maria,

Thanks you for taking the time to leave us a review, we're really pleased that we lived up to the high standards we set and that you had a great service.

I will pass this feedback onto Mariam and her supervisor.

Kind Regards,
Kaine
Immigration Advice Service

Rated 5 out of 5 stars

Excellent advice and service from…

Excellent advice and service from Reina.my visa are successful I am happy with it.

August 28, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Aranya,

Thank you for taking the time to leave IAS a review.

Congratulations on your successful visa! I am glad to hear Reina was able to assist you.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Alev Destan

Alev Destan
Immigration Caseworker

Under the Direct Supervision of Eyram Osei-Agyemang

The level of professionalism was indeed beyond expectations.

Polite, friendly, kind, understanding, knowledgeable, easy to work with, comfortable warmth in conversations.

If I have to do it all over I would and recommend IAS .

Once again many thanks for what you all have done for me.

May 2, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Richard,


Thank you for taking the time to leave a review.

It is great to hear that Alev has been able to assist you and that you would recommend IAS!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

Having used immigration services…

Having used immigration services previously found the responses slow and somewhat disjointed, whereby I needed to push for replies.
I would respectfully suggest it may be prudent to do a little more research prior to engaging 'IAS'.

April 29, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Marco,

Thank you for taking the time to leave a review and I am sorry to hear of your issues.

I have passed your comments onto the relevant departments as guidance to improve our services moving forward.

We wish you all the best in your future immigration endeavours.

Kind Regards,
Lauren Jones
Immigration Advice Service

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Rated 5 out of 5 stars

Outstanding Legal Support



Outstanding Legal Support – Highly Recommended!
I cannot speak highly enough of the exceptional service I received from Kinza Malik and their team throughout my case. From the very beginning,she displayed a level of professionalism, expertise, and dedication that immediately put my mind at ease. Every step of the process was clearly explained, and I always felt that I was in capable hands.
What truly set Kinza apart was the personal care and attention to detail given to my case.She took the time to understand my situation fully, answered all my questions with patience, and ensured I felt supported at every stage. The communication was prompt and thorough, and I always knew where I stood.
Thanks to Kinza Malik’s hard work and guidance, I was able to achieve a favorable outcome, and I’m incredibly grateful for all the effort put in. I highly recommend her to anyone in need of legal support – She truly go above and beyond!

April 23, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Barzan,

Thank you for leaving a review.

It is fantastic to hear of your experience with Kinza and that they have been able to assist you! I will be sure to pass on your comments to them.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Great Service

I recently applied for a Sponsorship Licence and issued a Certificate of Sponsorship. The process was made simple by Mariam's professionalism, all applications were granted at the first attempt. I can highly recommend.

April 14, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Rob,

Thank you for leaving IAS a review.

It is great to hear that Mariam was able to assist you and that you would highly recommend!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

Avoid at All Costs – IAS Will Cost You More Than Just Money


If I could give IAS Immigration Advice Service zero stars, I would. It has taken my partner and l two years to finally write this review because of the severe trauma and health issues we suffered due to their horrific service.

Our experience with IAS was nothing short of a nightmare. The service we requested took an unbelievable three years to be completed, causing immense stress, anxiety, and health problems—so much so that my partner fell seriously ill to the point where she has now been diagnosed with fibromyalgia and other serious diagnosis.

Communication? Terrible.

We constantly had to chase them, calling over and over, only to be met with useless agents who could never provide answers. Our assigned lawyer was rarely available, and when we were in desperate need of help, we were left completely in the dark—hopeless and abandoned.

The company is apparently run by two ruthless lawyers who seem more interested in draining your finances than actually helping you. After paying another significant amount of money, they kept asking for more, while delivering no results.

Emails were answered late, if at all. There was constant miscommunication, and they worked like clueless amateurs. We ended up doing most of the work ourselves, despite paying them for professional assistance.

For the sake of your mental and physical health, avoid IAS at all costs. No one deserves the stress, frustration, and suffering that this company will put you through.

April 14, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Arnold,

Thank you for your review and I am very sorry that you were unhappy with the services provided to you.

I understand a full response has been provided internally to your complaints and a resolution was provided, please see the response provided again as below.

Having considered the facts of the matter your complaint was not upheld. All the necessary work was carried out based with regular communication between you and the caseworker. There had been no mishandling of your case. Both caseworkers advised you on why your application had been refused and what further action could be undertaken by the IAS to assist you further – at an additional cost.

Both caseworkers had advised that they provided you with a professional and supportive service and the compliance team concluded that they were very professional in their conduct.

I am sorry that you did not get the outcome you were hoping for, however the services provided by IAS were appropriate and in line with our policies.

We wish you all the best in any future immigration endeavours.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

5* would recommend

My husband and I worked with Jonathan Brown and Laura Christian for our Spousal visa application for the UK. From start to finish they were both great. Jonathan was always on hand to answer our questions very quickly, and even working across different time zones we got everything done. We went for the full service and the advice/ assistance they offered was great, we really couldn’t have got the visa approved without them.

April 7, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Sophie,

Thank you for leaving a review.

I am pleased to hear that both Jonathan and Laura have been able to assist you with your Spousal Visa. I will be sure to pass your feedback onto them.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

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Rated 5 out of 5 stars

Excellent service from Ann Hua-Roach…

Excellent service from Ann Hua-Roach with the issue of a CoS and Skilled worker visa application.

April 4, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Marina,

Thank you for leaving a review.

It is fantastic to hear that Ann was able to assist you with the issue of a CoS and Skilled Worker visa application.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

Thanks to Mr Abdul Mutee and IAS for excellent support

Mr Abdul Mutee supported me as the
Immigration Caseworker for both my application for Indefinite Leave to Remain and Citizenship and I am really grateful for his support. Working with Mr Mutee could not have been easier; he is very thorough, professional, and communicative through the process and put me at ease through the maze of UK immigration. Mr Mutee went above and beyond and was so supportive. I would definitely recommended IAS

February 28, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Em,

Thank you for taking the time to leave a review.

It is great to hear that Abdul was able to assist you and that you found him thorough, professional and supportive throughout the process! It is also fantastic to hear that you would recommend IAS!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

John

I used IAS to assist me with applying for a family visa, and I found they had a very professional manner to my situation. I would especially like to thank Mariam Adebayo, who was my caseworker, for her experienced support throughout the application process.

March 29, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear John,


Thank you for leaving a review.

It is amazing to hear that Mariam was able to assist you with your Family Visa application.

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

I tried to reschedule a meeting I…

I tried to reschedule a meeting I missed. They never responded my emails when I tried to reschedule so I had to call them, when I did, they said they would get back to me and never did. Each person whom I spoke on the phone told me a different story about their refund policy and I lost 100 pounds eventually. I had called them three times, emailed them three times before I gave up.

December 19, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Hyosun,

Thank you for taking the time to leave a review.

Upon further inspection I note that you were booked in for a session with one of our advisors on 10/12/24 at 2PM. Unfortunately, you missed this session, despite all confirmation and reminder emails sent via our systems showing as opened by you, and did not contact us with reasoning for this no show until 19/12/24.

You were advised that you would need to rebook the session and pay a few fee, which is in line with our rescheduling policy which can be found on our website.

We are sorry that we were not able to assist you, however IAS followed correct procedures as outlined: If an advice session is not attended within 10 minutes of the start time, missed, or rescheduled within an hour of the set start time, the full fee for a new session must be paid to arrange a new time and date.

We wish you all the best in future.

Kind Regards,
Lauren Jones
Immigration Advice Service

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Rated 5 out of 5 stars

Immigration Advice Service to me was an…

I’ve had an amazing experience with Immigration Advice Service, and I especially want to thank Clare Dunne for her incredible support and professionalism. My experience with her and the team was absolutely fantastic. From start to finish, they were professional, knowledgeable, and genuinely supportive.
The team guided me through every step of my process, making what could have been a stressful situation feel smooth and manageable. Everything was clearly explained, ensuring I understood my options, and they were always responsive to my needs.

Thanks to their dedication and expertise, I’ve had a successful outcome, and I couldn’t be more grateful. I highly recommend Clare Dunne and the Immigration Advice Service to anyone in need of immigration help.

March 24, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Aymen,


Thank you for taking the time to leave a review.

It is great to hear of your amazing experience of working with Clare and IAS! I will be sure to pass on your kind feedback to Clare! It is also fantastic to hear you would highly recommend!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

Rated 1 out of 5 stars

Deceptive! No mention of a "deposit" when they collected my consultation fee

I found them to be deceptive. I paid for a consultation with a solicitor. The next appointment was 3 weeks out. I ended up getting the information from another solicitor (for free) so I called them 10 days before my consultation and they told me I would receive a partial refund. When I asked why they said that part of my payment included a non-refundable deposit. I fought it because they NEVER INFORMED ME of any such thing when they took my payment over the phone. For this reason, I would NOT trust this company. They are solicitors and they should be way more trustworthy than this! Don't companies HAVE TO DISCLOSE such a thing at the time of payment?

March 5, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Chris,

Thank you for taking the time to leave a review and I am sorry that you were not satisfied with the services you received.

I had requested additional information from you to look into this further and unfortunately did not receive a response.

I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 1 out of 5 stars

Listen to the 1 star reviews

Listen to the 1 star reviews. These people aren't serious and only out to take your money, once they have your money you will see an instant shift in how you're treated. I wish I had before me and my partner even contacted them. The 5 star reviews must have been bought. Look up their reviews on reddit, you'll see no one has anything good to say about them.

May 21, 2024
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for taking the time to leave a review and I am sorry that you were not satisfied with the services you received.

I had requested additional information from you to look into this further and unfortunately did not receive a response.

I am unable to locate your file based on the information provided here, so if you could please contact us at customerservice@iasuk.org.uk I will then be able to investigate further and provide you a detailed response.

Kind Regards,
Lauren Jones
Immigration Advice Service

Rated 5 out of 5 stars

Excellent advice and service

We were applying for my baby's right of abode visa from India back to the UK. We used IAS and they were fantastic, professional service, excellent advice, prompt responses and made the process simple and smooth for us. We would thoroughly recommend this service and a special mention to Mariam Adebayo who was our case worker.

March 21, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Bhavesh,


Thank you for leaving IAS a review.

We are pleased to hear that Mariam was able to assist you with applying for your baby's Right of Abode. It is also amazing to hear you would recommend the service of IAS!

We wish you all the best in your future immigration journey!

Kind Regards,
Michaela
Immigration Advice Service

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Rated 5 out of 5 stars

Exceptional Immigration Advice – Highly Recommend!

I had an initial consultation with Dina Modi this morning regarding an immigration issue, and she was excellent. She was extremely accurate, precise, and knowledgeable, explaining complex information in a clear and straightforward manner. Her professionalism and attention to detail gave me great confidence in my next steps. I would highly recommend her to anyone in need of expert immigration advice!

March 19, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Matteo,


Thank you for leaving a review.

I am happy to hear that Dina was able to advise you and that you found her accurate, precise and knowledgeable. I will be sure to pass on your kind feedback to her.

We wish you all the best in your immigration matter!

Kind Regards,
Michaela
Immigration Advice Service

Rated 5 out of 5 stars

I would would like to thank the IAS…

I would would like to thank the IAS Global Immigration organisation and specially my lawyer Lola Tinubu who assisted me with my visa. Me and my husband tried to apply for spouse visa and couldn't have managed it on our own.With my lawyer's assistance, the seeming difficult process proceeded quickly, clearly, and without needless stress. Lola is the greatest attorney for spouse visas, and I suggest her to everyone.One more time thanks for everything!

March 13, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Tatiana,
Thank you for leaving a review. I am pleased to hear that you have had a great experience with IAS and that Lola was able to assist you. We wish you all the best in your future immigration journey!
Kind Regards,
Mollie
Immigration Advice Service

Rated 5 out of 5 stars

Dina Modi was my advisor

Dina Modi was my advisor, very clear and helpful service provided. Thank you!

March 18, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear John,
Thank you for leaving a review. I am pleased to hear that you have had a great experience with IAS and that Dina was able to assist you. We wish you all the best in your future immigration journey!
Kind Regards,
Mollie
Immigration Advice Service

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