I still have not recieved my order.
Reply from ibersweet.com
Good morning, Miss Melania,
First of all, we present the tracking code of your order, in order to prove that what we wrote below corresponds to the truth: https://parcel.entregaki.pt/pt/tracking?tracking=029000007492
As you have already been informed, the shipment was carried out the day after your purchase. No one was at the address indicated on the day of delivery of your order, as can be confirmed by tracking. Immediately, we sent an email indicating that delivery was not successful, however, we would place your order available for pickup at the post office closest to your address, and we will not get any response from you.
Our logistical partner sent an SMS to you, and the order continued to await your pickup.
Finally, the logistical partner contacted you, and it was assured that the order would be picked up by you, a fact that did not happen again.
After more than 3 weeks of trying to deliver your order, it was returned to us.
Kindly, we will resend your order this week free of charge, although after successive delivery attempts, we usually apply a reshipping fee.
We appreciate that you can review your evaluation, it does not correspond at all, to the quality that we intend to transmit to our customers, and delivery was not achieved because there was no one on the day indicated, at the delivery address.
Best regards,
Marco Teixeira
Iber Marketing Manager