IceniwatchrepairsReviews 

65
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professional and friendly approach of the staff. Many people appreciate the outstanding quality of the workmanship, with watches returned looking and functioning perfectly after repairs and services. Reviewers frequently mention the first-class communication, noting that they are kept updated throughout the entire process with pictures and videos. The efficiency and speed of service are also highly valued, with many customers receiving their repaired watches back quickly. Consumers express complete trust in the company's expertise and knowledge, recommending it for various watch-related needs, from simple repairs to complex builds and modifications.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and recommending the... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, expertise, and... See more

Quality

People report positive experiences with quality, consistently praising the outstanding workmanship and... See more

Product

Customers consistently note positive experiences with the product, with many reviewers expressing... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason has carried out a full mechanical service on my Breitling. He ordered a new click spring and fitted that for me. He also polished the watch to an as new finish for me. He has also carried ou... See more

Rated 5 out of 5 stars

I sent Jason three of my watches for servicing and repairs, and I wouldn't hesitate to recommend him. His communication from start to finish has been first class – always keeping me updated and happ... See more

Rated 5 out of 5 stars

Jason repaired 2 of my watches this week. Pictures were sent showing what had broken and they both now work perfectly. I would have no hesitation in recommending him to anyone with a faulty watch and... See more

Rated 5 out of 5 stars

I have had many watches serviced and repaired by Jason, absolutely first class service and great company. Very polite and keeps you up to date throughout every stage. An absolute must use service.


Company details

Written by the company

At Iceni Watch Repair, we specialize in a comprehensive range of watch services. Whether you need full restoration for your wrist or pocket watch, battery replacements, crystal replacements, strap adjustments, or any other assistance with your watch, we’ve got you covered. we are dedicated to ensuring your timepieces receive the care they deserve.


Contact info

4.9

Excellent

TrustScore 5 out of 5

65 reviews

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No history of asking for reviews

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4.9

All reviews

(65)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GMT Master 2 repair.

GMT Master 2 repair.
My GMT Master 2 had an issue with the bezel, and a deep scratch on one of the polished links on the Oyster bracelet. I sent the watch on a Monday, and received it back, fully repaired on the Thursday. Excellent service, at a very good price. Highly recommended.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fixed my RM was one of the most tricky…

Fixed my RM was one of the most tricky movements ever to do and he fully serviced and fixed it. Did what most wouldn’t be able to! Quick too. 2 week turn around time :) Super amazing person, very trusting, and I would 1000 percent give him work in the future. He’s incredible at what he does, Jason thank you.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Service!!!

Jason is incredible, he has serviced many of my watches, his attention to detail, service and price is brilliant! Highly recommend!!!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service, brilliant communication. The only place to get your precious watch serviced and repaired.

I have used ICENi a couple of times now, each time the attention to detail and communication about progress is perfect. Having diagnosis videos, disassembly and reassembly photos, with a final rebuild and testing video, always shows just the huge amount of work and detail that goes into working on such intricate pieces of mechanical engineering. Jason is very knowledgeable and keen to share his love of horological design and servicing.

If you need a watch servicing, repairing, or even just appraising, Jason is your man.

Would highly recommend Jason and ICENi watch repairs for your most valuable possessions.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have had many watches serviced and repaired by Jason, absolutely first class service and great company. Very polite and keeps you up to date throughout every stage.
An absolute must use service.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Taking on an impossible task…

The first time I had work done on my Milgauss by Rolex, it took 14 months and cost £1,600… then I discovered Iceni Watch Repairs. What takes Rolex 426 days, takes Jason single digit days and was a fraction of the price. He will never let a customer down and more importantly, patronise you. Would highly recommend

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Was guided to this business by a watch…

Was guided to this business by a watch club that I belong to, sent an Omega which the sweeping second hand was stuttering. Sent the watch RM S/delivery. Had a message in a couple of days saying what the issue was and a price for repair. Authorised the repair and a couple of weeks later it returned RM S/delivery. My Omega is now running perfectly with many years of service to come. This was at a price below what I expected. Great service and customer support. Well done.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Jason repaired my friends Cartier

Jason repaired my friends Cartier, it required a new winding stem. It was repaired in a timely manner and returned by Royal Mail recorded delivery. I was happy with the overall cost and service provided. 100% recommend Iceniwatchrepairs.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Iceni Watch Repair

I have used Jason a few times to sort out/service watches, and his work is impeccable, communicates well and does not charge the earth, for working on your timepieces, I recommend his highly for any of your horological repairs

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Jason at iceni watch repairs has…

Jason at iceni watch repairs has completed over 5 watch services for me from Tag h to Rolex. Everyone was completed brilliantly- videos showing watches and parts all laid out, and qc videos once finished. All items expertly packaged on their return too.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

Absolutely first class. I sent my watch to be repaired without a clue what was wrong. Jason found the fault, explained everything that needed fixing in terms I understood. The watch was then returned to me in perfect condition. Pricing, communication and service couldn’t be better. Great company.

May 10, 2025
Unprompted review

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