Ibinex.com 

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See what reviewers are saying

Rated 1 out of 5 stars

I have money in ibinex. I have written numerous emails regarding my money but the never bothered to reply

Rated 1 out of 5 stars

I was scammed by a crypto company called 4xex. I emailed Ibinex asking what affiliation they had with 4xex and what they do to protect their customers against scam companies, to get an email the foll... See more

Company replied

Rated 5 out of 5 stars

I have recently used Ibinex.com and my experience has been nothing short of exceptional. Their customer service is prompt and highly efficient, making the whole process seamless. The platform is user-... See more

Rated 4 out of 5 stars

I recently used the services of Ibinex.com and found the overall experience to be satisfactory. The platform is user-friendly and offers a good range of features. However, I did encounter some minor i... See more

Company details

  1. Cryptocurrency Service
  2. Money Order Service
  3. Money Transfer Service

Written by the company

Ibinex is a simple, smart, and secure exchange to buy Cryptocurrency with credit card. Safe, completely regulated, audited and most importantly quick. Create your cryptocurrency portfolio today with Ibinex. From simplified registration and onboarding to fast reconciliation, our innovative fully automated platform has got you covered. Ibinex has large variety of features that make it the best place to start trading. There has never been a simpler process.


Contact info

You should know

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have money in ibinex

I have money in ibinex.
I have written numerous emails regarding my money but the never bothered to reply

September 19, 2024
Unprompted review
Rated 4 out of 5 stars

Trading for Years and Counting

Using Ibinex.com was a mixed experience. Their platform is user-friendly with a range of features, but there were occasional hiccups with customer support responsiveness. Overall, it met most of my expectations but could use some improvements in certain areas.

July 19, 2024
Unprompted review
Rated 4 out of 5 stars

Constant Email Rebuff from Ibinex

I recently used the services of Ibinex.com and found the overall experience to be satisfactory. The platform is user-friendly and offers a good range of features. However, I did encounter some minor issues with customer support response times. Overall, it's a decent option for those looking for a comprehensive online service, but there's room for improvement.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fraud Alert: Company Connection Exposed

I have recently used Ibinex.com and my experience has been nothing short of exceptional. Their customer service is prompt and highly efficient, making the whole process seamless. The platform is user-friendly and offers a wide range of options. I'm genuinely impressed and highly recommend them!

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

I recently used Ibinex.com and was…

I recently used Ibinex.com and was thoroughly impressed with their professional and efficient service. The platform is user-friendly, and their customer support team is incredibly responsive. I highly recommend Ibinex.com for anyone looking for reliable and top-notch service.

July 19, 2024
Unprompted review
Rated 3 out of 5 stars

Re: IBI NEX trading online refund office.

Used to have an account with Ibinex and trade with Bulexo. Lost all money. Account closed now. Keep receiving calls regarding this account and recently this email:from david berg :"kraken" sign up here for the refund
114329.60 Euro = payout to you
We can send you the money to a Kraken account, it amounts to 2.3 BTC


Kindly get back to me as soon as possible with your phone number, so I can get the refund done for you"

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

Beware - IBINEX and ANALYSTQUE ARE PARTNER IN SCAMS

Open a trading account with Analystque after it was advertised on Facebook, I was asked to open an account with Ibinex as it will convert and send my money faster and hassle free to the Analystque online trading account as they can only accept BTC.
All I will require is a bank statement which will show where the money came from and this will cover everyone involve.
Analystque then asked me to download anydesk on my computer, who then set up the account with Ibinex in my name.
Anytime the trading account require money, Analystque will call me for more money and they will get me to open anydesk and transfer the money via Ibinex to their platform. I only need to watch and up to today, I cannot do it on my own, as they never shown me how to transfer the money.
A few months ago, Alex call me to say that Ibinex require a live interview with me which I was a bit worried, but he said not to worry as he will call me the day before the interview and let me know the questions and will give me the answers.
I was then contacted by Ibinex for a live interview, which I agreed a date and time.
The day before the interview, Alex call me and give me the 5 questions and the 5 answers to the questions and told me to say nothing else, which I did as he said if I do not answer correctly, I will lose the money due to me.
Ibinex call me and asked me the exact 5 questions which Alex told me, so it was easy as the answers was already given to me by Alex.
Five minuits after the interview, Alex call me to find out if I give the answers as he said, which I reply yes to him which he thank me for doing that.
Up to today, I still did not get my money from Analystque, but I now know that Ibinex is a partner of Analystque, the online scammers as Analystque knew the questions.
Every time there is a transaction through Ibinex, Analystque will use a promotional code which they said that anytime they use the code, Ibinex will know that the money is to do with Analystque.
I would like to advised everyone to avoid using Ibinex as you don't know how many other scammers they are associated with as partners.
Ibinex said they are a regulated company, so I cant understand how they are getting away with this sort of scam.
Beware everyone these SCAMMERS will take you for every thing as they did to me.

Who are the government body who are the regulators for Ibinex as they will not share that with me.

Date of experience: 10 March 2023

March 10, 2023
Unprompted review
Rated 3 out of 5 stars

IBINEX Refund Concerns

I keep getting phone calls from IBINEX claiming that I have funds in my account which they want to refund me. They require access to log onto my device to verify that I am the account holder by using anydesk.
Can I trust this ?

November 10, 2023
Unprompted review
Ibinex.com logo

Reply from Ibinex.com

Hello Paul,

Please be advised that Ibinex is a crypto exchange service - we convert our clients' FIAT funds into cryptocurrency and then settle the purchased BTC to the wallet address which our client specifies. We do not hold onto our clients' funds once the purchase order is completed - we do not offer wallet services as well. You do not have any balance with us as both of your purchases were settled shortly after you made them. Because of this we believe that the people calling you are impersonating our staff, most likely to obtain your personal information - we strongly advise you to not provide any information to those people as they will most likely use it for malicious ends. Furthermore, no member of our staff would ever ask you to use AnyDesk nor any such software - AnyDesk allows a user to access your personal PC remotely so, again, we strongly advise you not to allow this. Any official correspondence with Ibinex staff will come via our dedicated email address - cs@ibinex.com - or if you decide to use our Livechat. We hope that you find this information helpful and remain available both via email or Livechat if you require any additional assistance.

Best Regards,

Rated 1 out of 5 stars

I was scammed by a crypto company…

I was scammed by a crypto company called 4xex. I emailed Ibinex asking what affiliation they had with 4xex and what they do to protect their customers against scam companies, to get an email the following morning, saying my account has been closed. No reply was given to the questions asked!
Clearly work along side these scam companies, so avoid this company!

October 3, 2023
Unprompted review
Ibinex.com logo

Reply from Ibinex.com

Dear James,

Ibinex is a regulated financial institution. Ibinex has no connection nor is it affiliated to third party companies. Our staff has replied to all of your relevant inquiries. If you still believe you have been wronged in any way by Ibinex please contact cs@ibinex.com or come to our Livechat at any time to discuss your issue.

Rated 3 out of 5 stars

Recently received an email from someone

Recently received an email from someone claiming to be from Ibinex, advising they have losttheir license and I can withdraw funds. Don’t want to provide any details incase this is not legit

July 25, 2023
Unprompted review
Ibinex.com logo

Reply from Ibinex.com

Hello J,

Please be advised that no employee of Ibinex would contact you in regards to something of that nature. Our license is valid and we have not halted operations nor do we intend to do so. If you have not used Ibinex in the past and do not have an account with us, please disregard the messages you are receiving as they are most likely being sent by someone with malicious intent. If you are an existing client of Ibinex please feel free to reach out to our staff through our LiveChat or send us an email to cs@ibinex.com. We were not able to find a record matching your details on our system.

Rated 1 out of 5 stars

Ibinex so incompetent!!!

Wanted to transfer money from Ibinex to my bank account. Unfortunately the person dealing with it sent it to the banks own sort code/ account number. I have been chasing this for around 2 months now and still nothing. The incompetence of the advisor is unbelievable!!! “Please send this statement, that statement” just going round in circles. Would not recommend this company!!!

June 1, 2023
Unprompted review
Ibinex.com logo

Reply from Ibinex.com

Dear Rob,

Ibinex is a regulated financial institution. In order to complete your purchase or buy back we require you to confirm specific banking details. We are not able to process these transfers unless we receive the specified information. Please contact cs@ibinex.com or come to our Livechat at any time to discuss your issue.

Rated 1 out of 5 stars

Marshall is a crook

I spoke for over 3 hours to someone called 'Marshall' he was so nice (typical conman) he assured me we were going in the right direction and I'd be raking in the money within days. Then, out of the blue he said, "David, what's the passcode you were giving"...
My real name is David John
D.O.B. 04/03/1964

July 14, 2023
Unprompted review
Ibinex.com logo

Reply from Ibinex.com

Dear Robin,

Ibinex is a regulated financial institution. We do not offer investment or trading opportunities to our clients and we do not have a trading platform. Furthermore we have no employee by the name which you mentioned. Ibinex has no connection nor is it affiliated to third party companies. If you believe you have been wronged in any way by Ibinex please contact cs@ibinex.com or come to our Livechat at any time to discuss your issue. We were not able to find an account on our system that matches your details.

Rated 1 out of 5 stars

Just started up & got my account & pd…

Just started up & got my account & pd £250 with a guy who talked me all through it. Then it all stops, I found it hard to find the ibinex info & how to work it, like what is my BTC & the wallet I want it to go into.

July 14, 2023
Unprompted review
Ibinex.com logo

Reply from Ibinex.com

Hello Nicole,

Please be advised that Ibinex.com is a crypto exchange service. We do not employ a sales force so you have most likely spoken to someone from a different company - if you have used Ibinex in order to fund a trading or gambling account please note that Ibinex is not affiliated with any 3rd party companies and you should contact the actual staff of those companies for any questions or assistance in relation to their products. We have successfully facilitated your FIAT to BTC exchange and have provided you with the necessary transaction details in order to check the transfer. If you believe you have been wronged in any way by Ibinex please contact cs@ibinex.com or come to our Livechat at any time to discuss your issue.

Rated 3 out of 5 stars

Money being withheld

May 21st, 2023
Thanks to the reply below and a phone call, I am now told Ibinex are not affiliated with those involved in withholding my money. They are not involved, apparently, and I apologise if I have treated them unfairly.
All I want is my money released. Simple.

May 29, 2023
Unprompted review
Ibinex.com logo

Reply from Ibinex.com

Dear Sharon,

Ibinex is a regulated financial institution - we are a crypto exchange service. Ibinex has no connection nor is it affiliated to third party companies - the person who you've mentioned is not an Ibinex employee. If you believe you have been wronged in any way by Ibinex please contact cs@ibinex.com or come to our Livechat at any time to discuss your issue.

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