I purchased the 5-in-1 water dispenser and ice maker from IcePure. I absolutely loved it and was surprised at how convenient hot water and ice on-demand could be. After a year the ice maker stopped wo... See more
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Review summary
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Based on these reviews
The purchasing experience on the ICEPURE Website was simple to follow and easy to process. I've used these water filters before and have always had good results. The 1 issue I had was that I never re... See more
I expected the product to arrive like after a week or two… was less then 48 hours later. Was amazing. The machine works great, i definitely use the ice maker / crusher more then just getting water but... See more
Phenomenal filter. I connected it a bit differently than it's "intended" for in that I simply run the filtered water to a small faucet added to my sink and two refrigerators. It's rated for 5 years/4... See more
Company details
- #7 of 12 best companies in Water Filter Supplier
- #8 of 12 best companies in Water Purification Company
Written by the company
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps. With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
Contact info
3717 San Gabrlel RIver Pkwy, 90660, Pico Rivera, United States
- service@icepurefilter.com
- icepurefilter.com
4.3
Excellent
312 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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I would order from this company again
I would order from this company again. I purchased from the Ice Pure filters website. The filter keys I ordered from my Samsung water filter arrived exactly as ordered within 7-10 days. I placed the same order twice. I contacted them by email, and was able to return one of the orders, and received a full credit card credit within a few weeks.
I would order from this company again.
February 27, 2026
Unprompted review
Great price and quick shipping
February 20, 2026
Works well but loud and no shut off
The icemaker works well and makes good ice. It is a bit disappointing that you cannot flip a switch to stop the icemaking but keep the existing ice from melting. I had to rig a piece inside of it to make that work. Otherwise, it is constantly running and is too loud for residential use.
February 20, 2026
Initially it worked great but after…
Initially it worked great but after just 3 months the water is getting bad again. I’m disappointed in the longevity of the filters vs the cost of filters .
February 9, 2026
The product didn’t work so I packaged…
The product didn’t work so I packaged it up along with my invoice and all necessary paperwork, including proof of purchase I I paid eight dollars to ship it back and waited for my $16 credit back to my account and never received it. It’s been over a month. Not good business in my opinion.
February 9, 2026
Reply from ICEPURE
We’re very sorry for the frustration this has caused. We didn’t receive prior contact regarding this return, which is why the refund wasn’t processed. Our customer service team has now been notified and will reach out to you directly to review the return details and resolve the refund as soon as possible. Please rest assured we’ll work with you to get this sorted out.
Did not work
I was very hopeful that this product will fix the filter alignment, it did not! We followed the instructions and the filter head did not turn at all. I would not recommend.
January 12, 2026
Reply from ICEPURE
We’re very sorry to hear about your experience and apologize for the inconvenience. Our customer service team has been notified and will contact you directly to help resolve this issue. Please keep an eye on your email, and feel free to reach out if you need anything in the meantime.
FANTASTIC CUSTOMER SERVICE !
FANTASTIC CUSTOMER SERVICE !
I was shipped 2 instead of 3 frig filters. Someone had obviously pinched the third one. Emailed customer service, and they gave me several options.
Additional filters were sent, received, and I am a very happy customer who will continue to order again in the future! Wonderful company !
February 9, 2026
I had a hard time communicating with…
I had a hard time communicating with them. It took much longer to receive my filters than it said it would on the site.
February 9, 2026
Reply from ICEPURE
We’re sorry for the inconvenience and frustration this caused. We appreciate your feedback and are working to improve our communication and delivery experience. Thank you for your patience.
Items delivered accurately and on-time.
January 26, 2026
Filter does not fit into refrigerator.
January 26, 2026
Reply from ICEPURE
We’re very sorry to hear about your experience and apologize for the inconvenience. Our customer service team has been notified and will contact you directly to help resolve this issue. Please keep an eye on your email, and feel free to reach out if you need anything in the meantime.
I am on my third filter in one year
I am on my third filter in one year. I have well water and the icepure filter clogs within 4 months. We have a prefilter before our water goes to our water softener and we also have a rust remover tank with our water softener. The filter doesnt last no where near as long as advertised.
January 12, 2026
Reply from ICEPURE
We’re sorry for the frustration this has caused. Filter lifespan can vary significantly depending on water quality—well water with higher sediment or iron levels can cause filters to clog faster than average. Even with prefiltration, conditions can differ from household to household. We appreciate your feedback and will share it with our product team. If you’d like, our support team can also help recommend a more suitable filtration setup for your water conditions.
We received the parts very quickly and…
We received the parts very quickly and the pricing was reasonable
January 12, 2026
Nothing went wrong
Nothing went wrong. It was obviously not the issue I'm dealing with, so I have no experience to recount.
January 11, 2026
I liked getting a four pack of my ice…
I liked getting a four pack of my ice purifier, and it arrived in a timely manner.
January 12, 2026
I bought two filters from ICEPURE and…
I bought two filters from ICEPURE and it was very easy to buy, good price and I received the filters right away! And the filters were wrapped in paper, not plastics.
January 12, 2026
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