Ichiba Japan Reviews 

484
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall shopping journey. Customers frequently praise the fantastic selection of authentic items, very reasonable prices, and careful packaging that ensures everything safely reaches its destination. People are also thrilled with the fast international delivery service, noting that orders often cross the world and arrive much quicker than initially expected. Some reviewers were not happy with occasional shipping delays, mentioning that tracking updates sometimes took longer than anticipated. A few people also mentioned experiencing delivery setbacks, extended waiting times, or isolated concerns regarding product quality upon arrival.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Order

People report positive experiences with order, highlighting fast shipping and seamless service. For instance,... See more

Quality

Clients share positive opinions on quality, highlighting fantastic product conditions and authentic items.... See more

Price

Consumers find price to be positive, highlighting competitive and reasonable rates compared to other stores.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Shadow from the Sonic family for my grand daughters 19th birthday & it came quickly even though it came from Japan. She absolutely loves it as she's got loads of Sonic & other members she did... See more

Rated 5 out of 5 stars

It's that one austrian customer again, and I cannot recommend Ichiba Japan enough! The Delivery costs are decent, shipping is extremly fast, even if you choose the longer delivery time (I ordered... See more

Rated 5 out of 5 stars

I've now purchased a couple times from Ichiba Japan and I feel very confident in saying that this is a great site with good products. If you're looking for limited pokemon things, for something for t... See more

Rated 5 out of 5 stars

I found Ichiba Japan while desperately looking for a pair of socks from a Pokémon Center that I bought in Japan last year, and I lost one of them on another trip. When I saw that they had the exact pa... See more


4.9

Excellent

TrustScore 5 out of 5

484 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(484)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing but the best 👌

what I order from them i got in mint condition and id recommend this for everyone who's looking for a great deal and also they have perfect customer service.... 💯 💯

April 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service!

I placed an order with them and accidentally added two of the same item. They were so prompt when I requested for the duplicate item be swapped for another. So easy to deal with. Ordered from here previously and shipping was super fast.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

GREAT Customer Service

Had several interactions with Customer Service and they were very friendly and helpful, also very quick to respond. When my items arrived, they were in perfect condition. I was very happy with my experience!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Came so quick

Came so quick! Emailed me updates and answered any questions I needed to know ! Great website to buy one piece ! 🙌🏻

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Good experience

Good experience. Everything arrived as scheduled. The only thing is that the doll was a little smaller than we expected. Oh well. I suppose that's related to the price.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

1st time user, will use again.

1st time user, found it really easy to use and got the item really quick to Canada. Impot fee was about ~10% on the total Plushies i got. Took about 2w much faster than expected :)

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't have been happier with my…

Couldn't have been happier with my experience buying from Ichiba Japan. My order was shipped within a couple of days and arrived a week later ready for me to pick up. Much faster that I had expected.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic shop

Fantastic shop. Great prices and fast shipping, packed really well. Everything was as expected. Very happy. Highly recommend 🫶

March 7, 2026
Unprompted review
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Rated 4 out of 5 stars

Want an alternative to Pokemon Centre?

Such an awesome place to get Japan goodies from!!! Everytime me and my partner want to order more Pokemon plushies we come back to Ichiba EVERYTIME!!! So much cheaper than Pokemon Centre and shipping is super fast too!!! I do wish the tracking was easier to understand but nevertheless :) We will be ordering heaps more in the future!!

March 24, 2026
Unprompted review

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