ICAN Wheels Reviews 

Excellent customer service. Delivery also much faster than expected. Wheels not tested yet.

Excellent customer service, wheels delivered quicker than advertised, very good price for quality of wheels. The wheels ride very well, are fast, smooth and accelerate quickly. Superb upgrade from stock wheels supplied with most bikes.

Nice pair of wheels and great service!
I got the Ican Aeris 50 - rides really well, light weight and quick.
Great service from Peggy via the email service, quick respound. I requested the wheels without the logo and I got the them without anything on the sides, at the same price.
I think the shipment to Denmark was around 2 weeks.

Very nice quality products and rapid shipping.

Communication with Peggy was great. Quickly responded to emails and gave clear answers. The added discount was a big bonus. Wheels delivered very quickly. Would purchase again solely based on the buying experience. I’m sure the product will equally match.

I hade some technical questions, ICAN's answers where quick and accurate.
The material it self was a plug and play fit.
The shipment had no issues.

Excellent customer service and great wheels.

The ordering was easy and the delivery was pretty quick considering where it came from. Prices are high though for delivery and parts.

The customer service was fast, knowledgeable, and very helpful. They answered all my technical questions and provided excellent advice before my purchase. Professional communication and great support. Highly recommended!

Great wheels and a highly professional company. The wheels arrived well packaged, and I really appreciated the quality control process and the warranty. I highly recommend ICAN Wheels!

I ordered from the EU warehouse. The delivery was quite quick (7 days), and the package tracking accurate. The packaging was very good, the accessories are perfect. For the first impression, the wheelset is weel built and nice looking.

I can't comment on the quality of the wheels because I have not received them.
The courier company misplaced my package, and ICAN is not doing anything about it. All I am hearing is that we have to wait, and that they understand my feelings.
They customer service was very efficient in persuading me to buy the wheels. However, when a problem happens, they won't offer any real help.

Great service. Item arrived just as described.

Great customer service from Peggy, smooth process.

Wonderful experience ordering ICAN wheels. I had several technical questions about whether the wheels were compatible with my bike, and they were all promptly answered. After I placed the order, they checked in and let me know the status and followed up to check whether the wheels arrived on time. Peggy in particular was fantastic. Highly recommended.

great customer service

Very good and straight forward process! Can absolutely recommend.

Ordered a Graro frameset and one-piece handlebar. I've finished the build and the quality is excellent, no complaints at all. The ordering process was a little confusing - you can't really order online, you have to email them. But the process was quick and easy, and delivery was also faster than expected.

The one problem I had was with custom painting. There's a website where you can design your color scheme and they'll paint the frame to your design. I chose a 2-color scheme with a fade from top to bottom. After the painting was done they sent a photo of the frame, and one of the colors I had picked looked very different on the painted frame - a much darker shade than it appeared in the design tool. The other color I'd picked was fine, however. We questioned this, and ICAN said that the color was correct, and it was because we had asked for the matte finish that the color appeared darker, and they sent a picture of both the matte and gloss finish to compare. Even the gloss finish looked much darker than in the design tool. In the end I had ICAN repaint the frame (at an extra cost of $30) in a single color. The finished painted frame does look great though.

Great communication with support, wheels of high quality