I cannot speak highly enough of Amy and the team at Simply. From start to finish, they are an absolute pleasure to deal with — professional, responsive, and genuinely caring about their customers. The... See more
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Great overall experience. Very prompt response to emails whether its an enquiry or order. Good quality products, Great price and delivery very quick! If an issue occurs, dealt with immediately wi... See more
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One of the nicest and most professional companies we've had the pleasure of dealing with. Things don't always go right - that's part and parcel of business - but IBC are so easy to raise issue... See more
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I contacted IBC simply via their website contact page about a problem I’d had with a purchase made through a third party. I had a very courteous and positive response the next working day and they... See more
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Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Food and Beverage Exporter
- Food Manufacturer
- Manufacturer
Written by the company
IBC Simply are a UK manufacturer and supplier of quality food and drink products. With more than 250 products across our ranges, we have everything you need to stock your coffee shop, restaurants and bars, garden centre, attraction or at-home barista station. We take great pride in our products, working hard to ensure all our ingredients are ethically sourced and of the highest quality. As a family business, you become part of the family when you buy Simply and we want to help grow your business as we grow ours. SYRUPS - We have over 70 flavours of syrups to choose from, with a huge range of sugar free syrups as well as some made with organic sugar. All our syrups are nut free and suitable for vegans, with a large range that are Halal certified. Add our syrups to coffee, hot chocolates, frappes, cheesecakes, pancake batter and more! You can also try our iced teas, coolers and winter warmer syrups which make drinks in seconds just by mixing with water. We have something for every season. FRAPPES - Our range of ice cold frappes come in 10 flavours so you can make delicious iced drinks for everyone. The entire range is vegetarian, as well as our vegan frappe powders that are fantastic when made with soya milk. Just blend a frappe powder with milk, ice and any of our syrups for a tasty treat. If you don’t have a blender, you can use our pourable frappe liquid over ice instead. HOT CHOCOLATES - Our selection of hot chocolates are a must have for your drinks collection. With our selection of vegan and vegetarian hot chocolate powders, you can create thick and creamy winter drinks easily. Our ruby chocolate powder makes a bright pink, slightly berry flavoured treat, while our drinking chocolate powder is a classic option that’s suitable for vegans. MENU SUGGESTIONS - Here at Simply, we don’t just provide great products. We also help you to plan your seasonal menus with a huge selection of recipes and ideas. If you’re not sure what flavours are right for your customers or the time of year, we’re here to help.
Contact info
1st Floor, Riverdale House, 19-21 High Street, AL4 8BB, Wheathampstead, United Kingdom
- 08006895128
- sales@ibcsimply.com
- ibcsimply.com
4.8
Excellent
117 reviews
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Reply from IBC Simply
Thanks for your lovely feedback!
The IBC Simply Team
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Very good service
We highly recommend IBC Simply as providing a high level in customer service, deliveries, quick responses, aftercare policy; you would not want or need more than they provide!
October 12, 2022
Reply from IBC Simply
Thanks so much for taking the time to write such a lovely review!
The IBC Simply Team
new customer
Great customer service, quickly responded to any quiries i had as a new customer. Dealt with Matt, his approach was very professional and thorough thank you. Delivery time was excellent and products are very good. Thanks again the team at ibc .
October 11, 2022
Reply from IBC Simply
Thank you so much for your review!
It's so lovely to hear and we'll certainly pass this on to Matt.
The IBC Simply Team
Always excellent service
September 1, 2022
Reply from IBC Simply
Thanks for your lovely feedback!
The IBC Simply Team
Wonderful to work with!
One of the nicest and most professional companies we've had the pleasure of dealing with.
Things don't always go right - that's part and parcel of business - but IBC are so easy to raise issues with which get resolved quickly if it's within their power to resolve, and if not they do what they can to help. A lot of our deliveries have to come packed in a certain way and they have always been so incredibly accommodating in that sense. Can't ask for more!
Customer service aside, the products are fantastic. Great range, yummy flavours, helpful recipes/ideas, and it's great that they're always thinking of new things to freshen things up.
Shout out to Matt, Louise, Amber, Kimberley, Scott, Olga, and even newbie Nathan (who has been stellar) for the service and help they provide us day in day out!
September 12, 2022
Unprompted review
Reply from IBC Simply
Thank you so much for taking some time to write such a lovely review!
The team really loved hearing how much their hard work is appreciated.
The IBC Simply Team
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Following up orders placed
I placed an order on the 1st of September and was supposed to get it latest I believe by Monday. I chased up on Tuesday and was told was delivered to the wrong address and would will be sent out on Wednesday. Didn't receive it so chased up on Thursday and was told sorry I need to reorder. I did not get a satisfactory explanation as to what happened to my order.
Although this is a one off, I feel if I was a first time customer I would be put off by this experience. It's taken over a week to get an order that was supposed to be delivered next day. Meanwhile sales has been lost by the unit for not having the stock to sell and marked down for non-compliance.
I am happy with the response and reply.
September 8, 2022
Reply from IBC Simply
Thanks for your review.
We're so sorry that we didn't get things right for you this time.
Having looked into this, as you rightly pointed out, due to an admin error on our side, this was despatched to the wrong address. We're so sorry this happened.
As soon as we were aware of the issue, we re-sent your order out to the correct address, but unfortunately it appears Fedex has let us down as this is showing as 'in transit' 3 days later. We have raised this directly with them.
In the meantime, we can see a third order is being despatched today and have asked our warehouse to upgrade this to a Saturday delivery service, to ensure you get this tomorrow.
We're really sorry again for letting you down with your order and that you didn't receive a satisfactory explanation for what happened. Please be assured this isn't indicative of the service we aim to provide.
Thank you again for taking the time to feedback and help us improve.
The IBC Simply Team
great prompt service
September 7, 2022
Reply from IBC Simply
Thanks for your lovely feedback!
The IBC Simply Team
Brilliant team of people
Brilliant team of people, fantastic customer service and nothing is too much trouble.
Wonderful service, always! Definitely 5*
August 30, 2022
Reply from IBC Simply
Thank you so much for your lovely review!
The team will be delighted to hear how much their hard work is appreciated.
The IBC Simply Team
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