icarlease.co.uk Reviews 

217
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more

Company replied

Rated 5 out of 5 stars

2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more

Company replied

Rated 5 out of 5 stars

Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... See more

Company replied

Rated 5 out of 5 stars

Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make... See more

Company replied

Company details

  1. Leasing Service
  2. Car Finance and Loan Company

Written by the company

At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.


Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(217)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely grand

Thought I’d take a punt on this company due to there prices and reviews and was not disappointed Vik and Luke were a joy to deal with everything was easy no faffing and I will 100% be recommending to friends and family

September 5, 2022
Unprompted review
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Reply from icarlease.co.uk

We appreciate you taking time to leave us such a great review, we hope you enjoy your new car Kate :)

Rated 5 out of 5 stars

Even tough my Mercedes CLA took a very…

Even tough my Mercedes CLA took a very long time to arrive, Vic Zafar was absolutely fantastic by keeping me informed every month. He could always be reached and called back immediately if he couldn't pick up the phone. Even his after sales care is ecellent.
I would definitely recommend ICarlease.

September 26, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you Ketan for leaving us this great review, we hope you enjoy your new CLA :)

Rated 5 out of 5 stars

just leased a new mini convertible…

I just leased a new mini convertible and found icarlease.co.Uk to be absolutely brilliant and I would highly recommend this company to anyone looking for a car at the right price , good delivery , efficient administration and top class customer service. Rebecca was a tremendous ambassador for her company.

August 1, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you so much for taking the time to leave us a great review Robert and we hope you enjoy your new Mini :)

Rated 5 out of 5 stars

Mini Cooper S Sport

Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make sure everything has been OK and answer any queries. Wouldn't hesitate to use these again thank you very much even more so in these current trying times for getting new cars delivered!

August 1, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for taking the time to leave us this great review, we hope you enjoy your new Mini :)

Rated 5 out of 5 stars

Contract Hire experience.

Hi, Rebecca was excellent and answered all my queries swiftly and efficiently always with good humour in what is a very competitive market.
She kept me up to date all the time and the whole process went through smoothly.
Thanks,

John Bunting

August 15, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you John for leaving us this great review, we hope you enjoy your new CLA :)

Rated 4 out of 5 stars

BMW 2 SERIES GRAN COUPE

Like many other people awaiting deliveries my car was orderd Oct 21 for March/April delivery 2022 .The fact of the matter is the car was deliverd today Thursday 15th September. Yes the delay was frustrating at times but a big shout out for Katie Bantock who did her best to communicate good or bad news regarding a situation that we both had no control over but Katie did well managing my espectations would i use TCH again a definatley YES!!

September 15, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for taking the time to leave us this review Brendan, we appreciate that delays can be frustrating. Hopefully the car was worth the wait and we hope that you enjoy your new 2 Series :)

Rated 5 out of 5 stars

Really great service

Really great, very efficient, helpful and friendly service. 100%.

August 16, 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the Feedback David, great to hear :)

Rated 5 out of 5 stars

Rebecca Phoenix was extremely helpful…

Rebecca Phoenix was extremely helpful before, during and after the lease of my new car. I have used numerous lease companies in the past but would definitely recommend Rebecca from icarlease.

August 18, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for leaving us this great review Alan, we hope you enjoy your new CLA :)

Rated 5 out of 5 stars

Fantastic company!!

Dealt with Katie from icarlease and she hit every expectation set for our company requirements.

Went above and beyond with the finance and had the car ready in the timeframe set.

Our company will be using Katie and icarlease for our future fleet in 2023 and beyond….

September 9, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for this great review Elliott, we hope you enjoy your new Q3 :)

Rated 5 out of 5 stars

Rebecca Phoenix is a credit to iCarLease! Highly recommend from a first time leaser!

I was stuck in a inconvenient situation where I needed a car as quickly as humanly possible after having my trouble with my previous financed car. I had searched multiple car leasing companies and they all had 3 month (or more) waiting lists for the type of vehicle i needed.

In step iCarLease and the fantastic Rebeca Phoenix!! As soon as I was introduced to Rebecca I knew I was in good hands. She managed to arrange the vehicle I wanted to be delivered to my home address within 2 weeks of our first phone call. She went above and beyond for me, email responses were within minutes, phone call and text updates regularly and really gave me the peace of mind and assurance I was in the right place, not to mention the price was very attractive and better than all other companies I had spoken to!

My car arrived bright and early as organised and I have not looked back since. This is my first time leasing a car after being hesitant around the process previously and I can now say I will not go back to financing/purchasing again.

Even after I have received the car months on I still have direct contact with Rebecca for anything i need relating to the car and my lease, and again responses are instantaneous.

I recommend icarlease to anyone and have nothing but good things to say about the company.

Rebecca is a credit to the company and look forward to arranging my next vehicle in the coming years.

August 19, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you Jordan for leaving us this fantastic review, we hope you enjoy your new car :)

Rated 5 out of 5 stars

Absolutely brilliant experience

Absolutely brilliant experience. Car was delivered in only two weeks and Rebecca has been always very responsive and helpful. Price was very competitive also.

July 18, 2022
Unprompted review
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Reply from icarlease.co.uk

Really appreciate you taking time to leave us this great review, we hope you enjoy your new Q3 Patrizio :)

Rated 5 out of 5 stars

Very competitive and easy to use

Found these through leasing.com Really impressed, best value and friendly customer service. Just taken delivery of the vehicle and it's great. Gareth and Craig were very helpful. Spoke to Mercedes direct to see if they could compete - they said "we don't understand how they can offer it at such a low price, I'd just go with them". Process took 2 weeks from start to finish.

August 11, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for taking time to leave us this great review Anand, we hope you enjoy your new CLA :)

Rated 5 out of 5 stars

Rebecca and Gareth very friendly and…

Rebecca and Gareth very friendly and helpful would definitely recommend

August 10, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you so much for leaving us this great review, we hope you enjoy the new car :)

Rated 5 out of 5 stars

Excellent service by Rebecca

Very pleased with the service provided by Rebecca Phoenix at icarlease.co.uk. Very helpful and prompt and kept me updated throughout the process of my car delivery. Highly recommend!

August 3, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for the feedback Saurav, we hope you like your new A Class :)

Rated 5 out of 5 stars

Excellent

Vik was very good and had lots of information and gave me confidence going forward, also got my car quicker than expected. Was worried about delays but I was shocked how easy it was. Also Luke helped when it came to delivery answered all questions I asked. From start to finish was made at ease.

July 22, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you so much for taking the time to leave us a great review Raj and we hope you enjoy your new car :)

Rated 5 out of 5 stars

Great service

I was looking for a lease car pretty quick. I had originally requested a quote on a different car and Rebecca phoned me regarding that. However I explained that I didn’t want that particular car and she found me exactly the car I wanted and made the whole process so easy. Has my car in less than 2 weeks. Great service from Rebecca. Thank you

July 21, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you so much for taking the time to leave us a great review Sarah and we hope you enjoy your new Mini :)

Rated 5 out of 5 stars

Great service from Katie!

Unfortunately I ordered my vehicle during the global chip shortage which severely delayed the initial order. However, Katie at iCarLease was able to offer an alternative at a similar price without much of a compromise in specification. Katie was very helpful and offered excellent service.

July 21, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you so much for taking the time to leave us a great review Jordan, we hope you enjoy your new car :)

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, spoke to Rebecca numerous times by email as I’m working from home with a baby and not always able to chat on the phone.
Rebecca provided me with numerous quotes, once I had decided on the right deal, the car was delivered in a matter of weeks!
I had heard some horror stories of cars being delayed through other companies so was a little sceptical to start with about their quick lead times, But they were amazing!

July 21, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you so much for taking the time to leave us a great review and we hope you enjoy your new car :)

Rated 5 out of 5 stars

Excellent service

Excellent service throughout my experience from order to delivery of my new car and would definitely recommend iCarLease. A call-out to Rebecca Phoenix for her patience and courteous manner in responding to my many update requests due to the extended delivery times out with her control due to the current climate for ordering new cars, much appreciated.

July 21, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you so much for taking the time to leave us a great review Thomas and for being understanding with the manufacturing delays. We hope you enjoy your new CLA :)

Rated 5 out of 5 stars

10/10 Experience

10/10 Experience

Rebecca Phoenix and Luke Walker helped me through the process of getting my new company car. Were extremely helpful throughout.

Will 100% be returning after my 3 year period.

July 21, 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you so much for taking the time to leave us a great review Will and we hope you enjoy enjoy the Audi A3 - Your business is very much appreciated!

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