“Really pleased with the service from ICE Communications. Ryan H took the time to understand the issues we were having with EE, particularly the poor coverage in our office, and put together a sol... See more
Company replied
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Sharmaine was lovely to talk to. Being new in this company, means I don't know much about the phone system, Sharmaine was kind, patient and clear in her explanations and instructions, which I great... See more
Company replied
Vince was extremely patient and helpful in resolving the setup issues on my devices. He took the time to answer all my questions clearly and made the whole process much easier. Excellent customer serv... See more
Company replied
Vince has been fantastic! His attention to detail, the speed that he helps us to operate our system and make any alterations if needed is a credit to ICE and the work ethic if Vince.
Company replied
Company details
Written by the company
When leaving your review, please provide us with your name and the company you are associated with. We truly believe that the most important foundations of a business are its staff and key players. We have a team of experts that have, and continue to assist many hundreds of satisfied SME’s across the UK with first rate business communications. Our local reach is expanding all the time, with continued growth across the UK. We now have offices in the following locations - Crewe (Head Office) - Manchester - Chester - Birmingham
Contact info
Crewe House, CW2 7BX, Crewe, United Kingdom
- 03332025000
- support@ice-comms.co.uk
- ice-comms.co.uk
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Always fantastic service from Vince on…
Always fantastic service from Vince on after support on our office phones. very helpful and polite.
August 25, 2026
Unprompted review
Reply from ICE Comms
Thank you for your kind review. We're delighted to hear that Vince continues to provide fantastic after-sales support for your office phone systems. His helpful and polite approach is something we pride ourselves on, and we'll be sure to pass your comments on to him.
We really appreciate your continued support and look forward to assisting you in the future.
Kind regards, The ICE Comms Team
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Extremely helpful & problem delt with swiiftly.
My problem was delt with from start to finish by the same call handler. Brett was extremely helpful & got my problem sorted out very swiftly.
August 17, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review. We're delighted to hear that Brett was able to resolve your issue quickly and efficiently, and that you had the benefit of dealing with the same person from start to finish. We know how important it is to provide a smooth and hassle-free experience, so it's great to hear Brett delivered exactly that.
We'll be sure to pass your kind feedback on to Brett and the team. Thank you for choosing Ice Comms.
Reply from ICE Comms
thank you for your review. We're pleased to hear your issue was resolved and that you found our team a pleasure to deal with. We really appreciate your feedback and look forward to supporting you again in the future.
Bernadette was most helpful always came…
Bernadette was most helpful always came back to me via Email and also provided contact numbers for me for O2, also offered help if I was unable to get through.
Really helpful member of staff. An asset to the Company
Deb Chapman
August 18, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave such a wonderful review, Deb.
We're delighted to hear that Bernadette was able to help and keep you updated throughout. Providing clear communication, helpful guidance, and being available when customers need support is exactly the level of service we aim to deliver. It's great to know that her assistance, including providing the relevant O2 contact details and offering further help if needed, made a positive difference to your experience.
Your kind words will be passed on to Bernadette, who will be thrilled to receive this recognition. Thank you for your feedback and for choosing Ice Comms.
A big thank you to Johanna Marie for…
A big thank you to Johanna Marie for her outstanding support. She resolved my portal login issue quickly, kept me informed throughout, and ensured everything was working before closing out the matter. Professional, responsive, and a pleasure to deal with. Highly recommended!
August 18, 2026
Unprompted review
Reply from ICE Comms
Thank you for your fantastic review. We're delighted to hear that Johanna Marie was able to resolve your portal login issue quickly and keep you updated throughout the process. Providing clear communication and seeing things through to a successful resolution are things we take great pride in, so it's wonderful to know this was reflected in your experience.
We'll be sure to pass on your kind words to Johanna Marie. Thank you for your recommendation and for choosing Ice Comms.
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Excellent communication and support
Excellent communication and supportt
August 17, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review. We're pleased to hear you received excellent communication and support from our team. Providing helpful, responsive service is always our goal, so it's great to know we delivered a positive experience.
We appreciate your feedback and thank you for choosing Ice Comms.
very good customer service
very good customer service, very quick response, good communication.
August 18, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave a review. We're glad to hear you experienced very good customer service, quick responses and clear communication from our team. Delivering efficient and reliable support is something we work hard to achieve every day.
We appreciate your feedback and thank you for choosing Ice Comms.
'Thank You' Julian in customer service
Just want to say what a great customer service experience I had recently with Julian. He sorted out my issues in a very efficient way and when he promised to phone me back, he did! Sounds like a small thing but it means a lot! Thanks Julian.
August 12, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Julian provided such a positive customer service experience and was able to resolve your issues efficiently. We completely agree that doing what you've promised, including calling back when agreed, can make all the difference to a customer's experience.
We'll be sure to pass your kind feedback on to Julian, who will be pleased to know his efforts were appreciated.
Thank you for choosing Ice Comms.
Maria helped me with my query and was…
Maria helped me with my query and was pleasant and friendly and actioned everything very quickly.
August 12, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review. We're delighted to hear that Maria was able to assist with your query and that you found her pleasant, friendly, and efficient.
Providing prompt and helpful service is something we pride ourselves on, so it's wonderful to know Maria delivered such a positive experience. We'll be sure to pass your kind feedback on to her.
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Bernadette at Ice Comms Support
Bernadette at Ice Comms Support, solved my issue quickly and professionally. Thank You
August 13, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Bernadette was able to resolve your issue quickly and professionally.
I'll be sure to pass your kind comments on to her, as recognition like this means a great deal to our team.
Thank you for choosing Ice Comms Support.
Vince was very helpful and supportive…
Vince was very helpful and supportive in helping me to set up my phone. His in-depth knowledge of the system meant the whole process was seamless and my few queries were swiftly answered.
August 12, 2026
Unprompted review
Reply from ICE Comms
Thank you for your fantastic 5-star review.
We're delighted to hear that Vince was so helpful and supportive while setting up your phone. His in-depth knowledge and commitment to customer service are qualities we greatly value, and it's wonderful to know he made the process seamless for you.
We're also pleased that all of your questions were answered quickly and that you felt fully supported throughout.
We'll be sure to pass your kind comments on to Vince, who will be thrilled to receive your feedback.
Thank you for choosing Ice Comms.
Kind regards,
Ice Comms
Brenda was very proffesional
Brenda was very proffesional, polite and very helpful. She answered every question that i had and solved the issue we were having.
August 12, 2026
Unprompted review
Reply from ICE Comms
Thank you for your wonderful 5-star review.
We're delighted to hear that Brenda provided such professional, polite, and helpful service. It's great to know she was able to answer all of your questions and resolve the issue you were experiencing.
We'll be sure to pass your kind feedback on to Brenda, who will be pleased to hear about the positive impact she made.
Thank you for choosing Ice Comms.
Kind regards,
Ice Comms
john was very helpful
August 12, 2026
Unprompted review
Reply from ICE Comms
Thank you for your 5-star review. We're delighted to hear that John was very helpful and provided you with a positive experience.
We’ll be sure to pass your kind feedback on to him, as I'm sure it will be greatly appreciated.
Kind regards, Ice Comms
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Ice Comms Upgrade
Ice Comms has consistently delivered exceptional service over the past three years. Recently, we upgraded our service following a proactive courtesy call from our account manager, Jon Lee. His support was crucial in streamlining the process and effectively addressing any concerns we had. Jon's professionalism and clear communication during the upgrade to the iPhone 17 Pro with Vodafone significantly enhanced our experience.
We are excited to continue our partnership with Ice Comms and explore even more improvements in the future.
August 12, 2026
Unprompted review
Reply from ICE Comms
Thank you for your fantastic 5-star review and for your continued trust in Ice Comms over the past three years.
We're thrilled to hear that Jon Lee's proactive support and clear communication helped make your upgrade process smooth and straightforward. Providing exceptional service and ensuring our customers feel supported every step of the way is something we take great pride in.
We'll be sure to share your wonderful feedback with Jon. It's great to know that his professionalism and dedication made such a positive impact on your experience.
We appreciate your ongoing partnership and look forward to supporting your business with future improvements and innovations.
Kind regards, Ice Comms
5 star for Radel
I was assisted by Randel who was very helpful and responded quickly. My only reason for the 4 stars is that the correspondence history is not in each message.
August 12, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave your feedback and for the 5-star rating for Randel. I'm delighted to hear that Randel was helpful and responsive throughout your experience.
We also appreciate your comment regarding the correspondence history not being included in each message. Feedback like yours helps us identify areas where we can improve the customer experience, and we'll be sure to pass this on for consideration.
Thank you again for your kind words and for sharing your experience.
I had a great experience working with…
I had a great experience working with Maria. She maintained constant communication, was always ready to help, and provided service of the highest standard. Her professionalism and commitment to customer satisfaction made the entire process easy and pleasant. Thank you, Maria, for your exceptional support!
August 10, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Maria provided you with such a positive experience. Maintaining clear communication and delivering excellent customer service are extremely important to us, so it's fantastic to know that Maria's professionalism, dedication, and support made the process easy and enjoyable for you.
We'll be sure to pass your kind comments on to Maria, who will be thrilled to receive this recognition.
Thank you for your feedback and for choosing us.
Vince was very helpful with my…
Vince was very helpful with my questions and helped me achieve what I needed to very quickly.
August 10, 2026
Unprompted review
Reply from ICE Comms
Thank you for your positive review.
It's great to hear that Vince was able to answer your questions and help you achieve what you needed quickly and efficiently. We pride ourselves on providing excellent customer service, and your feedback is greatly appreciated.
I'll make sure your comments are shared with Vince.
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JOHN was very helpful and informative…
JOHN was very helpful and informative about my issue with my Vodaphone mobile number problem.
Thank You JOHN
August 10, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review.
We're delighted to hear that John was able to help with your Vodafone mobile number issue and provide clear, informative support throughout. I'll be sure to pass your kind comments on to him.
Thank you for your feedback and for choosing us.
Vince was proactive and helpful
Vince was proactive, quick and friendly when updating my answerphone system settings for our holiday,period, and he reset them without reminder when we reopened
August 10, 2026
Unprompted review
Reply from ICE Comms
Thank you for your feedback. We're pleased to hear that Vince provided such proactive, friendly, and efficient support. It's great to know he not only updated your answerphone settings promptly for the holiday period but also remembered to reset them when you reopened without needing a reminder. We'll make sure your kind comments are shared with Vince. Thank you for taking the time to let us know about your positive experience. 😊
clear in there intent
clear in there intent, service and customer care
August 7, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review, we are committed to providing clear communication, excellent customer service, and the support our customers need throughout their journey with us.
Thanks for choosing Ice Comms.
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