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iBook Malaysia  Reviews 

4
•
TrustScore 4 out of 5

3.9

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Company details

Written by the company

iBook, Malaysia's first OTA, proudly offers travelers the best prices, beating overseas platforms and ensuring unbeatable value for your stay. From cozy 3-star stays to luxurious 5-star experiences, iBook brings you the best of Malaysian hospitality. Our platform is designed with our customers in mind - offering easy navigation, quick bookings, and a seamless user experience. Our mission is to revolutionize the Malaysian travel industry by connecting travelers with exceptional hotels at unbeatable prices.

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3.9

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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3.9

All reviews

(4)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use

Easy to use
Very fast feedback
Friendly
Keep up the good work & good all the time

July 7, 2026
Unprompted review
iBook Malaysia logo

Reply from iBook Malaysia

Thank you so much for your wonderful review, Nil! 😊

We're delighted to hear that you found iBook easy to use and that you were happy with our fast response and friendly service. Your kind words motivate our team to continue providing the best booking experience possible.

We truly appreciate your support and look forward to helping you with your next hotel booking. Thank you for choosing iBook! 💙🏨

Rated 5 out of 5 stars

Cheaper

easy to use, fast and most important is cheaper than other

April 1, 2026
Unprompted review
iBook Malaysia logo

Reply from iBook Malaysia

Hi Muhd Khairul Faeez 🙌

Thank you so much for your kind words! We’re really glad you found iBook cheaper, easy to use, and fast — that’s exactly what we aim for every time 😊

We truly appreciate your support and look forward to helping you with more bookings soon! 🚀

Rated 5 out of 5 stars

Very recommended

April 5, 2026
Unprompted review
iBook Malaysia logo

Reply from iBook Malaysia

Hi Afiq,
Thank you so much for your kind words! 😊
We're really glad you had a great experience with iBook.
Looking forward to helping you with your next stay even faster and better! 🚀

Rated 3 out of 5 stars

When booking a hotel in Malaysia the…

Edit: Re-rated to reflect proactive response.

When booking a hotel in Malaysia the hotels official website redirected me to book at ibook.com.my

I provided all the necessary details including phone number and the booking showed as complete.

A few hours later I received an email from Ibook claiming they had a technical error and the booking was no longer valid.

I did not check my emails before I arrived at the hotel, and they never called despite the phone number being provided.

So of course when I arrived at the hotel I got turned away, with the hotel also stating this was Ibooks technical error.

February 1, 2026
Unprompted review
iBook Malaysia logo

Reply from iBook Malaysia

Hi Ollie,

We’re really sorry for this experience. We understand how frustrating it must have been to arrive at the hotel and not have a valid booking.

This was caused by a technical issue on our side, and we take full responsibility for it. While a cancellation email was sent, we agree that a direct call should also have been made to ensure you were aware before arrival; that’s on us.

For situations like this, we process refunds immediately from our side. Could you please let us know if you have received your refund? If not, we’ll prioritise it right away.

We are currently improving our system and processes to prevent this from happening again, including stricter booking validation and better urgent communication with guests.

We would really appreciate the chance to make this right for you. Please reach out to us at customersupport@ibook.com.my
or WhatsApp +60 16-771 0245 with your details, and we’ll personally assist you.

Thank you for bringing this to our attention.

iBook Team

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