“Really pleased with the service from ICE Communications. Ryan H took the time to understand the issues we were having with EE, particularly the poor coverage in our office, and put together a sol... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sharmaine was lovely to talk to. Being new in this company, means I don't know much about the phone system, Sharmaine was kind, patient and clear in her explanations and instructions, which I great... See more
Company replied
Vince was extremely patient and helpful in resolving the setup issues on my devices. He took the time to answer all my questions clearly and made the whole process much easier. Excellent customer serv... See more
Company replied
Vince has been fantastic! His attention to detail, the speed that he helps us to operate our system and make any alterations if needed is a credit to ICE and the work ethic if Vince.
Company replied
Company details
Written by the company
When leaving your review, please provide us with your name and the company you are associated with. We truly believe that the most important foundations of a business are its staff and key players. We have a team of experts that have, and continue to assist many hundreds of satisfied SME’s across the UK with first rate business communications. Our local reach is expanding all the time, with continued growth across the UK. We now have offices in the following locations - Crewe (Head Office) - Manchester - Chester - Birmingham
Contact info
Crewe House, CW2 7BX, Crewe, United Kingdom
- 03332025000
- support@ice-comms.co.uk
- ice-comms.co.uk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Help from Vince!
Vince was a great help with setting up our additional handset in our office. He was friendly and supportive.
October 8, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review! We're delighted Vince was able to help with setting up your additional handset and make the process smooth and straightforward. We'll be sure to pass on your kind feedback to him. Thanks for choosing Ice Comms!
Advertisement
Vince has been incredibly helpful in…
Vince has been incredibly helpful in setting up our portal. Thank you for being so supportive.
October 14, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave a review. We're pleased to hear Vince was able to provide the support you needed while setting up your portal. We'll make sure your comments are shared with him. We really appreciate your feedback and your trust in Ice Comms.
Very happy indeed
Continuous communication throughout set up process making it quick and simple
October 14, 2026
Unprompted review
Reply from ICE Comms
Thank you for your feedback.
We're pleased to hear that the continuous communication throughout the setup process helped make everything quick and simple.
We appreciate your comments and are glad we could provide a smooth experience.
I changed from my pervious supplier to…
I changed from my pervious supplier to ice and due difficulties in the accounting and change of staff at ICE it was difficult to sort out the agreement for the move.
Mylene who has taken care of the billing side has within a single email sorted it all out and has apologized and dealt with the whole affair.
Very pleasant person and professional in her approach to my Business account.
October 13, 2026
Unprompted review
Reply from ICE Comms
Thanks for taking the time to share your experience. We're sorry the transition to ICE wasn't as smooth as it should have been, but we're delighted to hear that Mylene was able to resolve everything quickly and efficiently for you.
Providing professional, responsive support is what we strive for, and it's great to know Mylene was able to get your billing concerns sorted in a single email while keeping you informed throughout. We'll be sure to pass on your kind comments to her.
Thank you for choosing ICE for your business account, and we look forward to supporting you in the future. 😊
Very poor service
Very poor service. Refuse to deal with customer complaints. Stopped answering the phone when they have locked you in to a contract.
October 13, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
Advertisement
TERIBLE SERVICE/ MISS SELLING AND…
TERIBLE SERVICE/ MISS SELLING AND OVERCHARGED.
We started a contract with Ice Comms over 5 years ago. We where told it would be a fixed bill, however over the years our bill went from £40 per month to over £80 per month for our internet connection. After leaving them we are still being charged monthly, When I call they raise a ticket and we don't hear any more until they bill us again for a service we are not reciving. This is the standard of service we have received from the day we signed their contract.
October 13, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
Julian was very good and sorted out…
Julian was very good and sorted out everything I needed.
October 13, 2026
Unprompted review
Reply from ICE Comms
Thank you for your kind feedback!
We're delighted to hear that Julian was able to sort everything out for you and provide the support you needed.
We really appreciate you taking the time to share your experience and thank you for choosing Ice Comms.
Great communication with Olivia
Great communication with Olivia , who sorted out our problems
October 9, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review!
We're delighted to hear that Olivia provided great communication and was able to resolve the issues you were experiencing. We'll be sure to pass your kind feedback on to her.
Thank you for taking the time to share your experience and for choosing Ice Comms.
Kind regards,
Phone Connectivity Issue Support from Gary
Support from Gary -
very helpful to try and fix the issue with phone connectivity. Provided lots of support and advice about how to go about troubleshooting and fixing the issue. Provided a liaison with vodaphone to get more advice and direction from the network company in order to solve issue. Managed to solve issue by random troubleshooting unrelated to support however was still incredibly helpful throughout the process
October 9, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review. We're delighted to hear that Gary was able to provide helpful support throughout the troubleshooting process and liaise with Vodafone to explore every possible avenue to resolve the connectivity issue.
While it sounds like the final fix was discovered through further troubleshooting, we're pleased that Gary could support and guide you throughout the process. We'll be sure to pass on your kind comments to him.
Kind regards,
The ICE Comms Team
Advertisement
Quick response
Quick response to a faulty handset with a replacement up and running in less than a week.
October 9, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave a review. We're pleased to hear that your faulty handset was dealt with quickly and that a replacement was delivered and up and running in under a week. Providing a fast and efficient service is what we strive for, so it's great to know we met your expectations.
Kind regards,
The ICE Comms Team
River has been an absolute joy to deal…
River has been an absolute joy to deal with. We had a few concerns over our new contract, and these were all easily solved in a professional manner. I wouldn't hesitate to recommend Ice Comms after dealing with River.
October 8, 2026
Unprompted review
Reply from ICE Comms
Thank you for your fantastic review. We're delighted to hear that River was an absolute joy to work with and was able to address your concerns regarding your new contract in a professional and efficient manner.
Thank you for your recommendation. We truly appreciate your support and look forward to assisting you again in the future.
I managed to sort my issue quickly and…
I managed to sort my issue quickly and got all the answers straight away. Thank you Gary for your help.
October 8, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review. We're delighted to hear that your issue was resolved quickly and that you received all the answers you needed straight away.
I'll be sure to pass your kind comments on to Gary, who will be pleased to know that his support made such a positive difference.
Thank you for choosing Ice Comms, and please don't hesitate to get in touch if we can assist you again in the future.
Gary from ICE Customer Service & Zak
Gary from ICE Customer Service, was incredibly helpful and professional. He provided regular updates to a transfer and ensured the process ran smoothly. Thank you Gar. Zak also was exceptional. I highly recommend ICE
October 8, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Gary was able to support you throughout your transfer, keeping you updated and ensuring everything progressed smoothly.
We'll be sure to pass on your kind comments to both Gary and Zak, who will be pleased to know their efforts made such a positive difference.
We truly appreciate your recommendation and thank you for choosing Ice Comms. If there's ever anything else we can help with, please don't hesitate to get in touch.
Advertisement
Continued support.
October 7, 2026
Unprompted review
Reply from ICE Comms
Thank you for your feedback.
We're delighted to hear that our continued support has met your expectations.
We truly appreciate your kind words and your trust in Ice Comms. If there's ever anything further we can help with, please don't hesitate to get in touch.
Super professional
Super professional, super helpful & very quick at communication.
October 6, 2026
Unprompted review
Reply from ICE Comms
Thank you for your wonderful feedback! We're delighted to hear that you found our team professional, helpful, and quick to communicate. Providing efficient and supportive service is always our goal, and it's great to know we delivered. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. 😊
Vince was great really efficient and…
Vince was great really efficient and extremely speedy service
October 6, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review. We're delighted to hear that Vince provided such efficient and speedy service.
We pride ourselves on delivering prompt and effective support, so it's great to know Vince made a positive impression. We will be sure to pass on your kind feedback to him.
Thank you for choosing Ice Comms, and we look forward to assisting you again in the future
Excellent Customer Service!
This is the second occasion when Gary has helped me to solve a tricky situation. He responds quickly and his very clear in his advice/instructions by email and by telephone call and always follows up with an email outlining what has been carried out/next steps. His customer service and communication are excellent.
October 6, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Gary was able to assist you once again and provide the support you needed.
Providing clear communication, prompt responses, and keeping our customers informed throughout the process are values we take great pride in, so it's fantastic to know that Gary's advice, follow-up, and dedication made a positive difference to your experience.
We will be sure to pass your kind comments on to Gary.
Thank you for your continued trust in Ice Comms, and please don't hesitate to contact us if we can assist you further in the future.
Advertisement
Complete scam
Complete scam. Happy to speak to you before you sign, but then that’s it. Worst customer service ever and lie after lie. Please avoid this company. Con men.
October 5, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
Deny was very helpful and was able to…
Deny was very helpful and was able to answer my queries.
October 5, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave a review. We're delighted to hear that Deny was able to answer all of your queries and provide helpful support. I'll be sure to pass on your kind feedback. We appreciate your business and are always here if you need any further assistance.
I very reluctant to jion ice coms for…
I very reluctant to jion ice coms for mobile phone contract as i had problems in the passed regarding set up fees etc.
I was cut off several times with no warning as the contract was sub contrated out to 02 buisness and i had no idea this had taken place so every time i had a problem it was 02 i dealt with not Ice Comms it made things so hard to deal with.I would never recommend Ice Comms as they are ch
arlatans and un proffesional they just crab your money and run i would score zero stars if i could.
September 18, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review.
We're sorry to hear you've had a disappointing experience. We'd really like the opportunity to understand what has happened and see if we can help.
We have reached out to ask for your contact information but if your unable to provide this on trust pilot, please contact us at support@ice-comms.co.uk with your details and a member of the team will review the matter and get back to you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.