Accor Reviews 5

Rating: ☆☆☆☆☆ (0 Star)

My stay at Ibis Budget Munich Airport, Erding, on June 26, 2025, was a total rip-off! 😤 I booked via CHECK24.de, paying 107 € upfront (Booking #8697ZFP576). At 23:35 check-in, with over 20 people crowding reception, the clueless staff told me to wait for the self-check-in machine until midnight. I did as instructed, waited 25 minutes, and got slammed with another 107 € charge on my card – no warning, no clarity! 💸😠

This is straight-up double billing for one night – feels like fraud to me! 😡 I emailed the hotel on July 4, 2025, demanding my money back, but as of July 13, 2025, they’ve completely ignored me – pathetic for an Accor brand! 📧

This place is a disgrace to Accor! 👎 I’ve reported this to the German Consumer Protection Agency, contacted Accor’s HQ, and tried a chargeback with my bank (ING-DiBa), which was denied over some BS about “different merchant names.” I’m blasting this on Trustpilot, Google, and TripAdvisor to save others from this scam. ⚠️

Advice: Stay away from this hotel unless you want to get screwed over! 😤 Book somewhere else to avoid losing money and sanity. 🚨

My bag was stolen during breakfast at IBIS Wien Mariahilf on May 26, 2025.
Inside were my passport, ID, phone, cash, and Erasmus documents. I asked for help, but the staff were completely unhelpful—even those who spoke my language. Loud music made it harder, and even though I was heard, nothing was done. The police were contacted only after repeated requests.
The manager admitted there were no cameras and took no responsibility. I felt abandoned and unsafe in a foreign country. Accor's silence after my emails adds to the disappointment. This is unacceptable for an international hotel chain.