iCash.ca Reviews 3,122

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 604 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently highlight the fast and easy application process, with funds often deposited within minutes, making it a reliable option for urgent financial needs. People appreciate the excellent customer service, describing the staff as helpful, understanding, and respectful, always willing to assist with inquiries and payment date changes. The transparency of the service and the ability to manage payments online are also frequently praised, providing a stress-free experience for many. However, some reviewers were not happy with the customer service, citing slow responses and unhelpful interactions. A few other people also felt that the repayment process could be complicated, especially when trying to make advance payments, and some reported issues with funds not being received despite confirmation from the company.

What people talk about most

Service

Reviewers highlight positive aspects of service, often describing it as fast, easy, and efficient for... See more

Payment

Consumers find payment to be positive, with many reviewers highlighting the speed and ease of receiving... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as quick, easy, and... See more

Customer service

People report positive experiences with customer service, highlighting the speed and helpfulness of the... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as amazing, kind, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an urgent need for additional cash to get through the long month of January with all my bills paid and also make some important repairs to my vehicle. I applied with iCash and in just a few minu... See more

Company replied

Rated 5 out of 5 stars

iCash is a great way to get some cash when you need it fast. It's very easy to apply and the money gets deposited directly into your account via etransfer withing minutes of completing the application... See more

Company replied

Rated 5 out of 5 stars

Very good service, it's easy and fast. Less than 3 hours until I receive the money and if they take a little bit long by any thing that could happen, they send you an email explaining why is it taking... See more

Company replied

Rated 5 out of 5 stars

this company is by far the best ever!! you guys are amazing...i have been with you guys for a long time now with no troubles what so ever right now life is hard and you guys always come through..your... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Financial Institution

Written by the company

iCash is Canada's leading online payday loan provider, offering fast cash advances up to $1,500 through our secure website and intuitive smartphone app. We’re a fully licensed lender operating in Alberta, British Columbia, New Brunswick, Ontario, Manitoba, Nova Scotia, and Prince Edward Island. We've proudly helped over 1 million Canadians access emergency funds when they need them most. With iCash, waiting is a thing of the past. Our streamlined application process delivers instant decisions and, if approved, funds via e-Transfer in just 2 minutes, available 24/7 year-round - even on weekends and holidays, meaning any financial emergency can be dealt with efficiently. We accept all types of credit and income sources when it comes to approval, including employment, government benefits, EI, disability, and self-employment income. No paperwork, bank statements, or in-person visits required. Take control with flexible repayment plans—choose up to three installments (subject to eligibility), enjoy competitive rates, and rest easy knowing there are no hidden fees. Plus, make your money go further with our exclusive cashback program: earn up to 12% back on your borrowing costs and get faster access to future loans—available in eligible locations across Canada. We're proud members of the Canadian Consumer Finance Association, ensuring we maintain the highest industry standards while helping Canadians bridge financial gaps quickly and affordably.

Written by the company

Smart alternative to payday loans

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Stress Free

I was in a bind and had used Money Mart in the past, fees were high...herd about iCash while listening to The Fox radio station and applied. Was approved and $$ was transferred to my account in less than 5min 🙌🏽🙏🏽
Attitude of gratitude indeed!!

November 21, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for taking the time to provide us with such wonderful feedback! We're thrilled to hear that you found your experience with iCash to be a pleasant one. Our team takes great pride in delivering exceptional service to all of our customers, and it's always rewarding to receive such positive feedback.

Rated 5 out of 5 stars

Icash is my go to loan app

Icash is my go to loan app. Quick and easy , it has always helped me when I needed it.

December 9, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much for taking the time to leave us a wonderful review! We truly appreciate your kind words and are thrilled to hear that our team was able to provide you with the assistance you needed when it mattered most.

Rated 5 out of 5 stars

I’ve had a wonderful experience with…

I’ve had a wonderful experience with iCash. The process was clear, fast, and very easy to understand. Their customer service was professional, respectful, and always willing to help when I had questions.
What I really appreciated was how transparent everything was — no confusion, no pressure, just honest service. During a time when I really needed support, iCash came through and made things much less stressful.
I highly recommend iCash to anyone looking for a reliable and efficient financial service. Thank you for the great experience!

December 5, 2025
Unprompted review
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Reply from iCash.ca

Thank you so much for taking the time to leave us a wonderful review! We truly appreciate your kind words and are thrilled to hear that our team was able to provide you with the assistance you needed when it mattered most.

Rated 1 out of 5 stars

It was a frustrating experience for me…

It was a frustrating experience for me to deal with your company.
I am self-employed, and I provided all my income in my bank account, but you asked for articles of corporation.
Then I provided the Articles, and after 30 minutes waiting I was asked for notice of assessment.
Why would you ask for a notice of assessment, when you already requested the Articles of Corporation.
It took me 3 times to come to your office for a small line of Credit, and return empty handed.
I provided all the documents which you asked for, and every time I came to your office you asked for something else.
Get your act together, and do business accordingly. It was a true waste of time dealing with your office.
I won't recommend you to anybody else, and a negative review will be posted on google review.

December 16, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Abbas, we are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you wish to discuss the issue further, please send us an email at resolution@icash.ca.

Rated 1 out of 5 stars

It’s just weird that I sent my payment…

It’s just weird that I sent my payment in. I tried to reapply and they asked for proof of payment which I sent. It showed the payment plus that there was still a positive amount in my account but they keep sending me a message that there might be a problem with my payment and I have to wait 4 days for it to be okayed by the bank. Absolute joke it’s been 2 days and I keep showing the proof that nothing is wrong with the payment.

December 15, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Dear Mel, we are sorry to hear that your experience with our company did not meet your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you wish to discuss the issue further, please send us an email at resolution@icash.ca.

Rated 5 out of 5 stars

The application for the loan is simple…

The application for the loan is simple and easy to do. And usually get a response almost immediately the money is in your account as quickly as they say it will be

December 5, 2025
Unprompted review
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Reply from iCash.ca

Thank you so much, Bernie, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

The absolute transparency and ease…

The absolute transparency and ease required to help when funds are short is very refreshing and appreciated. The ability to get on with life in a short order with funds available anytime of day is well worth it. Highly recommend to all who find themselves in these difficult times needing money.

December 4, 2025
Unprompted review
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Reply from iCash.ca

We are thrilled to hear that you had a positive experience with iCash, Dave. Thank you for taking the time to leave us a review, it means a lot to us! If you ever need our services again, we’ll be more than happy to serve you!

Rated 1 out of 5 stars

Unable to provide service

I have been using ICash for almost a couple years now. All accounts were paid on time without any issues. Suddenly, I was dropped that they are unable to provide service to me anymore. I emailed their support but no answers were given they just simply say they can’t provide service without explanation

November 18, 2025
Unprompted review
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Reply from iCash.ca

Dear Rose, Thank you for taking the time to review iCash. We apologize and understand your frustration. If you would like to send us an email at resolution@icash.ca, perhaps there is something else we can do to rectify the situation.

Rated 5 out of 5 stars

Impressive

Fantastic speed and effectiveness. No B.S. Quick response and approval. Very impressive. Thank you for saving my bacon. Respect!

December 2, 2025
Unprompted review
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Reply from iCash.ca

Thank you so much, Jeff, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

Fast easy two thumbs five stars

August 5, 2025
Unprompted review
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Reply from iCash.ca

Thank you so much, LooseGold, for taking the time to write such a wonderful review about your experience with iCash! Your kind words mean a lot to us and we're thrilled to hear that you had such a positive experience with our services.

Rated 5 out of 5 stars

always helpful

always helpful

December 11, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

We are thrilled to hear that you had a positive experience with iCash, Yvon. Thank you for taking the time to leave us a review, it means a lot to us! If you ever need our services again, we’ll be more than happy to serve you!

Rated 5 out of 5 stars

Easy and efficient

Easy and efficient

November 17, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much, Mia, for sharing your wonderful experience with iCash. We are truly grateful for your kind words. It motivates us to continue serving you and all Canadians so that they can experience a better financial future.

Rated 5 out of 5 stars

With economic times being tougher than…

With economic times being tougher than usual, for myself I needed a little extra to make ends meet, icash has always been there above any other place. These guys are great and will work with you no matter what the situation is. Highly recommended,

November 28, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for taking the time to leave us a review! Your feedback means a lot to us, and we're thrilled to hear that you had a positive experience with iCash. We're dedicated to providing exceptional service to all our clients, and it's truly heartwarming to know that our efforts have made a difference.

Rated 5 out of 5 stars

Fast and officiant

Very fast response and great customer service

December 11, 2025
Unprompted review
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Reply from iCash.ca

We can't thank you enough for leaving us a five-star review! Your kind words have truly made our day. We're thrilled to know that your experience with iCash met your expectations. Your feedback is highly valued and will encourage us to strive for even better service in the future.

Rated 5 out of 5 stars

Easy application and very quick service.

November 27, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

We appreciate you taking the time to leave us such a lovely 5-star rating. Thank you for choosing iCash, and we look forward to continuing to serve you in the future, should you need our services again. We’re always here to help!

Rated 5 out of 5 stars

Fast and easy to navigate

November 27, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for your kind comments! At iCash, we strive to provide the best possible service to our clients, and we're glad that we could assist you. Your satisfaction is our top priority, and your feedback motivates us to continue improving and exceeding your expectations.

Rated 5 out of 5 stars

I cash saved me many times and I'm…

I cash saved me many times and I'm grateful for your help when I need it

December 10, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much for taking the time to leave us a wonderful review! We truly appreciate your kind words and are thrilled to hear that our team was able to provide you with the assistance you needed when it mattered most.

Rated 5 out of 5 stars

Thank you

Thank you, for helping me when I needed help. :-)

November 18, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for taking the time to write a review. Everyone at iCash aims to continue providing Canadians with great service, whenever they need it. Hearing that you had a great experience continues to motivate us and ensure all Canadians have a similar experience to yours!

Rated 5 out of 5 stars

ICash helped me when I needed it most

ICash helped me when I needed it most. The while process was super fast.

November 27, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you so much for taking the time to share your wonderful experience with iCash! It truly brings us joy to hear that our service has made a positive difference in your life. Your kind words are greatly appreciated and serve as a motivation for us to continue providing excellent customer service.

Rated 3 out of 5 stars

I gave it a 3.0 out of 5 stars for…

I gave it a 3.0 out of 5 stars for iCASH.ca, its good for processing your application and the e-transfer. I have been a good customer close to 5 years now, but didn't seem to understand my financial needs and needed the money. I am glad in someway to settle my account and not to return to iCASH anytime soon.

December 8, 2025
Unprompted review
iCash.ca logo

Reply from iCash.ca

Thank you for taking the time to provide a review of your experience with iCash. We value your feedback and are always looking for ways to improve our services to better meet the needs of our clients. If there is anything we could have done differently to better assist you, please don't hesitate to let us know. Our goal is to provide exceptional service and assistance to all of our clients, and we appreciate any suggestions you may have.

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