IBKSPORT.CH logo
Visit website

IBKSPORT.CH Reviews 27

•
TrustScore 4.5 out of 5

4.6

Bicycle Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Bike Accessories Store
  5. Road Cycling

Written by the company

Radsport- und Outdoor-Sportgeschäft. Wir arbeiten mit den weltweit führenden Marken zusammen und versenden weltweit per Express direkt mit DHL, FedEx und UPS. Wir bieten einen erstklassigen Service, der auf die Bedürfnisse unserer Kunden abgestimmt ist. Wir sind ein europäisches Unternehmen mit Sitz in Spanien.

Turboebike. - Inspiration comes with sport

Written by the company

Professional mechanics certified by Orbea and Specialized.
We treat our clients with kindness, respect and offer advice tailored to the needs of each client.

Fast shipping all over Europe. Payment with 3D Secure System.

Fast and insured shipping with DHL, FedEx, UPS

Fast and insured shipping with DHL, FedEx, UPS
2-year warranty on all products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Customer Service – Fair Resolution for Component Discrepancy

I ordered a Cannondale Habit Carbon 2 from IBK Bike and was surprised to receive it with SRAM DB8 brakes instead of the advertised Shimano Deore M6120 set. The DB8 brakes are significantly lower in both value and quality compared to the Shimano ones, which made the discrepancy quite disappointing.

I contacted IBK Bike to report the issue. Although Cannondale allows component substitutions without notice and declined to offer any compensation, IBK Bike stepped up and took full responsibility themselves. They offered me a €195 refund to cover the cost of the correct Shimano brakes and installation — a solution I found very fair and professional.

Their communication was quick, respectful, and focused on solving the issue, which I really appreciated. Mistakes can happen, but what matters is how a company responds — and IBK Bike showed they truly care about customer satisfaction.

Highly recommended for their integrity and excellent support. I’ll be happy to buy from them again.

May 28, 2025
Unprompted review
IBKSPORT.CH logo

Reply from IBKSPORT.CH

THANK YOU!

Rated 5 out of 5 stars

Excellent service

The team at IBK were excellent. The day after I ordered, the price of the bike was further reduced. I asked if I could have the discount despite ordering before the offer and they agreed. Then, they patiently catered to my indecisiveness as I kept making changes to my order. When I mentioned that I would be away on vacation when the bike was due to be shipped, they delayed the shipping so that the bike arrived (with all listed parts) a couple of days after I returned home. Really, really great service. Big shout out especially to Rosi and Eduardo – thank you guys!

December 20, 2024
Rated 5 out of 5 stars

Availability of products, not just price

very good online shopping. Huge assortment of products, good price.

February 1, 2024
IBKSPORT.CH logo

Reply from IBKSPORT.CH

I'm glad to hear that you had a positive online shopping experience with a wide range of products and good prices. If you have any questions or need assistance in the future, feel free to ask. Happy cycling!

Show reviews in all languages. (27 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look